Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 10 / 182

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17.4.1 No acapi connection .................................................................................. 140
17.4.2 UDAS search on 8082 phone does not search the OXE users .................... 141
18. CALL BACK ............................................................................ 143
18.1 Glossary ............................................................................................. 143
18.2 Limits ................................................................................................. 143
18.3 Configuration ..................................................................................... 143
18.4 Components ....................................................................................... 143
18.5 Logs ................................................................................................... 143
18.6 Use cases ........................................................................................... 144
18.6.1 “protected callback on busy” or “protected callback on no answer” are not
working 144
18.7 Call flow example .............................................................................. 144
19. SECURITY CERTIFICATES ........................................................ 147
19.1 Use cases ........................................................................................... 147
19.1.1 Certificate import generates an Openssl error .......................................... 147
19.1.2 No way to access WBM with admin and external authentication ............... 147
19.1.3 How to install an Intermediate Certificate authority(ies) into the opentouch148
19.1.4 No way to connect LDAP server ................................................................. 148
19.1.5 Self signed certificate : VHE curl 60 ........................................................... 148
19.1.6 VHE reboots at step3 ................................................................................. 149
20. MAINTENANCE TOOLS .......................................................... 153
20.1 Filesystems ......................................................................................... 153
20.1.1 df - Available disk space ........................................................................... 153
20.1.2 du - Used disk space ................................................................................. 153
20.1.3 find - Large files lookup ............................................................................ 154
20.1.4 lsof - Open file ownership ......................................................................... 154
20.1.5 mount - Partitions read/write status .......................................................... 154
20.2 Server hardware performance ............................................................ 155
20.2.1 Monitoring hard disk changes via hot swap RAID ..................................... 155
20.2.2 RAID monitoring tools ............................................................................... 155
20.2.3 hdparm - Disk access speed ...................................................................... 155
20.3 Server load ........................................................................................ 155
20.3.1 top - Top processes list .............................................................................. 155
20.3.2 pstree - Processes hierarchy ...................................................................... 156
20.3.3 ps - Processes list....................................................................................... 156