Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 27 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013 27/182 TG0064
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> --- The type of restore operation is LOCAL ---
> --- The restore operation will be start in 1 seconds ---
> No save was found.
> Can't find any archive in
> /opt/Alcatel-Lucent/serviceability/backup/save/bics/save/datasave/host.
> [FAILED]
Diagnosis : otbr can’t restore otbe.zip archive located in / var/backup/on_demand
Solution : use ${BACKUP_HOME}/bru_start restore backup_file
6.6 Error when restore the data windows
If there is an error when the data windows is restored launch.
1. Test the ssh connection :
[root@tsse090 ~]# ssh 172.27.138.92 ice/alcatel1
Permission denied (keyboard-interactive).
2. Create a bat file on the 8770 server as the following and then launch it :
set install_dir=C:\"Program Files (x86)"\ICW
cd %install_dir%\etc
IF EXIST group.pre400 (
rename group.pre400 group
)
IF EXIST passwd.pre400 (
rename passwd.pre400 passwd
)
IF EXIST sshd_config.pre400 (
rename sshd_config.pre400 sshd_config
)
REM copy ssh file configuration
copy c:\temp\postinstall\copssh\generated\sshd_config %install_dir%\etc
REM restart open ssh service
%install_dir%\bin\copsshadm.exe --command stopservice
%install_dir%\bin\copsshadm.exe --command startservice
REM recreate user if not find
cd %install_dir%\bin
copsshadm.exe --command listactiveusers | grep %USERNAME%
if %errorlevel% gtr 0 (
echo "recreate %USERNAME%"
copsshadm.exe --command activateuser --user %USERNAME% --shell /bin/bash --passphrase "I am the ice
administrator"
)
REM recreate environment variable file
cd %install_dir%\home\%USERNAME%\.ssh
set > environment
REM copy RSA public key
copy /Y A:\authorized_keys %install_dir%\home\%USERNAME%\.ssh
REM open port 22
netsh advfirewall firewall show rule "Open port 22"