Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 170 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
TG0064 170/182 Ed.15 / June 2013
XX More error codes will appear here in future releases. The existing ones are meant to never change.
22.3 Use case
22.3.1 No way to get the certificate from 8770 to sign set
Symptom : when pressing Download truststore certificates as a PEM to be signed no reaction
Solution : use Mozilla Firefox to be abble to save the PEM file to the USB key
22.3.2 MyIC Phone no way to sign certificate
CTLActivateSigning failed
Symptom : MyIC Phone no way to sign the certificate : after LocalActivateCaDeployment, CTLActivateSigning
failed
Diagnosis : the password of the set has to be change by 8770. The mac address use in 8770 to sign the ctl
must be in lower caracter
Solution : the sntp server described in the 8770 phone parameter must be the IP address not the FQDN not
in set in the phone config by phone GUI
22.3.3 MyIC Phone no way to sign certificate no hash given for the ctl
Symptom : MyIC Phone no way to sign the certificate no hash given for the ctl
Diagnosis : check the configmac.xml
<setting id="DmCtlSigningMacaddr" value="11:22:33:44:5e:6f" override="true"/>
<setting id="DmCtlFile" value="/DM/dmictouch/ict8000ctl.xml override="true"/>
<setting id="DmCtlHash" value="e31aac8e1ccbb4fe249eb163cf6ceb0b" override="true"/>
Solution : Simulate a modification using config DM on 8770 (ex: modify the SNTP server) for the faulty MyIC
Phone set to get the XML file updated according the signing device
Reapply the signature procedure
22.3.4 MyIC Phone no way to sign certificate
Symptom : MyIC Phone no way to sign the certificate after LocalActivateCaDeployment the set continue the
initialisation : this set is not declared as a signing device