Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 56 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
TG0064 56/182 Ed.15 / June 2013
On the Ice server launch wireshark / edit / preferences / protocol: select SSL protocol
In RSA keys list : ICE_IP@,443,http,/usr/muxer/rsa.myice_FQDN.key.pem
Then apply
To decode the https protocol between 8770 and cms the traces must cover the https handshake.
Start the trace and filter with
ip.addr==8770_IP@ && (http || ssh || ftp)
That permit to track the 8770 interchanges with ICE
12.6 Trigger email sending or script execution on some alarms
For email sending trouble shooting refer to TCV020.
On OTBE you have ot check the mail redirection
It may happens all SMTP port 25 from any source I redirected to OT host
Consequence mail from 8770 (alams/report) wih destination company mail server are redirected to OT Fax
server port 8825
Check and action to do on the OT host
Bad configuration
su -
root@colfe1140 ~]# iptables -t nat -L
Chain PREROUTING (policy ACCEPT)
target prot opt source destination
REDIRECT tcp --
anywhere anywhere tcp dpt:smtp redir ports 8825
Solution
iptables -t nat -R PREROUTING 1 -p tcp --dport 25 --destination 135.117.104.101 -j REDIRECT --to-port
8825