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Problem/
Error
Message
Message / Symbol Description
Corrective Action
"Mineral free
water
reservoir
empty"
This message is displayed if the
water level electrode does not
sense water.
Fill the mineral free water
reservoir. If the reservoir
is full, then turn the unit
off and back on.
The water level electrode is faulty.
Call for service
"Cycle counter
exceeded -
Please call for
service"
Number of cycles, since last
periodical maintenance, exceeded
the preset number as defined by
"cycle counter" parameter.
Call for service.
"Power Down"
This message is displayed if a
power down has occurred during
the cycle. The printer will print
“Power Down” when power is
restored.
Check that the On/Off
switch is not off
Check that the power
cord is plugged into the
wall outlet and the back of
the machine.
Check that there is power
at the wall outlet. Perform
a new cycle when power
is restored
This icon is displayed when the
mineral free reservoir needs water.
Fill the mineral free
reservoir with steam
distilled water
This symbol is displayed when the
wastewater reservoir is full.
Drain the wastewater
reservoir by plugging the
included drain tube into
the wastewater drain.
(see front view)
Door gasket
makes a high-
pitched
whistle or
crackling
sound
Door is not closed properly.
Open door and close it
more forcefully.
Door gasket is dirty.
Clean the door gasket.
Door gasket needs to be replaced.
Replace door gasket
using silicone lubricant.
Lubricant was not used properly
when door gasket was replaced.
Remove gasket and clean
off excess lubricant.
Reinstall using proper
amount of lubricant.
Water under
the sterilizer
Reservoir is over filled. The
reservoir has an overflow and
excess water in the reservoir will
drain through the overflow on to
the counter below the sterilizer.
Do not fill while a cycle is
running.
Do not fill above the blue
area on the Front Fill
Funnel.
If the reservoir is
overfilled drain excess
water by using the front
drain.