Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 117 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013 117/182 TG0064
14.6.33 Call box MyIC not working
MyIC PC is started and the call box displayed as usual in task bar of windows.
I enter a name in the call box of MyIC and type enter => nothing happens
There is a phantom search box of MYIC (at least in ics)
Close your MYIC make sure iCommunicator process is closed also
If the search bar is there , it is the fictive one
Remove it from the displayed tool bar by right clic in the icon bar management area
When starting myic again, it should work
Try also from myic desktop options to hide show the search bar
14.6.34 OTS does not start
Symptom : the OTS does not start
Diagnosis : OTS main port is not declared (bug in 1.2 deployment)
Solution : 8770/Opentouch configuration/System services / Topology / OXE Callservers / OXE Sub Network /
Physical Server / Call Server /additional set : OTS main port to 3595