Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 81 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013 81/182 TG0064
12.7.49 OT SNMP sent trap without 8770 answer
Symptom : OT send SNMP trap to 8770 without 8770 answer
Diagnosis : check the /var/net-snmp/snmpd.conf that the SNMP user is encoded
Solution : recreate the adminsnmp user, by using snmp command to force a user creation :
[root@tsse106 ~]# net-snmp-config
Usage:
net-snmp-config --create-snmpv3-user [-ro] [-A authpass] [-X privpass] [-a MD5|SHA] [-x DES|AES]
[username]
To recreate the user snmp v3 :
Stop snmpd
service solutioncontrolserverd stop
service snmpd stop
net-snmp-config --create-snmpv3-user -A Mypasswordadminsnmp
–X mypassphrase -a SHA -x AES
AdminSNMP
12.7.50 SNMP oms.log timout on sending
Symptom : in oms.log file “ ERROR [SnmpNotificationProcessor] c.a.i.o.a.s.Snmp4jV3Session
[Snmp4jV3Session.java : 130] Inform request has timed out for host v8770.alcatel.lab ”
Diagnosis : The trap is send
Solution : the config as been reapply by modifying the passwords and the passphrase to force the rewrite
of them in the linux file
The 8770 fault manager has been restarted to force to be connected to 162 port
12.7.51 8770 SNMP proxy does not propagates the trap to hypervisor
Symptom: 8770 SNMP proxy does not propagates the trap to hypervisor
Solution : check the configuration
Don’t start the windows SNMP trap service
Install the windows snmp service
To install : nmcsnmpproxy
–v2 (from 8770/bin)
To uninstall :inmcsnmpprovy -u
To check : In registery
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Alcatel]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Alcatel\OmniVista 8770]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Alcatel\OmniVista 8770\Snmp]
"Trace Level"=dword:00000000

Hex ffffffff => to have NMCSnmpAgent.log in full debug mode
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Alcatel\OmniVista 8770\Snmp\SNMPv2 Agent]
"PathName"="D:\\8770\\bin\\Ext8770V2.dll"
In 8770/logs/NMCSNMPAgent.log : the trap is sent (and udp message is ent only if hypervisor is on : respond
to ping)