Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 178 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
TG0064 178/182 Ed.15 / June 2013
23. Manager / assistant
Since VHE 30.8 nothing to add in optional file.
The home page shift automatically to previous when the feature is activated in the configuration. If you force
(in the setting) the standard mode you lost the API on the set.
23.1 Debug lion component (manage the mode)
IN R1.0x : /opt/Alcatel-Lucent/loglevel/loglevel.sh component=lion logger=root level=debug
IN R1.1 : /opt/Alcatel-Lucent/oamp/loglevel/loglevel.sh component=lion logger=root level=debug
To check
IN R1.0x : /opt/Alcatel-Lucent/loglevel/loglevel.sh list component=lion
IN R1.1 : /opt/Alcatel-Lucent/oamp/loglevel/loglevel.sh list component=lion
23.2 Debug on VHE
If Issue on VHE takes the logs
Ictuser, ictIM
23.3 Presence issue
On VHE the buddy list to manager must contain assistant name and the same to assistant with manager.
Log admin on VHE and check
23.3.1 Presence on Manager side
$
dumpIctUser
<!DOCTYPE IctUser>
<IctUser>
<lock status locked: ="no" lockAvailable: ="yes (WS)" unlockAvailable: ="no" />
<managers/>
<assistants assistant 0="lmarano" />
<whiteList phoneNumbers="5350" />
<whiteListContacts contacts="#CONTACT_9#" />
</IctUser>
$
dumpIctIM
<!DOCTYPE IM>
<IctIM>
<CurrentState enabled="true" />
<Features ManagerAssistantPresenceSetting="enabled" telephonicPresence="not
activated" ManagerAssistantPresence="activated" instantMessagingFeatures="not
activated" />
<Subscriptions buddiesPresence="successful" userPresence="successful" />
<ServerAccess userIMAddress="lallspach@valtx.fr"
acsHostName="https://valtxice1.valtx.fr:443" />
<MyPresence tel="ACTIVITY_APPEAR_OFFLINE" IM="ACTIVITY_APPEAR_OFFLINE" />
<Buddies buddyListName="~" requestsToProcess="0" buddyListRetrieved="true" >
<Buddy displayName="lmarano@valtx.fr" contactId="lmarano"
imAddress="lmarano@valtx.fr" phoneNumber="6394" />