Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 9 / 182

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15.3.8 Lotus MyIC widget stay grey ...................................................................... 121
16. VOICE MAIL LOCAL STORAGE ................................................ 122
16.1 Architecture ....................................................................................... 122
16.2 Logs setting ........................................................................................ 122
16.3 Use cases ........................................................................................... 122
16.3.1 MULE No register on OXE of local storage Registration Too Brief .............. 122
16.3.2 No notification of voice message for oxe user ........................................... 123
16.3.3 No access to local storage for oxe user ..................................................... 123
16.3.4 Get after greeting Record your message after the beep and press # ........ 123
16.3.5 No access or get the VM greeting message when consulting a voice mail 123
16.3.6 No display of the caller for a message ...................................................... 123
16.3.7 No connection to voice mail local storage for oxe users ............................ 124
16.3.8 How to remove a TTS language ................................................................ 124
16.3.9 Voice mail call back sender generates Oxe SIP error 488 ......................... 124
16.3.10 How to move VMLS to UM ......................................................................... 124
16.3.11 VMLS no way to make a callback .............................................................. 124
16.3.12 VMLS no way to make a callback thru TUI ................................................ 125
16.3.13 No more MWI & Voice mail access on 8082 .............................................. 125
16.3.14 VMLS local callers identified as anonymous .............................................. 125
16.3.15 "UNKNOWN_SENDER" in Voice message notification ............................... 125
16.3.16 No way to get VMLS of an Oxe user forwarded ........................................ 125
16.3.17 VMLS play “You are not granted to access this application” ...................... 125
17. OPENTOUCH DIRECTORY (UDAS, LDAP…) ............................. 127
17.1 Search principle ................................................................................. 127
17.1.1 Directories types ........................................................................................ 128
17.1.2 Search possibility ....................................................................................... 128
17.1.3 UDAS synchronisation ............................................................................... 128
17.2 Troubleshooting ................................................................................. 129
17.2.1 UDAS ........................................................................................................ 130
17.2.2 LDAP ......................................................................................................... 130
17.2.3 Force directory synchronization ................................................................. 133
17.2.4 Diagnose search problem ......................................................................... 134
17.2.5 Database content checking using PostgreSQL tools / pgAdmin (Lev 3) .... 134
17.3 Investigation examples ....................................................................... 136
17.3.1 OXE objects not displayed as search result on VHE or MyIC Desktop ........ 136
17.4 Use cases ........................................................................................... 140