Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Setting up an Exchange Server
18-26 AltiWare OE System Installation & Administration Manual
To Test Message Delivery to Exchange:
1. Leave a voice mail for extension 100. The message light illuminates.
2. Log on to the Exchange Mailbox from Outlook and check for the
message in the inbox. The message should be titled VoiceMail from
xxx and include the voice mail as a .WAV attachment.
To check Message State Change Notification:
1. Log in to extension 100’s voice mail from a phone. The message you
left in the preceding step should be there as a new message.
2. Save the message by pressing 3. Within approximately a minute, the
message in Outlook will become a saved message as well—it will no
longer appear in bold.
To Listen to VM in Outlook:
Open the message in Outlook, and open the .WAV attachment. It
should be the same message.
To check Deletion Notification:
1. Delete this message from Outlook.
2. Wait for a couple of minutes, and then log on to extension 100’s voice
mail from a phone. The voice mail should no longer be there.
If any of these tests fail, refer to the “Troubleshooting Tips” section.
Troubleshooting Tips
To check profiles:
1. Log on to the AltiServ system as the AltiGen service account (e.g.
AltiGen_telesystem).
2. Select the Mail Icon from the Control Panel.
3. Click Show Profiles. For the test mailbox there should be profiles
named such as AltiExch<ServerName><FirstName><LastName>
(e.g. AltiExchMAILSERVERAmyLee).
If you don’t see any such profile, make sure that \altiserv\exe folder
does not contain the files mapi32.dll or gapi32.dll. If these files exist,
delete them, then stop and start the Exchange Integration Service.