Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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10-2 AltiWare OE System Installation & Administration Manual
• Workgroups. The primary use of a workgroup is to have specific calls
answered by a designated group of extension users—when the
workgroup extension is dialed, the system hunts for an available
member extension to which to route the call. You can use workgroups
for various purposes, for example, in selecting a workgroup as a
System Operator. Also, workgroups have more call handling options
available.
The ACC License is required in order to create workgroups. When
upgrading to 5.0 without an ACC License, existing workgroups are
converted to huntgroups. Only agents can be part of workgroups.
IP extensions can be configured either as physical or virtual extensions.
After creating the extensions, you then work with the following settings,
each of which is accessed by a tab in the Extension Configuration window.
• General setup—creating the extension numbers and assigning people
to the extensions, creating group pilot numbers, and setting other basic
parameters.
• Group—adding and removing group members.
• Station Speed—extension speed dial numbers.
• Mailbox Settings—capacity and features options for extension
mailboxes.
• Notification—preferences and options for voice mail notifications.
• Restrictions—extension out-call restrictions.
• Answering—call forwarding, call waiting, and call handling
preferences and options.
• One Number Access—special handling for designated VIP calls.
• Monitor List—extension rights to monitor other extension calls.
Three Configuration Windows in One
Certain configuration functions apply only to physical extensions—for
example, configuring the physical line. Other functions apply only to group
pilot numbers—for example, setting up incoming call routing to group
members when the group extension is dialed. And some functions, or the
lack of function, apply only to virtual extensions—for example, call
waiting options do not apply to virtual extensions.