Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 112 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
TG0064 112/182 Ed.15 / June 2013
14.6.20 Disable the pop up conversation windows on call
Symptom : for each call a conversation pop up windows appears and must be acknowledged
Solution : configuration issue fixed by :
On 8770, go to Users then select the user.
Go to Configuration OT MS tab.
Select My Teamwork tab
Unselect the case “Create conversation windows for two parties”
Restart MyIC Desktop
14.6.21 MyIC presence OFFLINE and my status is grey
Symptom : MyIc Desktop stay "off line" and "my status " is grey, focus is lost on comput, the video activex
request to be installed
Diagnosis : the password has been changed and MyTW can not connect the server
Solution : restart MyIC desktop
14.6.22 MyIC Desktop load CPU
Symptom : CPU is overloaded by MyIC Desktop
Diagnosis : old configuration disturb the behaviour of MyIC Desktop
Solution : erase the file : %appdta%\Alcatel\MPC\UserCache.xml
14.6.23 MyIC presence NOT PRESENT
Symptom : MyIc Desktop stay "not present"
Diagnosis : the email address between ICM and ACS is incorrect
Check chameleon logs : No user found with following contactId
Solution : delete and recreate the user with the correct email address