Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 181 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013 181/182 TG0064
24. Voice application
24.1 AA Automatic Attendant
24.1.1 Which type of user have I to select in AA creation
Select always the Oxe user and create the AA for Oxe user
24.1.2 File format for wav file in AA
*.wav files must be CCITT A-Law; 8,000 kHz; 8 bits; Mono
24.1.3 No access to the AA xml file from 8770
Symptom : no way to upload the xml file to change the TTS phrases to wav file
Diagnosis : the IE of the 8770 VM does not support that feature
Solution : launch the wbm from a Mozilla : http://<OT_FQDN>/WebAdmin
24.1.4 AA No more access to AA SIP 500 / 503
Symptom : when accessing to AA or VM the GVP_mediacontrol system send back a 500
Diagnosis : in logs the licenses for tts and GVP port were at 0
in flexlm logs
0:41:13 (genesys.d) DENIED: "gvp_ports"
GVP_MediaControl_1@tsse106.fr.alcatel-lucent.com (9999 licenses)
(Licensed number of users already reached (-4,342))
0:41:13 (genesys.d) DENIED: "gvp_tts_ports"
GVP_MediaControl_1@tsse106.fr.alcatel-lucent.com (9999 licenses)
(Licensed number of users already reached (-4,342))
in GVP logs :
GVP license for feature gvp_ports has expired.
Solution : check the provided license file.
24.1.5 Java error when editing AA application tree
Symptom : no more possible to modify a Automcatic Attendant applicaiton tree: a java eror occurs:
java.lang.SecurityException: attempted to open sandboxed jar
https://tssd234/WebAdmin/applets/eccAaApplet/eccAaApplet.jar as a Trusted-Library
at com.sun.deploy.security.CPCallbackHandler$ParentElement.checkResource(Unknown Source)
at com.sun.deploy.security.DeployURLClassPath$JarLoader.checkResource(Unknown Source)
....
at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)
at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Exception : java.lang.SecurityException: attempted to open sandboxed jar
https://tssd234/WebAdmin/applets/eccAaApplet/eccAaApplet.jar as a Trusted-Library
Solutio : run "java -viewer" then in" advanced/security/mix code verification", select "deactivate the
verification"
24.1.6 SIP error 500 when accessing AA
Symptom : when accessing to AA or VM the GVP_mediacontrol system send back a 500
Diagnosis : in logs the licenses for tts and GVP port were at 0 in flexlm logs
0:41:13 (genesys.d) DENIED: "gvp_ports"
GVP_MediaControl_1@tsse106.fr.alcatel-lucent.com (9999 licenses)
(Licensed number of users already reached (-4,342))
0:41:13 (genesys.d) DENIED: "gvp_tts_ports"
GVP_MediaControl_1@tsse106.fr.alcatel-lucent.com (9999 licenses)