Altigen AltiWare OE/ACC Version 5.0, Administration Manual

Page: 297 / 470

Extension and Group Configuration
AltiWare OE System Installation & Administration Manual 10-9
10.
E
x
te
ns
io
n
&
G
ro
u
p
Confi
g
ur
a
tion
Important Notes:
• An Agent Seat License is required any time an agent logs into a
workgroup. If an Agent Seat License is not available, the system will
not let the agent log in.
• Up to 30 agents total in a system is recommended.
Forced Account Code
These settings determine how callers use any account codes you have
established when making outgoing trunk calls. For information on creating
account/code associations, see “Creating Account Codes” on page 5-18.
• Enable Forced Account Code—selected, forces the user to enter an
account code.
• Account Code Validation—selected, forces the user to enter a valid
account code.
• Override Allowed—selected, prompts the user to enter an account
code, or the user can press # to bypass the account code.
Call Recording Options
The system administrator can specify every extension’s voice recording
feature. Enabled, this feature will record an extension’s incoming call
conversation.
• Record On Demand to Ext VM — when enabled, saves recorded
calls to extension’s voice mail box.
Note:
When retrieving voice mail as an email, if the voice mail file
has a recorded file attached, the recorded file is not forwarded
in the email.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.