Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 75 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013 75/182 TG0064
client log file
[2012-06-06 17:17:30,917] ERROR [Thread-44] - 135.117.104.102 NmdLdapConnection: Exception occurred
during creation/modification of jssecacerts in relogin
12.7.38 How to download 8770 client under Windows7
Login as windows administrator
Internet explorer : http://<8770FQDN>/cgi-bin/OmniVista8770Client.exe
12.7.39 8770 web directory : not possible to choice the language
Symptom : 8770 web directory : not possible to choice the language
Solution : launch the URL with the language :
server8770/?Langue=en_US,server8770/?Langue=fr,server8770/?Langue=es, server8770/?Langue=pt,
server8770/?Langue=de
Check C:\8770\Client\host.php file, the value of $SrvLdap='8770fqdn';
12.7.40 Call from the 8770 Web Directory does not working (stap feature)
Symptom : call from the 8770 Web Directory does not working (stap feature)
Solution : Add in the host file of the 8770 server the IPaddress, hostname and FQDN of itself
12.7.41 No way to backup OT from 8770 saveData appliwin failed
Symptom :
saveData appliwin failed
Solution :
management_cmd updatekey
12.7.42 8770 performance application opens with error
Performance application use this 2 services
check they are running
check also the parameter of RMI service the JRE used by RMI service
for OT 1.1, it should be the JRE 1.7 and not the JDK 1.6
regedit