Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 179 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013 179/182 TG0064
<Buddy displayName="acollins@valtx.fr" contactId="acollins"
imAddress="acollins@valtx.fr" phoneNumber="6390" />
</Buddies>
<Webservices contactProfile="available" connected="true" />
<IMNotification sound="on" />
</IctIM>
23.3.2 Presence on Assistant side
$ dumpIctUser
<!DOCTYPE IctUser>
<IctUser>
<lock status locked: ="no" lockAvailable: ="yes (WS)" unlockAvailable: ="no" />
<managers manager 0="lallspach" />
<assistants/>
<whiteList phoneNumbers="" />
<whiteListContacts contacts="" />
</IctUser>
$
dumpIctIM
<!DOCTYPE IM>
<IctIM>
<CurrentState enabled="true" />
<Features ManagerAssistantPresenceSetting="enabled" telephonicPresence="not
activated" ManagerAssistantPresence="activated" instantMessagingFeatures="not
activated" />
<Subscriptions buddiesPresence="successful" userPresence="successful" />
<ServerAccess userIMAddress="lmarano@valtx.fr"
acsHostName="https://valtxice1.valtx.fr:443" />
<MyPresence tel="ACTIVITY_APPEAR_OFFLINE" IM="ACTIVITY_APPEAR_OFFLINE" />
<Buddies buddyListName="~" requestsToProcess="0" buddyListRetrieved="true" >
<Buddy displayName="lallspach@valtx.fr" contactId="lallspach"
imAddress="lallspach@valtx.fr" phoneNumber="6396" />
<Buddy displayName="lallspach@valtx.fr" contactId="lallspach"
imAddress="lallspach@valtx.fr" phoneNumber="6396" />
</Buddies>
<Webservices contactProfile="available" connected="true" />
<IMNotification sound="on" />
</IctIM>
If the telephonic presence information are grey or isn’t working (alway green)
this is a Myteamwork issue.
Traces asked on server:
Ths, tns, ssgw, buddylog (cf MyTeamwork trouble shooting guide)
If presence information not Ok
(grey or always green)
Reset the set.
Launch MyIC PC
If this is not possible launch webclient on each user
If it is not possible restart the process THS (on server ACS)