Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 3 / 182

3/182
8.2 How to get the 8770 log files................................................................ 33
8.3 How to get the VHE log files ................................................................. 34
9. WIRESHARK ............................................................................. 35
9.1 Know the available space ..................................................................... 35
9.2 Do not update packet list in real time ................................................... 35
9.3 Stop after a defined capture size .......................................................... 35
9.4 Ring buffer capture .............................................................................. 36
9.5 Tshark usage ....................................................................................... 37
9.6 Other advices ....................................................................................... 37
10. LICENSING .............................................................................. 38
10.1 License file location .............................................................................. 38
10.2 Maintenance ........................................................................................ 38
10.2.1 lmutil ........................................................................................................... 38
10.3 Logs ..................................................................................................... 38
10.3.1 flexlm .......................................................................................................... 38
10.4 Install a new license ............................................................................. 39
10.5 Keywords in log files ............................................................................ 39
10.5.1 Chameleon logs .......................................................................................... 39
10.6 OTMS ................................................................................................... 39
10.7 OTBE .................................................................................................... 40
10.8 OTMS-V ............................................................................................... 41
10.8.1 OTMS-V using embedded Flexlm license server .......................................... 41
10.8.2 OTMS-V using external Flexlm license server (virtual image / Flexera) ....... 41
10.9 OTBE-V ................................................................................................ 41
10.10 Uses cases ........................................................................................... 41
10.10.1 How to check the OT licenses used.............................................................. 41
10.10.2 No SIP trunk created or no free channel ..................................................... 42
10.10.3 How to read a dongle from 1.2 ................................................................... 42
10.10.4 Can’t read dongle : no dongle .................................................................... 42
10.10.5 Wrong hostid : wrong dongle ..................................................................... 42
10.10.6 Error message wrong CPU-Id ...................................................................... 43
10.10.7 Unexpected error: iceIcmAcuUser license is spent ....................................... 43
10.10.8 ACS message “invalid license : Please contact system administrator” ........ 43
10.10.9 How to get the windows license on OTBE .................................................... 43
10.11 Licenses description.............................................................................. 44