Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 101 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013 101/182 TG0064
14. MyIC Desktop
14.1 MyIC : Software overview
14.1.1 MyIC
For MyIC SIP there is :
Icommunicator.exe
The MyIc core software
Abers.exe
The rtp stack software in charge of the RTP steam : voice and video
ewchost.exe
The ACS client to provide the MyTeamWork Box (Presence/buddy list/chat/sharing…)
To test it individually :
http://opentouch_ip@/webclient
MyICService.exe
The plugin for outlook connection :
outlook 2010 only
To avoid the upgrade force by Ice connection :
Edit : C:\Program Files\Alcatel-Lucent\My Instant
Communicator\Options\FullUC\GeneralOptions.xml
Add : <Option key="UPDATE_MODE" group="" category="UPDATE" categoryIndex="100"
type="BOOLEAN" value="UPDATE_ASK_USER">
<SubOption key="UPDATE_ALWAYS" value="UPDATE_ALWAYS"
visible="False"></SubOption>
<SubOption key="UPDATE_ASK_USER" value="UPDATE_ASK_USER"
visible="False"></SubOption>
<SubOption key="UPDATE_NEVER" value="UPDATE_NEVER"
visible="true"></SubOption>
14.1.2 The connections
To OpenTouch server thru https connection to retrieve configuration, request service and be notified from
ICS and ACS server embedded in ICE
To OpenTouch thru SIP protocol to manage call by connecting the SIPServer on port 5260
To the end point thru RTP : the end point can be a remote rtp stack of a SIP device, the GVP_media for
confefrence, a gateway for RTP//TDM transformation
14.2 Configuration
The OpenTouch server information is stored in the registry
HKEY_LOCAL_MACHINE\SOFTWARE\Alcatel\MPC\Server
Location : tssc131.fr.alcatel-lucent.com
File is retrieved from OpenTouch server :
IN R1.0x : $CMS_HOME/DevicesDeployment/MYICPCXX
IN R1.1x : $CMS_HOME/DevicesDeployment/MYICPCXX