Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 171 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013 171/182 TG0064
Diagnosis : The set in not in the good stage for the operation
Solution : In set step 2 start login as admin to be abble to process the signature
22.3.5 MyIC Phone reboot permanently after signing
Symptom : MyIC Phone reboot permanently after signing
Diagnosis : the certificate is out of date according to MyIC phone date and time
To access to SSH : in stage 2 of set start enter in the admin and login
Wait for a while (CTL down load and so on)
Connect in SSH
use the command
date -s MMDDhhmmYYYY
reset
Solution : the sntp server described in the 8770 phone parameter must be the IP address not the FQDN tehn
reapply the certificate signature procedure
22.3.6 MyIC Phone reboot permanently after signing
Symptom : MyIC Phone reboot permanently after signing
Diagnosis : The directory /usr/muxer/ca_cert does not contains the certificates located under
$CERTIFICATES_HOME
Solution : Copy server.ctl of $CERTIFICATES_HOME to /usr/muxer/ca_cert, stop start OpenTouch
22.3.7 MyIC Phone reboot permanently after certificate modification
Symptom : MyIC Phone reboot permanently after certificate modification
Diagnosis : The directory /usr/muxer/ca_cert does not contains the certificates located under
$CERTIFICATES_HOME
Solution : Copy server.ctl of $CERTIFICATES_HOME to /usr/muxer/ca_cert, stop start OpenTouch
22.3.8 MyIC Phone reboot permanently after management
Symptom : MyIC Phone reboot permanently after management
Diagnosis : the optional file is not located in the correct directory or the name managed in 8770 is not correct
(optonal for instance)
Solution : Locate the file in the correct directory accessible from phone.Put the right name managed in 8770.
22.3.9 MyIC Phone reboot permanently after ugrade
Symptom : MyIC Phone reboot permanently after upgrade
Diagnosis : There are additionnal packages (customization) that have not the correct format. Upgrade the set
without the package to confirm
Solution : Use the 8770 package deployment tool to deploy custom package
22.3.10 MyIC Phone reboot permanently after signing with customer certificate
Symptom : MyIC Phone reboot permanently after signing with customer certificate. The customer SSL
wildcard certificat has been installed on OT server but MyIC Phone permanently reboot
Diagnosis : 'Global Sign authority' uploaded in Server Trusted Store in WebAdmin does not match 'Global
Sign autority' providing customer certificat. (quite same display but different id)
Solution : The WBA should check the certificate chain coherence and upload the correct CTL with the correct
authority root and intermediate
22.3.11 MyIC Phone does not get the configmac.xml after signing
Symptom : MyIC Phone does not get the configmac.xml after THAT SHOULD NEVER HAPPEN