•
Make sure that your Internet service provider (ISP) is not experiencing an Internet
outage.
WAN (Internet) LED remains off [AP mode]
If the AP is operating in AP mode and the WAN (Internet) LED remains off, the AP did
not get an Internet connection. Check the following:
•
Make sure that the Ethernet cable connection is secure at the yellow WAN port (
not
a LAN port) of the AP and at an Ethernet port on your broadband, cable, or DSL
device (a router), another network router, a switch or hub that is connected to the
router, or your Ethernet wall outlet. In AP mode, do not connect the cable directly
to a device that functions as a modem.
•
Make sure that power is turned on to the connected broadband, cable, or DSL device
or other network router and that the device is connected to the Internet.
When you connect the AP’s WAN port to your broadband, cable, or DSL device or
other network router, use a standard straight-through Ethernet cable or an Ethernet
crossover cable.
•
Make sure that you completed the initial log-in process. For more information, see
Connect the AP to a routing device and log in for the first time on page 26.
•
If the broadband, cable, or DSL device (a router) or other network router to which
the AP is connected does not function as a DHCP server (this is very unusual), make
sure that another DHCP server in the network is active. The AP functions as a DHCP
client and must receive an IP address from a network router or a DHCP server.
•
Make sure that your Internet service provider (ISP) is not experiencing an Internet
outage.
One or both WLAN LEDs are off
If the 2.4 GHz WLAN LED, the 5 GHz WLAN LED, or both WLAN LEDs remains off, check
to see if the radios on the AP are disabled (see Enable or disable a WiFi radio on page
61). By default, both radios are enabled and the WLAN LEDs light solid green without
clients, solid blue with clients, and blinking blue while processing client ttraffic.
Also, check to see if a WiFi schedule turned off one or off both radios (see Add a WiFi
schedule for a radio on page 131).
A LAN LED is off while a device is connected
If a LAN LED remains off while a powered-on device is connected, check these items:
•
Make sure that the Ethernet cable connectors are securely plugged in at the AP and
the network device.
User Manual
143
Diagnostics and
Troubleshooting
WiFi 6 AX1800/AX3200 Dual Band Wireless Access Points, WAX202 and WAX206
