Alcatel-Lucent OpenTouch, Troubleshooting Manual, Page: 105 / 182

Alcatel-Lucent OpenTouch R1.x Troubleshooting guide
Ed.15 / June 2013 105/182 TG0064
In RSA keys list : ICE_IP@,443,http,/usr/muxer/rsa.myice_FQDN.key.pem
Then apply
To decode the https protocol between MyIC and ICE (ICS) the traces must cover the https handshake.
Start the trace and filter with
ip.addr==MyIC_IP@ && (http || sip)
That permit to track the MyIC interchanges with ICE
Start MyICSIP
14.6 Use cases
14.6.1 when launching MyIC Desktop the exe start and stop, no way to desinstall an old
version
Symptom : when launching MyIC Desktop the exe start and stop
Diagnosis : 2 MyIC Desktop version are installed on te same PC.
Solution : Uninstall the versions, no way to uninstall an old version
Check in registery HKEY_LOCAL_MACHINE\SOFTWARE\Alcatel\MPC\Deployment\ProductVersion =>
change for the version to desinstall
14.6.2 MyIC is not working after logging an other MyIc user on the same PC.
Close the MyIC application.