Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Repair and Replacement
B-6 AltiWare OE System Installation & Administration Manual
This Repair Service does not cover PROMS, Tapes, Disks, or software items.
2. Shipping Methods, Payment and Insurance
AltiGen ships all equipment FOB (Freight on Board) from Fremont, California. AltiGen does
not arrange shipment insurance or special packing, unless requested to do so by the customer.
Please specify any special shipping requirements on the RMA form.
Proper care and packaging is the responsibility of the sender.
AltiGen Communications pays outbound freight on all repaired items if shipped by our
standard method, which is UPS Ground, which takes from 5 to 7 days. The customer will be
responsible for any special handling, overnight-NFO, and/or insurance requests beyond
AltiGen’s standard method of shipment. Any additional shipping charges will be applied to
the provided credit card.
All shipments to AltiGen must have the freight charges pre-paid by the sender. AltiGen does
not accept inbound shipments that are COD, collect, or any shipment that does not have an
authorized RMA number clearly marked on the outside of the package.
All applicable charges and payments for services will be by way of, credit card (Visa,
MasterCard).
3. Equipment Damaged During Shipment
PLEASE CHECK FOR SHIPPING DAMAGE WHEN YOUR EQUIPMENT IS
RECEIVED.
Inspect all cartons at the time of delivery. Visible damage should be brought to the attention
of the carrier at once. In the event of concealed damage, keep the shipping container, packing
material and equipment intact. It is your responsibility to file any claims for damage or loss
with the carrier or your insurance carrier.
4. Accounts Not Current
Customers with outstanding accounts, over sixty (60) days will be refused Repair Services
until their account is in good standing.
5. Repair and or Technical Support Exclusions
Any equipment not manufactured by AltiGen Communications and/or provided by AltiGen,
or software owned and/or provided by a third party, which is integrated with AltiGen
Communication’s products/ system, in a package for an end-user, is excluded from AltiGen’s
Support Services.
6. Hardware Limitations
Products, which are not manufactured by AltiGen, may not be returned to AltiGen, and should
be returned directly to the original manufacturer for repair. AltiGen will not be responsible or
guarantee the safekeeping of any third party equipment deliveries. Altigen will not coordinate
the repairs or the forwarding of any such equipment to other vendors.