Quick tips for troubleshooting
Many common problems can be resolved by following our tips for troubleshooting.
Restart your AP network if the AP is in router mode
If the AP is in router mode and you must restart your network, follow this sequence:
1. Disconnect the AP from your broadband, cable, or DSL device, or from your Ethernet
outlet.
2. If your device is a modem, turn off and unplug the modem.
3. Turn off the AP.
4. If your device is a modem, plug in the modem and turn it on. Wait two minutes.
5. Reconnect the AP to your broadband, cable, or DSL device, or to your Ethernet
outlet.
6. Turn on the AP and wait two minutes.
Restart your AP if it is operating in AP mode
If the AP is operating in AP mode and you must restart it, follow this sequence:
1. Turn off the AP.
2. Turn on the AP and wait two minutes.
Check the Ethernet cable connections
Make sure that the Ethernet cables are connected correctly and securely plugged in:
•
If the AP is operating in router mode (the default operation mode), make sure that
you connect the yellow WAN (Internet) port on the AP through an Ethernet cable to
a LAN port on your broadband, cable, or DSL device (a modem), or to your Ethernet
wall outlet.
•
If the AP is operating in AP mode, make sure that you connect the yellow WAN
(Internet) port on the AP through an Ethernet cable to a LAN port on your broadband,
cable, or DSL device (a router), to your wall Ethernet outlet, to another existing router
in your network, or to a switch or hub that is located between the AP and the router.
•
For any computer or device that you connect directly through an Ethernet cable to
the AP, make sure that you connect the Ethernet cable from the computer or device
to one of the LANs port on the AP.
User Manual
139
Diagnostics and
Troubleshooting
WiFi 6 AX1800/AX3200 Dual Band Wireless Access Points, WAX202 and WAX206
