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Chapter 10, Customer Service

Sending Internet Electronic Mail

You can e-mail your questions to Tally. Tally will respond
within three business days. Send e-mail messages to:

[email protected]

Sending a Facsimile Transmission

You can fax questions or comments to Tally at
425-251-5520

Be sure to indicate the number where Tally can telephone or
fax a response.

Writing Tally

You can mail your questions and comments to Tally Technical
Support at the following address:

Printer Technical Support
Tally Printer Corp.
P.O. Box 97018
Kent, WA 98064-9718

RDERING

UPPLIES

To order printing supplies, contact your Xpress T9412 Series
dealer. You can also call 800-338-3010 to locate the Tally
supplies dealer nearest you or purchase supplies directly
from Tally. The tables below list available options and order
numbers.

Table 10-1: Printer Options

Part

Order

550-sheet 2

Cassette

083271

PostScript Compatibility Upgrade Kit

083278

Network Interface Upgrade Kit for the PC

083280

Network Interface Upgrade Kit for the Macintosh

083282

Table 10-2: Printer Supplies

Part

Order

Xpress T9412 Series Toner Cartridge
(average capacity 3,000 prints)

083284

Xpress T9412 Series High Capacity Toner Cartridge
(average capacity 6,000 prints)

083286

To order supplies or options
call 1-800-338-3010 or point
your browser to
www.tally.com and click on
Supplies.

Содержание XPRESS T9412i

Страница 1: ...X P R E S S T 9 4 1 2 i X P R E S S T 9 4 1 2 n USER S GUIDE December 2000 084081...

Страница 2: ...roduct may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by Tally To allow for design and specification improvements...

Страница 3: ...oftware Contents 19 Installing the Software 19 For Windows 95 98 Me NT 2000 19 Choosing a Printer Driver 21 For Windows 98 USB Connection 21 For Windows 2000 USB Connection 21 Using Add Printer 21 Sel...

Страница 4: ...62 Accessing the Controller Board 65 Printer Memory Upgrade 66 PostScript Compatibility Upgrade 67 Replacing the Side Cover 68 Chapter 9 Troubleshooting 69 Overview 69 General Printing Problems 69 Err...

Страница 5: ...3 Guidelines 93 Appendix B The Remote Control Panel 97 Information Tab 97 Paper Tab 97 Print Quality Tab 98 Configuration Tab 99 PCL Tab 100 Advanced Tab 100 Shifting the Printable Area 100 Appendix C...

Страница 6: ...vi Xpress T9412i User s Guide...

Страница 7: ...or T9412n s capabilities Xpress T9412i Highlights Prints up to 12 pages per minute PCL6 printer language standard Prints envelopes transparencies or label sheets automatically from the Multipurpose T...

Страница 8: ...e of the following cables in order to connect your computer to this printer For a direct connection an IEEE 1284 compliant parallel cable For a USB connection a certified USB cable For an Ethernet con...

Страница 9: ...intosh PCL driver Scale Printing This feature allows you to scale your print job to any supported paper size regardless of the digital document size This can be useful when you want to check the detai...

Страница 10: ...Protection Agency s ENERGY STAR Computers program for printers The purpose of this program is to promote the manufacturing and marketing of energy efficient office automation equipment thereby potent...

Страница 11: ...the Tally Xpress Solutions CD handy for future referencing The fuser area under the Top and Back Covers is very hot Let the printer cool before touching these areas WARNING This printer is intended t...

Страница 12: ...th sides of the printer 3 Make sure all items are included in the box see the list on the next page 4 Remove any packing tape from the printer 5 Pull out the 550 sheet Tray from the printer and remove...

Страница 13: ...84 compliant bidirectional parallel cable To connect your printer you need to provide the proper cable note Save the box and packing material in case you need to ship printer Power Cord Toner Cartridg...

Страница 14: ...d various amounts of paper envelopes labels or transparencies Referred to as Tray 1 or Tray 1 Manual in the printer software Back View Interface Panel contains the Controller Board ports and any added...

Страница 15: ...utputTray Back Cover Connector BACK INTERNAL VIEW BACK VIEW FRONT VIEW with the Optional 550 sheet 2nd Cassette 550 sheet Cassette FRONT VIEWT9412i n Model Important Printer Parts Power Switch Hand Gr...

Страница 16: ...event damage from light keep the Toner Cartridge covered until you are ready to install it 3 Hold the cartridge horizontally and shake as shown about 10 times D 4 Rock the Toner Cartridge forward and...

Страница 17: ...the green shiny material inside theToner Cartridge will flip up on the front of the Cartridge Guide exposing the green shiny material to the inside of the printer 8 Grasp the handle and gently guide t...

Страница 18: ...out of the printer A 2 Push down the metal plate in the bottom of the tray until it clicks B 3 Fan the paper C 4 Load paper print side down D If tray needs adjusting to fit your paper stack see page 1...

Страница 19: ...djusting the paper tray size are in the following section Changing Paper Sizes 8 The Paper Level Indicator will show how much paper is in the tray G E G F Paper Level Indicator Paper Limit Line Do not...

Страница 20: ...til it lightly touches the media C 4 If necessary pinch and adjust the Back Corner Guide as shown D 5 When you first change paper sizes from Letter a mismatched paper error warning may show on the Ope...

Страница 21: ...OFF and disconnected from the power 2 Plug the appropriate end of the parallel cable into the connector on the back of the printer Fasten the clips at the end of the connector into the notches on the...

Страница 22: ...other end of the Power Cord into a properly grounded outlet C note Do not turn on your computer until you have successfully printed out a Configuration Sheet from the printer alone Follow the directio...

Страница 23: ...o contains information about your printer s settings 1 With your computer turned OFF turn the printer power ON A All the Operator Panel lights will come on 2 When only the Ready light remains on press...

Страница 24: ...18 Chapter 2 Getting Started...

Страница 25: ...the Xpress T9412i Network Guide Tally Printer Manager Tally Network Printer Port Adobe Acrobat Reader 4 If you have the XpressT9412i model and want to use the PostScript printer driver you must order...

Страница 26: ...e back to the main menu from the Reference screen select the back button and then the main button 7 Choose to install either from the CD or from the Web Select Install 8 Next you will be asked to choo...

Страница 27: ...lder For Windows 98 USB Connection Windows 98 supports USB printing but you must load the driver from the Xpress T9412 Series Solutions CD when prompted by Windows Plug N Play The USB driver is locate...

Страница 28: ...a PostScript SIMM Then use the appropriate cable to connect the NIC to your network Options for the Macintosh To receive print jobs from a Macintosh computer the printer must be upgraded so that it c...

Страница 29: ...er window 8 The Tally Xpress printer name will appear in right pane 9 Close the Chooser window 10 A Tally Xpress printer icon will be placed on your desktop OVER USB WITH POSTSCRIPT 1 Follow the previ...

Страница 30: ...m and printer model 4 The Start Up Screen and Tally License Agreement will appear Select Accept to continue 5 From the Installer dialog box choose Easy Network to install the Xpress printer driver the...

Страница 31: ...explains single button functionality The table on the next page explains dual button functionality Error Manual Feed Ready Paper Cancel Go Continue Button Button Xpress T9412i T9412n Button Function C...

Страница 32: ...the Factory Default Reset above press and hold the Go Continue and Cancel Job buttons simultaneously to reset the NIC network interface card to its default settings You must continue holding down the...

Страница 33: ...tatus Legend Light off Light On Light blinking Processing Job Warming Up The Ready LED blinks fast when the printer is printing a page or is receiving data The Ready LED also blinks fast when the prin...

Страница 34: ...he document is too complex and the printer does not have enough memory to print the job Cover Open NoToner Cartridge The Error LED is on steady Either the Top Cover is open or the Toner Cartridge is m...

Страница 35: ...nes Desired result Choose paper that will be appropriate for the project you have in mind For example a matte ecru colored recycled paper works for natural subjects because it has a casual look and fe...

Страница 36: ...lways print to the Face up Output Tray if it is open Media comes out of the printer face up with the last page on top Printing from Tray 1 Multipurpose Tray to the Face up Output Tray uses a straighte...

Страница 37: ...ger paper B 3 The Back Cover now functions as the Face up Output tray C 4 The Face up Output tray will continue collecting printed media until you close the Back Cover D After that media will print to...

Страница 38: ...mum size it supports is 8 5 inches by 14 inches Load only one size or type media in at a time You can load approximately 100 sheets of paper 10 envelopes 20 transparencies 10 cards or 20 labels sheets...

Страница 39: ...f tray and adjust the Width Guide until it lightly touches the stack H Load paper print side up 6 After printing push the tray extender in I 7 Close the tray J I H Do not exceed the limit mark on the...

Страница 40: ...inter driver C In Windows set up the paper source on the Paper tab of the printer Properties window On the Macintosh select your paper source from the General menu inside the Page Setup dialog box 4 S...

Страница 41: ...up Output Tray in back of the printer B 3 Fan the envelope stack C 4 Load envelopes flap side down against the left tray edge D The stamp area is on the left side of the envelope and it enters Tray 1...

Страница 42: ...g sheet 1 Avoid label sheets that have the backing sheet material exposed Do not use label sheets with some labels already removed A Do not over print label sheets B 2 Open and extend Tray 1 Multipurp...

Страница 43: ...ave chosen Transparency in the printer driver rather than Auto Select Use letter or A4 size transparencies only Transparencies must be able to withstand temperatures of 392 F 200 C for at least 0 1 se...

Страница 44: ...must both be dry Printing on Letterhead 1 Load letterhead stationary or other preprinted paper into Tray 1 printed side up A 2 Or load into Tray 2 or 3 printed side down B Adjust the Width Guide prop...

Страница 45: ...can be set separately Follow these directions for offsetting printable area margins 1 First you must go to the RCP Remote Control Panel A 2 Then select the Advanced tab B note If you do not have the R...

Страница 46: ...ot melt or vaporize when subjected to the printer s fusing temperature of 400 F for 0 1 seconds Inks used on preprinted media must be non flammable Paper and ink must both must be dry Follow these dir...

Страница 47: ...sic document printing How to save toner Manual duplex printing N up printing Booklet printing First page printing Fit to page printing Poster printing How to use watermarks How to use page overlays 8...

Страница 48: ...Name field A note If you do not see a Properties button click on the Setup Printer or Options button Then click Properties in the next screen 3 Click on the Properties button B 4 The Properties window...

Страница 49: ...er note Change all print settings that are available in the software application first Then change any remaining settings in the printer driver accessed from the Printers folder WINDOWS PRINTER PROPER...

Страница 50: ...the drop down menu under General You can also access these choices from the Print dialog box B 4 If you want to use the N up printing feature select Layout from the drop down menu Then select a numbe...

Страница 51: ...nter Window 1 From the Windows Start button select Settings then Printers B 2 The Printer window opens Double click Xpress T9412 Series 3 From the Document menu select Cancel Printing C In Windows NT...

Страница 52: ...binding orientation along the left edge of the paper as in a magazine B Choose Flip on Short Edge if you want the binding orientation along the top edge of the paper as in a calendar C 4 Select the Pr...

Страница 53: ...last page will be on top of the stack Do not rearrange the pages The printer knows the stacking order and will print the corresponding side for each page 10 Click OK on the screen to start printing t...

Страница 54: ...ages There will be a preview area on the tab to show the effect of the settings you select 1 Set up basic paper handling parameters such as paper orientation source and size from the Paper tab in the...

Страница 55: ...the pages into the printer If specified the driver will print an instruction sheet to help you reinsert the pages correctly When you pick one of the booklet sizes in your Windows program the driver wi...

Страница 56: ...aper in the input tray The printed pages will look similar to the drawing below D 9 Flip but do not rearrange the stack of printed pages Straighten the pages before loading them into the Multipurpose...

Страница 57: ...s B 5 Setup other parameters of the job such as orientation and then click OK SCALE PRINTING This feature allows you to scale your print job to any selected paper size regardless of the digital docume...

Страница 58: ...e Layout Options area 3 In the Poster Printing dialog box select your poster style and the desired overlap A 4 To determine the scaling factor B select 2X2 3X3 or 4X4 For example if you select 2X2 the...

Страница 59: ...u The selected watermark will show in the preview window A 2 Click OK and print your document note To stop printing a watermark choose None in the drop down menu 3 To create new watermark text enter i...

Страница 60: ...Select Print from the File menu Open the Properties window and click on the Overlays tab and click on Create Overlay 3 In the Create Overlay dialog box type a name of up to eight letters in the file...

Страница 61: ...d is available for printing Select the overlay from the Overlay List box F 6 If necessary click the Query Page Overlay G If this box is checked a message box will appear each time you submit a documen...

Страница 62: ...ly The default setting is 1200 dpi Fast Printing 3 In the Document Type area B you can further enhance your 1200 dpi printouts Select Photographic if your print job contains photo or bitmap images The...

Страница 63: ...ed cleaners on the printer exterior They may damage the plastic case Do not expose the Toner Cartridge to direct sunlight or bright room light Do not spill any liquid inside the printer or in the powe...

Страница 64: ...approximately 6 000 pages To order the high capacity Toner Cartridge contact your Tally printer dealer or call 800 338 3010 Follow these directions to replace the Toner Cartridge 1 Open the Top Cover...

Страница 65: ...ently wipe the internal toner cartridge area Reach underneath and wipe off the Laser Lens as well especially if vertical streaks have been appearing on your printouts C 4 Re insert the Toner Cartridge...

Страница 66: ...Unplug the Power Cord and any connecting cables from the printer B 3 If applicable remove the printer from the 550 sheet 2nd Cassette and place it on a sturdy surface or cart C Refer to page 62 and r...

Страница 67: ...T9412i Network Guide For information about ordering Xpress printer options see page 88 PRECAUTIONS Disconnecting the Power Cord To avoid the possibility of electrical shock disconnect all cables when...

Страница 68: ...work Remove the 550 sheet 2nd Cassette from its packaging and remove Tray 3 from the Feeder Unit B 3 Put the 550 sheet 2nd Cassette next to the printer and observe the location of the Feeder Unit s co...

Страница 69: ...ected F note Macintosh user s see page 44 7 Push down the metal plate in the bottom of Tray 3 G 8 If loading paper make sure the Tension Lever on the left front of the cassette tray is released into t...

Страница 70: ...ray 12 Load paper or envelopes into Tray 3 Do not exceed the paper limit mark on the inside of the tray M 13 Move Side Guide 2 to fit against the paper stack N 14 Reinsert the tray into the 550 sheet...

Страница 71: ...grade To access the Controller Board 1 Turn off the printer and unplug all cables from the printer 2 Remove the two screws from the Side Cover as shown A 3 Slide the cover slightly 3 4 inch towards th...

Страница 72: ...Board Cover and access the printer controller board as described on Page 65 2 Position the printer so you have access to the controller board 3 Figure A shows the Controller Board and the location of...

Страница 73: ...oard 3 Figure A shows the Controller Board and the location of the expansion slot used for printer memory 4 Align the SIMM over the lower slot so that the notch is at the bottom and insert at a 45 deg...

Страница 74: ...e bottom groove approximately 3 4 inch from the left side and slide into position Be sure the top part of the cover is secured by the tab A 2 Fasten the two screws on the back of the cover B 3 Plug in...

Страница 75: ...inking Add paper to the Multipurpose Tray Wait for the Manual Feed LED to light before feeding each subsequent sheet The connection cable between the computer and the printer is not connected properly...

Страница 76: ...ayout and remove any unnecessary graphics from the document if possible Install more memory See Page 66 The page orientation setting may be incorrect Change the page orientation in your application Th...

Страница 77: ...artridge Remove the Toner Cartridge and pull out the sealing tape Reinstall the Toner Cartridge and check the printer by printing a Configuration Sheet The file may have specified blank pages Check th...

Страница 78: ...mplex and the printer does not have enough memory to print the job Try to free some printer memory by removing any unnecessary fonts macros or any data currently in printer memory Add more printer mem...

Страница 79: ...ntains photos select Photographic in the Document Type area of the Print Quality tab Use only high quality paper or transparencies Solving Print Quality Problems Problem Solution Solid White If the wh...

Страница 80: ...out the contamination Problem Solution Smeared Image If the page is easily smeared Clean the inside of the printer Check the paper type and quality The toner may be unevenly distributed inside the To...

Страница 81: ...in the tray Problem Solution Damaged Print If the page is torn Check the paper type and quality Make sure you are using only new undamaged paper Check for contamination along the paper path Make sure...

Страница 82: ...oblem Solution Page Skew If the page prints at an unplanned angle Check the paper type and quality Make sure that the paper or other media is loaded correctly and the guides are not too tight or too l...

Страница 83: ...he Multipurpose Tray Tray 1 Do not load wrinkled creased damp or highly curled paper Do not mix paper types in any of the paper tray Use only recommended print media See Appendix A Printer Specificati...

Страница 84: ...of the printer Paper jams occur in the following three areas 1 The Input Area 2 The Engine Area 3 The Output Area note Frequent jams occurring in a specific area indicate that the area should be chec...

Страница 85: ...at the rest of the paper is stacked neatly in the tray and slide the tray back into the printer C 4 Open the Top Cover and then close it again to resume printing D 5 If the Paper and the Error lights...

Страница 86: ...small piece of paper gets lodged on the side turn the printer off and then on The rollers will turn slightly and this should release the paper 5 Reinstall the Toner Cartridge E note If theToner Cartri...

Страница 87: ...le on the right end of the exit roller and then pull the roller in the direction of the arrow D 5 Remove the jammed paper E 6 Replace the exit roller F Make sure the right end of the roller clicks in...

Страница 88: ...A 2 If you see the jammed paper gently remove it from the tray B 3 Slide Tray 2 partly back into the printer and pull Tray 3 out of the printer C 4 If you see the jammed paper in Tray 3 gently pull t...

Страница 89: ...Delete all temp files from the Temp sub directory You can determine the name of the directory by editing the AUTOEXEC BAT file and looking for the statement Set Temp The name after this statement is...

Страница 90: ...EPS file to the printer before printing Manually Selecting the PPD Problem Solution The PPD does not appear in the Chooser note If you manually select a PPD an icon might not appear next to the selec...

Страница 91: ...stScript driver click on PostScript and click on Advanced button The pure binary data option is not supported Choose another The job prints in Courier instead of the typeface you used The typeface is...

Страница 92: ...86 Chapter 9 Troubleshooting...

Страница 93: ...your questions Monday through Friday 7 00 A M to 4 30 P M Pacific Standard Time Please have the following printer information ready when you contact Tally Model number Serial number found under the pr...

Страница 94: ...order printing supplies contact your Xpress T9412 Series dealer You can also call 800 338 3010 to locate the Tally supplies dealer nearest you or purchase supplies directly from Tally The tables belo...

Страница 95: ...hereinafter TALLY warrants this Product to be free from defects in material and workmanship and agrees to repair or replace any part of the enclosed unit which proves defective under these terms and...

Страница 96: ...n contact Customer Service and Technical Support by dialing 866 359 2899 Warranty Limitations TALLY s sole liability for any defective product is limited to the repair or replacement of the product at...

Страница 97: ...models T9412n Model PostScript Level 3 standard T9412i Model PostScript Level 3 optional Automatic Jam Recovery Automatically reprints jammed pages when enabled Interface Ports IEEE 1284 compliant par...

Страница 98: ...0 pages at 5 coverage letter size Printable Area Paper Inside a 4 mm border around the edge of the paper Envelope Inside a 10 mm border around the edge of the envelope Noise Level Operating 48 dBA or...

Страница 99: ...ter 5 and Chapter 8 for instructions Designate Card Stock in the printer driver when printing envelopes made from paper heavier than 24 lb Adhesive Labels Only use adhesive labels that are recommended...

Страница 100: ...s of the paper Not all paper sizes listed are supported by all printer languages Table A 1 Multipurpose Tray Tray 1 Paper Type Size U S Letter 8 1 2 x 11 215 9 mm x 279 4 mm Executive 7 25 x 10 5 184...

Страница 101: ...176 mm x 250 mm JIS B5 7 17 x 10 12 182 mm x 257 mm Table A 3 Optional 550 sheet 2nd Cassette Tray 3 Paper Type Size U S Letter 8 1 2 x 11 215 9 mm x 279 4 mm U S Legal 8 5 x 14 215 9 mm x 355 6 mm E...

Страница 102: ...epends upon the thickness of the paper Table A 4 Envelopes to Use in the Multipurpose Tray Tray 1 and 550 sheet 2nd Cassette Tray 3 Only Envelope Weight Size COM 10 20 28 lb 4 1 8 x 9 1 2 104 8 mm x 2...

Страница 103: ...List The user can print the PS Font List to see the available PostScript fonts The PS Font List button is grayed out if the PS SIMM is not installed in the printer Item Description Paper Size The Pape...

Страница 104: ...the number of copies to be printed The maximum number of copies that can be printed is 999 The default number of copies is 1 Restore Defaults The Restore Defaults button replaces all selections in the...

Страница 105: ...to continue printing after a paper mismatch or interface timeout error occurs The Auto Continue values available are On and Off The default value is On Jam Recovery The Jam Recovery parameter enables...

Страница 106: ...nt is a monospaced fixed PCL font There is no selection possibility for bitmap fonts The values for Font Height range from 4 00 to 99 75 in units of 0 25 The default value is 12 00 Lines per Form The...

Страница 107: ...s user s guide may result in hazardous radiation exposure Ozone Emission The corona assemblies found in laser printers and photocopiers generate ozone gas O3 as a by product of the electrophotographic...

Страница 108: ...Consult the dealer or an experienced radio or TV technician for help Use a shielded and properly grounded I O cable to ensure compliance of this unit to the specified limits of the rules If your prin...

Страница 109: ...icon does not reflect status B The Status Monitor first comes up in minimized view To maximize the view left click on the Status Monitor icon found on the Windows task bar For options right click on t...

Страница 110: ...e Status Message Corrective Action Paper Size Error in Tray 2 may not appear on some models Refill Tray 2 550 sheet Cassette with the specified paper Paper Size Error in Tray 3 may not appear on some...

Страница 111: ...ower There is miscommunication between the computer and the printer Possible causes Printer is not powered on Incorrect cabling Printer s parallel cable does not support bi directional communication D...

Страница 112: ...106 Appendix D The Status Monitor...

Страница 113: ...o continue button 17 25 34 graphic properties 56 H hardware requirements 2 heavy paper 40 93 humidity 91 I IEEE 1284 bidirectional parallel cable 15 installer 19 installing software for Macintosh 22 s...

Страница 114: ...s 28 location 5 moving 60 operating specifications 91 paper limit 13 repair 89 safety 5 settings 17 software 42 software features 3 status 3 system requirements 2 unpacking 6 printer dimensions 91 pri...

Страница 115: ...Windows 2000 21 Windows 98 21 USB port monitor 16 V video clips 19 W warranty 89 watermark 3 44 53 weight 6 91 Windows basic document printing 42 printer properties 43 system requirements 2 Windows 2...

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