Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 76 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
TG0064 76/182 Ed.15 / June 2013
HKEY Local machine > Wow6432Node > Software > Apache software foundation > procrun 2.0 >
RMIRegSvc > parameters > start
If it use path to JDK 1.6, replace it to the path to jre7
JDK16~10_1\jre to replace by jre7
Before replacement take care the path exist by using windows explorer
And typing
C:\progra~2\java\jre7
12.7.43 Performance error “Grapher Programm” and “Unauthorized user: User
adminnmc: Invalid login”
Symptom : the Performance application, no graphs are displayed. Moreover, when I go to Admin > Network >
Devices > Inventory, get this error message: Unauthorized user: User adminnmc: Invalid login
Solution : Check the installation of the flash player on the 8770 server
Check the configuration of IE : In Tools -> Internet Options :
Security tab -> Local Intranet -> add the IP address (not the FQDN) of the 8770 server,
Security tab -> Local Intranet -
> click Custom level… button -> Select Enable for Scripting of java applets,
General tab -> Browsing history > Settings button -> select Every time I visit the webpage
12.7.44 Performance “Internal Server Error”
Symptom : when accessing to Performance the system send back “Internal Server Error”
Diagnosis : vital suite upgrade failure
Solution : activate Tech Support to get a solution
12.7.45 Performance no data received
Symptom : in 8770 performance / network / operation : no data
Diagnosis : no retrieve of the data due to the SNMP account
Solution : check the SNMP configuration in OT configuration/security/SNMP Agent/SNMP Agent, you can
reapply the value