Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Auto Attendant Configuration
AltiWare OE System Installation & Administration Manual 9-3
9
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Example: Auto Attendant Planning
Auto Attendant ID:
100, Phrase 10
Main Menu for XYZ Office
Digit Meaning Action
1 Reserved
for
Extensions
(no
prompts) Collect
Extension
2 Collect
Extension
3 Collect
Extension
4 Express
Support Expand Tree
(No. 110)
5 Sales Expand Tree
(No. 120)
6 Technical
Support Expand Tree
(No. 130)
7 Phone
FAQs Expand Tree
(No. 140)
8
9
0 Operator To Operator
Auto Attendant ID:
110, Phrase 20
Express Support
Digit Meaning Action
1 Installation Call Extension
(Huntgroup
350)
2 Board
Support Call Extension
(Huntgroup
360)
3 Version 5
Support Call Extension
(Huntgroup
370)
4 Version 6
Support Call Extension
(Huntgroup
380)
5
6
7
8
9
0 Operator To Operator
Auto Attendant ID:
120, Phrase 30
Sales
Digit Meaning Action
1 Hardware Call Extension
(Huntgroup
310)
2 Application
s Call Extension
(Huntgroup
320)
3 Check
Order
Status GoTo Item 127
(Collect Order
#)
4 Other:
Ques-tions,
etc. Call Extension
(Huntgroup
311)
5
6
7
8
9
0
Planning is essential in organizing
an Auto Attendant menu structure
that makes sense. Planning also
helps you to identify needs for
custom prompts.
This simple example, using sample
work forms for each menu, shows a
beginning structure: a main menu
and two of the four expansions.
When callers are routed to
huntgroup extensions, the
huntgroups have their own call
handling settings for greetings,
update phrases, rules for sending to
voice mail, etc.
Timeout (not shown on forms):
after 7 seconds on first level, call
the operator; on any other level, go
to top level by default.