Spectra Logic Spectra nTier700, Руководство по установке

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Appendix A – Technical Support
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If the problem is still unresolved, contact SpectraGuard Technical Support (see
Contacting Spectra Logic on page 5).
Note:
The type of response you receive depends on your level of service
contract and the method you use to contact SpectraGuard
Technical Support. See
Service Options on page 91 for additional
information.
Opening a Support Ticket
You can open a ticket using telephone, e-mail, or the Spectra Logic Web site.
1.
Note the problem, including what happened just before the failure occurred.
2.
Gather the information you will need to provide to SpectraGuard Technical
Support. To simplify gathering the information, print this page and fill in the
following table.
3.
Contact SpectraGuard Technical Support (see Contacting Spectra Logic on page 5).
Spectra Logic customer number
Your Company name
Contact name
Phone number
Email address
nTier700 VTL serial number
Type of host system being used
Operating System
Version
Backup Software
Version