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Troubleshooting Hardware
Troubleshooting TS Whiteboard Hardware
Problem
Cause
Solution
Green LED off
No power
Plug in the whiteboard
power cord and check
your power outlet.
Green LED blinking
No communication with
the software
Make sure your computer
is on. Re-specify the port
for the whiteboard in
Webster (see “Establish-
ing Communication
between the Board and
Computer” on page 20).
Green LED blinking
rapidly
Power supply problem
Unplug the whiteboard
power cable and plug it
back in.
Green LED very bright
Whiteboard is being
touched
Make sure nothing is
touching or leaning
against the whiteboard.
Cannot establish
communication prop-
erly with the white-
board
COM port conflict
Confirm cable connec-
tions. Choose “Find
Whiteboard” in the Edit
menu to search for the
correct port. In Windows,
check the COM ports in
use by Webster for con-
flict with other device
software. If you are using
a serial to USB converter,
make sure you install and
activate the software that
comes with the converter.
Webster_draft2.book.mif Page 91 Friday, October 11, 2002 10:07 AM