Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Configuring One Number Access
10-50 AltiWare OE System Installation & Administration Manual
• To the Operator
• To Line Park—if configured, select a Line Park line (configured in
“Line Park Configuration” on page 13-1) from the drop-down list.
Setting a Service Level Threshold
For workgroup numbers only, you can use the Service Level Threshold
scroll box to select the length of time in seconds that a call can be in queue
before the call is logged in workgroup performance statistics as having
exceeded the allowable service level limits. You can set the value to any
number between 1–1200 seconds.
Configuring One Number Access
One Number Access (ONA) allows you to identify specified callers to be
connected to the user without having to dial more than one number. The
system searches for the caller and, if a match is found, searches for the user
through specified forwarding numbers and connects the call if possible. If
the system is unable to connect the call, it is sent to the extension user’s
voice mail.
Note:
Options in the window are disabled unless One Number Access
has been enabled as a No Answer option in the Answering window
as discussed in “Enabling One Number Access” on page 10-47.
Furthermore, if the Enable Do Not Disturb option is selected in
the Answering window, the call is forwarded to voice mail
regardless of ONA settings.
To configure ONA, select the extension number from the list in the
Extension Configuration General window, then click the One Number
Access tab.