Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 6 / 182

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12.7.49 OT SNMP sent trap without 8770 answer .................................................... 81
12.7.50 SNMP oms.log timout on sending ............................................................... 81
12.7.51 8770 SNMP proxy does not propagates the trap to hypervisor .................... 81
12.7.52 8770 PKI administrator page can not be displayed ..................................... 82
12.7.53 De associated SIP device not seen in Unallocated device ............................ 82
12.7.54 Oxe User seen two time in UUM ................................................................. 82
13. ACS ......................................................................................... 83
13.1 ACS : Software overview ...................................................................... 83
13.1.1 Myteamwork Services/Servers ..................................................................... 83
13.1.2 The connections ........................................................................................... 83
13.2 Logs setting .......................................................................................... 83
13.2.1 To setup logs ............................................................................................... 83
13.2.2 Logs ............................................................................................................. 84
13.2.3 View logs..................................................................................................... 84
13.3 Messages flow...................................................................................... 86
13.4 Federation of ACS ................................................................................ 87
13.5 Example of French DAS rule and phone formatting rule ........................ 90
13.6 Use cases ............................................................................................. 90
13.6.1 No way to install MTW client ....................................................................... 90
13.6.2 How to install MTW client ............................................................................ 90
13.6.3 How to custom MTW option ........................................................................ 91
13.6.4 No way to login with webclient ................................................................... 91
13.6.5 No access to ACS admin after upgrade ....................................................... 91
13.6.6 How to recreate the admin login for ACS .................................................... 91
13.6.7 No way to call from MTW or wrong number to the external user ................ 91
13.6.8 No way to call from MTW ............................................................................ 91
13.6.9 No way to call from MTW ............................................................................ 92
13.6.10 No way to call from MTW ............................................................................ 92
13.6.11 One way call from MTW .............................................................................. 92
13.6.12 In SIPServer logs we find key words according to Invite from ACS .............. 92
13.6.13 No way to call from MTW conference .......................................................... 92
13.6.14 No way to call from MTW conference .......................................................... 93
13.6.15 No way for an Oxe user to enter in conference ........................................... 93
13.6.16 How to delete a user conference ................................................................. 93
13.6.17 MTW does not provide the right call number .............................................. 93
13.6.18 Application sharing does not start ............................................................... 94
13.6.19 Windows presentation sharing .................................................................... 94