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Chapter 9: Error Messages, Diagnostic Codes, and Service
Reports

Error and Progress Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Error Code to FRU Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Firmware/POST Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Memory PD Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Bus SRN to FRU Reference Table . . . . . . . . . . . . . . . . . . . . . . . . . 99
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

SP Checkpoints

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Firmware Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Location Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Physical Location Codes

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Location Code Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Description of the Service Request Number List . . . . . . . . . . . . . . . . . . . . 112

Service Request Number . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Source of SRN (SRN Src.)

. . . . . . . . . . . . . . . . . . . . . . . . . . 112

Failing Function Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Description and Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

How to Use the Service Request Number List

. . . . . . . . . . . . . . . . . . . . 113

Service Request Number List. . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Failing Function Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Description of the Failing Function Code Table . . . . . . . . . . . . . . . . . . . . 132
Failing Function Code Table . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Diagnostic Numbers and Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Operator Panel Display Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 135

Configuration Program Progress Indicators

. . . . . . . . . . . . . . . . . . . . 136

Diagnostic Load Progress Indicators . . . . . . . . . . . . . . . . . . . . . . . . . 138
Dump Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Other Three Digit Status Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
9 and 10 Character Progress Codes . . . . . . . . . . . . . . . . . . . . . . . . . 139
2105 Primary Power Supply Digital Status Display . . . . . . . . . . . . . . . . . . . . 140
2105 Exception Symptom Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Platform Exception Symptom Codes . . . . . . . . . . . . . . . . . . . . . . . . 141
Automatic Diagnostic Exception Symptom Codes . . . . . . . . . . . . . . . . . . . 141
Platform Microcode Detected Error Exception Symptom Codes . . . . . . . . . . . . . . 143
Common Platform Interconnect Exception Symptom Codes

. . . . . . . . . . . . . . . 143

SCSI Exception Symptom Codes . . . . . . . . . . . . . . . . . . . . . . . . . 147
NVS Exception Symptom Codes

. . . . . . . . . . . . . . . . . . . . . . . . . 152

Support Level Exception Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Notification Events Exception Symptom Codes . . . . . . . . . . . . . . . . . . . . 156
Fibre Channel Exception Symptom Codes . . . . . . . . . . . . . . . . . . . . . . 157
Data Path Exception Symptom Codes . . . . . . . . . . . . . . . . . . . . . . . 159
ESCON Exception Symptom Codes . . . . . . . . . . . . . . . . . . . . . . . . 161
Microcode Detected Error Exception Symptom Codes

. . . . . . . . . . . . . . . . . 163

SRN Exception Symptom Codes . . . . . . . . . . . . . . . . . . . . . . . . . 166
RPC Exception Symptom Codes . . . . . . . . . . . . . . . . . . . . . . . . . 166

Power Control Sequence (Not Error Conditions) . . . . . . . . . . . . . . . . . . . 166
Power Control Sequence Errors. . . . . . . . . . . . . . . . . . . . . . . . . 167
Cluster Bay Controller Hardware Error Conditions . . . . . . . . . . . . . . . . . . 168
Rack Power or Cooling Error Conditions

. . . . . . . . . . . . . . . . . . . . . 169

Microcode Logic errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
SSA Device Card Exception Symptom Code and Service Request Numbers . . . . . . . . . 170
SSA Device Card Exception Symptom Codes

. . . . . . . . . . . . . . . . . . . . 171

© Copyright IBM Corp. 1999, 2000

71

Содержание E10

Страница 1: ...Enterprise Storage Server Service Guide 2105 Models E10 E20 F10 F20 and Expansion Enclosure Volume 3 Chapters 7 8 9 10 11 and 12 SY27 7609 06...

Страница 2: ......

Страница 3: ...Enterprise Storage Server Service Guide 2105 Models E10 E20 F10 F20 and Expansion Enclosure Volume 3 Chapters 7 8 9 10 11 and 12 SY27 7609 06...

Страница 4: ...dress given below IBM welcomes your comments A form for readers comments may be supplied at the back of this publication or you may mail your comments to the following address International Business M...

Страница 5: ...a DDM Bay or SSA DASD Model 020 or 040 Drawer in a 2105 Rack 6 DDM Bay Component Physical Location Codes 12 DDM Bay Disk Drive Module Location Codes 12 Cluster Bay Location Codes 2105 Model E10 E20 1...

Страница 6: ...sion Enclosure 40 390 V Battery Set Locations 2105 Model Exx Fxx and Expansion Enclosure 41 Rack 2105 Model Exx Fxx and Expansion Enclosure Storage Cage Power Supply Location Codes 42 2105 Model Exx F...

Страница 7: ...Symptom Codes 141 Platform Exception Symptom Codes 141 Automatic Diagnostic Exception Symptom Codes 141 Platform Microcode Detected Error Exception Symptom Codes 143 Common Platform Interconnect Exce...

Страница 8: ...Machine Check 198 Internal Machine Check 198 Safety Label Check 198 Safety Engineering Changes 208 Appendix A Service Processor Operation Connection 209 Service Processor Operations 211 Service Proce...

Страница 9: ...08790n 23 26 2105 Model F10 F20 Cluster Bay Locations S008781n 23 27 2105 Model F10 F20 Cluster Bay Locations S008782n 24 28 2105 Model F10 F20 Cluster Bay Locations S008782n 25 29 2105 Model F10 F20...

Страница 10: ...008382p 191 74 2105 Model Exx Fxx Trained Service Personnel Only Labels S009046 192 75 2105 Model Exx Fxx Cluster Fan Warning Labels S009038 193 76 2105 Model Exx Fxx Primary Power Supply Safety Label...

Страница 11: ...es that can result in death or severe personal injury Caution notices warn you of conditions or procedures that can cause personal injury that is neither lethal nor extremely hazardous Attention notic...

Страница 12: ...lies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe A est conform la norme NMB 003 du Canada European Community Compliance Statement...

Страница 13: ...cherzustellen sind die Geraete wie in den Handbuechern angegeben zu installieren und zu betreiben Japanese Voluntary Control Council for Interference VCCI Class A Statement Korean Government Ministry...

Страница 14: ...unOS and Solaris are trademarks of Sun Microsystems Inc Windows Windows NT and Alpha Windows NT are trademarks of Microsoft Corporation UNIX is a registered trademark in the United States and other co...

Страница 15: ...on ESS Product Library The ESS is an IBM Enterprise architecture based product See the following publications for more information on the ESS v Enterprise Storage Server Service Guide 2105 Models E10...

Страница 16: ...Documents CD ROM SK2T 8770 Related Publications The following publications provide information on software products that the IBM Enterprise Storage Server supports v IBM Subsystem Device Driver book S...

Страница 17: ...n Codes E10 E20 19 Cluster Bay NVS Cache Module Location Codes E10 E20 19 Cluster Bay I O Attachment Card Location Codes E10 E20 20 Cluster Bay Cable Location Codes E10 E20 20 Cluster Bay Location Cod...

Страница 18: ...Codes The 2105 Model Exx Fxx and Expansion Enclosure storage facility uses Physical Location Codes or AIX Location Codes to provide mapping of the failing field replaceable units The location codes ar...

Страница 19: ...ify the adapter s connector that a resource is attached to GH is used to identify a port device or FRU For example v For async devices GH defines the port on the fanout box The values are 00 to 15 v F...

Страница 20: ...F Any PCI card in slot 5 30 60 to 30 67 Any PCI card in slot 6 30 68 to 30 6F Any PCI card in slot 7 30 70 to 30 77 Any PCI card in slot 8 30 78 to 30 7F Any PCI card in slot 9 v Integrated ISA adapte...

Страница 21: ...ated SCSI controller which drives connector Z1 while location codes of P2 Z1 point to the actual SCSI bus and devices Each location identifier consists of one alpha prefix character that identifies a...

Страница 22: ...ASD Model 020 or 040 Drawer in a 2105 Rack Use the following procedure to locate a DDM bay or SSA DASD Model 020 or 040 drawer in a 2105 Model Exx Fxx 2105 Expansion Enclosure or 2105 Model 100 rack N...

Страница 23: ...Subsystem front View Rack 1 R1 Rack 2 R2 2105 Model EXX FXX 2105 Expansion Enclosure Figure 1 2105 Model Exx Fxx and Expansion Enclosure Rack Locations in a Subsystem S007745n 2105 Subsystem front Vi...

Страница 24: ...Installed Rx Ux Wxx 7133 Drawers Installed Rx Yxx DDM bay or SSA DASD Model 020 and 040 Location Diagram R1 Exx Fxx Yes all Go to Figure 3 on page 9 R2 Expansion Enclosure Yes all Go to Figure 4 on pa...

Страница 25: ...1 R1 U2 W1 R1 U2 W5 R1 U1 W5 R1 U1 W2 R1 U2 W2 R1 U2 W6 R1 U1 W6 R1 U1 W3 R1 U2 W3 R1 U2 W7 R1 U1 W7 R1 U1 W4 R1 U2 W4 R1 U2 W8 R1 U1 W8 Storage Cage 1 U1 Storage Cage 2 U2 Storage Cage 2 U2 Storage C...

Страница 26: ...R2 U2 W6 R2 U1 W6 R2 U1 W3 R2 U2 W3 R2 U2 W7 R2 U1 W7 R2 U1 W4 R2 U2 W4 R2 U2 W8 R2 U1 W8 Storage Cage 1 U1 Storage Cage 3 U3 Storage Cage 4 U4 Storage Cage 3 U3 Storage Cage 4 U4 Storage Cage 2 U2 St...

Страница 27: ...or 040 drawers mounted in a 2105 Model 100 Front View Rear View Rx Y2 Rx Y1 Rx Y0 Rx Y6 Rx Y5 Rx Y4 Rx Y3 2105 Model 100 R2 or R3 Rx Y6 Rx Y2 Rx Y1 Rx Y0 Rx Y5 Rx Y4 Rx Y3 Figure 5 R2 and R3 Location...

Страница 28: ...card upper right upper Rx Ux Wx C2 4 v Passthrough card upper right lower Rx Ux Wx C4 5 v Frame DDM bay Rx Ux Wx P1 6 DDM Bay Disk Drive Module Location Codes To locate a DDM bay in a 2105 see Locati...

Страница 29: ...ator panel R1 T1 L1 1 v Cluster Bay 2 operator panel R1 T2 L1 2 Cluster Bay Drives Location Codes E10 E20 v Diskette drive R1 Tx P2 D1 1 v CD ROM drive R1 Tx P2 Z1 A3 2 v SCSI hard drive R1 Tx P2 Z1 A...

Страница 30: ...er planar R1 Tx P3 3 Cluster Bay I O Planar Battery Location Codes E10 E20 v I O planar battery R1 Tx P2 V2 1 Front 1 2 3 CD ROM Drive SCSI Hard Drive Diskette Drive Figure 9 Cluster Bay Drive Locatio...

Страница 31: ...Location Codes E10 E20 v 332 MHz CPU card 1 R1 Tx P1 C1 1 v 332 MHz CPU card 2 R1 Tx P1 C2 2 Figure 11 Cluster Bay I O Planar Battery Locations S008194n Front View CLUSTER 1 CLUSTER 2 Figure 12 Clust...

Страница 32: ...View CLUSTER 1 CLUSTER 2 332mhz CPU Cards R1 Tx P1 C2 R1 Tx P1 C1 Figure 13 Cluster Bay 332 MHz CPU Card Locations S008587n Front View CLUSTER 1 CLUSTER 2 Memory Cards R1 Tx P1 M1 R1 Tx P1 M2 Cluster...

Страница 33: ...ule 7 R1 Tx P1 Mx 7 7 v memory module 8 R1 Tx P1 Mx 8 8 v memory module 9 R1 Tx P1 Mx 9 9 v memory module 10 R1 Tx P1 Mx 10 10 v memory module 11 R1 Tx P1 Mx 11 11 v memory module 12 R1 Tx P1 Mx 12 12...

Страница 34: ...ule Location Codes E10 E20 v SSA device card DRAM module R1 Tx P2 Kx M1 1 Figure 16 Cluster Bay Memory Card Memory Module Locations S008208l B2 B1 A2 A1 SSA Device Card Connectors SSA Device Cards R1...

Страница 35: ...S cache module 1 R1 Tx P2 Ly M1 1 v NVS cache module 2 R1 Tx P2 Ly M2 2 v NVS cache module 3 R1 Tx P2 Ly M3 3 1 FRONT Figure 18 Cluster Bay SSA Device Card DRAM Module Locations S008590l Front View CL...

Страница 36: ...x P2 S2 1 Serial Interface Cable S1 R1 Tx P2 S3 1 Power Planar Cable IB11 R1 Tx P3 IB11 1 Power Planar Cable IB12 R1 Tx P3 IB12 1 Power Planar Cable IB15 R1 Tx P3 IB15 1 Service Processor Card Cable R...

Страница 37: ...see Cables Cluster Bay in chapter 4 of the Enterprise Storage Server Service Guide Volume 2 Cluster Bay Location Codes 2105 Model F10 F20 Location information for 2105 Model F10 F20 cluster bays foll...

Страница 38: ...ay Power planar R1 Tx P3 3 v Communications cables 4 v SSA device card and I O attachment card cables 5 Front 1 2 3 CD ROM Drive SCSI Hard Drive Diskette Drive Figure 23 Cluster Bay Drive Locations S0...

Страница 39: ...Tx P1 C1 1 v 255 MHz CPU card 2 R1 Tx P1 C2 2 Front View CLUSTER 1 CLUSTER 2 Cluster 1 2 Top View Front Figure 25 I O Planar Battery Removal S008790n Front View CLUSTER 1 CLUSTER 2 Front 225mhz CPU C...

Страница 40: ...Mx 6 6 v memory module 7 R1 Tx P1 Mx 7 7 v memory module 8 R1 Tx P1 Mx 8 8 v memory module 9 R1 Tx P1 Mx 9 9 v memory module 10 R1 Tx P1 Mx 10 10 v memory module 11 R1 Tx P1 Mx 11 11 v memory module...

Страница 41: ...SSA device card R1 Tx P2 K4 4 Front View CLUSTER 1 CLUSTER 2 Memory Cards R1 Tx P1 M1 R1 Tx P1 M2 Cluster 1 2 Top View Front Figure 28 2105 Model F10 F20 Cluster Bay Locations S008782n Figure 29 2105...

Страница 42: ...ory card 2 R1 Tx P2 I7 2 v NVS top card crossover R1 Tx P2 I6 to I7 3 B2 B1 A2 A1 SSA Device Card Connectors SSA Device Cards R1 Tx P2 K1 yy R1 Tx P2 K2 yy R1 Tx P2 K3 yy R1 Tx P2 K4 yy Front View Clu...

Страница 43: ...0 F20 v I O attachment card R1 Tx P2 I5 1 v I O attachment card R1 Tx P2 I8 2 Front View CLUSTER 1 CLUSTER 2 NVS Memory Cards R1 Tx P2 I6 R1 Tx P2 I7 Cluster 1 2 Top View Front Top Card Crossover R1 T...

Страница 44: ...y fan R1 T2 F5 Front View CLUSTER 1 CLUSTER 2 I O Attachment Cards R1 Tx P2 I5 R1 Tx P2 I8 Front Figure 34 2105 Model F10 F20 Cluster Bay Locations S008780n Front View Cluster 2 R1 T2 Cluster 1 R1 T1...

Страница 45: ...Cable R1 Tx P3 IB17 1 Cluster Drive Power Cable R1 Tx P3 IB18 1 NVS Crossover to I O Attachment Card Cable R1 Tx P2 I5 to I6 Use the cluster cable removal and replacement procedure to locate any of th...

Страница 46: ...V1 12 Bypass card upper left Rx Yxx C1 13 Bypass card lower left Rx Yxx C5 14 Back power card right Rx Yxx C6 15 Power distribution tray right Rx Yxx V9 16 Power distribution tray left Rx Yxx V10 SSA...

Страница 47: ...center Rx Yxx F2 13 Fan assembly left Rx Tx F1 14 Operator panel assembly The drawer operator panel on 7133 Model 040 drawer is not used during drawer isolation procedures Rx Tx L1 7133 Drawer Disk Dr...

Страница 48: ...DDM 9 R2 Yxx D09 v 10 DDM 10 R2 Yxx D10 v 11 DDM 11 R2 Yxx D11 v 12 DDM 12 R2 Yxx D12 v 13 DDM 13 R2 Yxx D13 v 14 DDM 14 R2 Yxx D14 v 15 DDM 15 R2 Yxx D15 v 16 DDM 16 R2 Yxx D16 Figure 39 Disk Drive...

Страница 49: ...Card Connectors SSA Device Cards R1 Tx P2 K1 yy R1 Tx P2 K2 yy R1 Tx P2 K3 yy R1 Tx P2 K9 yy Model E10 E20 only Front View Cluster 1 2 Model Exx Fxx R1 Tx P2 K4 yy Model F10 F20 only Figure 40 Cluster...

Страница 50: ...x Front View Host Bays R1 B1 R1 B2 R1 B3 R1 B4 Card 1 R1 Bx H1 Card 2 R1 Bx H2 Card 3 R1 Bx H3 Card 4 R1 Bx H4 Card 1 R1 Bx H1 Card 2 R1 Bx H2 Card 3 R1 Bx H3 Card 4 R1 Bx H4 ESCON Host Cards Ultra SC...

Страница 51: ...onnector Locations The DDM bay SSA connector location codes are in the format Rx Ux Wxx Jxx where v Rx is the rack 1 or 2 v Ux is the storage cage 1 2 3 or 4 v Wxx is the DDM bay 1 2 3 4 5 6 7 or 8 v...

Страница 52: ...adjacent DDM bays do not have colored tape All of these connectors on an SSA loop should have the same color of tape See Table 2 on page 37 for the color of these SSA loop connectors All of these conn...

Страница 53: ...lored tape should be added to each cable Go to the correct cluster bay model table v 2105 Model E10 E20 Table 3 v 2105 Model F10 F20 Table 4 on page 38 Table 3 CPI Cable Locations and Color Marking 21...

Страница 54: ...2 B local Yellow R1 T1 P2 I5 JA 1 Cluster Bay 1 slot 5 A remote Host Bay 3 A remote Gray R1 T1 P2 I8 JA 1 Cluster Bay 1 slot 8 A remote Host Bay 4 A remote Violet R1 T2 P2 I5 JB 1 Cluster Bay 2 slot...

Страница 55: ...1 B1 Bay 2 B2 Orange Green Brown Yellow Bay 3 B3 Bay 4 B4 Gray Red Violet Blue Cluster 1 R1 T1 Gray Violet Green Yellow Cluster 2 R1 T2 Orange Brown Red Blue 210E Model E10 E20 Clusters Cluster 1 R1...

Страница 56: ...F1 5 Primary Power Supply 1 Fan 2 R2 V1 F2 6 Primary Power Supply 2 Fan 1 R2 V2 F1 7 Primary Power Supply 2 Fan 2 R2 V2 F2 8 Rear View Rear View R1 1 2 PPS 1 PPS 2 PPS 1 4 PPS 2 3 R2 Figure 46 2105 M...

Страница 57: ...2 v 2105 Expansion Enclosure 390 V Battery 1 R2 V3 3 390 V Battery 2 R2 V4 4 Front View Front View J8 J9 PPS 1 2 Front View 8 7 6 5 4 3 2 1 R1 R2 Figure 48 Primary Power Supply Fan Locations S008669p...

Страница 58: ...pply 2 R1 Q1 V2 2 Storage cage 1 and 2 power supply 3 R1 Q1 V3 3 Storage cage 1 and 2 power supply 4 R1 Q1 V4 4 Storage cage 1 and 2 power supply 5 R1 Q1 V5 5 Storage cage 1 and 2 power supply 6 R1 Q1...

Страница 59: ...nd 4 Storage cage 3 and 4 power supply 1 R2 Q2 V1 16 Storage cage 3 and 4 power supply 2 R2 Q2 V2 17 Storage cage 3 and 4 power supply 3 R2 Q2 V3 18 Storage cage 3 and 4 power supply 4 R2 Q2 V4 19 Sto...

Страница 60: ...rear R1 R2 U1 F5 5 Storage cage 1 fan 6 rear R1 R2 U1 F6 6 Storage cage 2 U2 Storage cage 2 fan 1 front R1 R2 U2 F1 7 Storage cage 2 fan 2 front R1 R2 U2 F2 8 Storage cage 2 fan 3 front R1 R2 U2 F3 9...

Страница 61: ...an 1 R2 Q1 F1 3 Storage cage 1 fan 2 R2 Q1 F2 4 Storage cage 2 fan 1 R2 Q2 F1 5 Storage cage 2 fan 2 R2 Q2 F2 6 Front View R1 Front View R2 F1 F4 F2 F5 F3 F6 F1 F4 F2 F5 F3 F6 Top View Front Storage C...

Страница 62: ...age fan power sense card 1 R2 Q1 C1 2 Storage cage fan power sense card 1 R2 Q2 C1 3 Front View Front View R1 R2 Figure 53 Storage Cage Fan Center Locations S007669m Rear View Rear View Storage Cage F...

Страница 63: ...s cage 1 Electronics cage 1 fan 1 R1 T1 F1 1 Electronics cage 1 fan 2 R1 T1 F2 2 Electronics cage 1 fan 3 R1 T1 F3 3 Electronics cage 1 fan 4 R1 T1 F4 4 Electronics cage 2 Electronics cage 2 fan 1 R1...

Страница 64: ...ly 2 R1 T1 V2 2 Electronics cage 1 power supply 3 R1 T1 V3 3 Electronics cage 2 Electronics cage 2 power supply 1 R1 T2 V1 4 Electronics cage 2 power supply 2 R1 T2 V2 5 Electronics cage 2 power suppl...

Страница 65: ...5 2 Electronics cage power planar lower left R1 T1 P6 3 Electronics cage 2 rear left Electronics cage power planar Top R1 T2 P4 4 Electronics cage power planar lower right R1 T2 P5 5 Electronics cage...

Страница 66: ...d Location Codes v 2105 Model E10 E20 Rack power control card 1 sense card R1 G1 1 Rack power control card 2 sense card R1 G2 2 Rear View R1 Figure 58 Electronics Cage Power Planar Locations S007672m...

Страница 67: ...POWER POWER SELECT SEE SERVICE MANUAL FOR USE OF SWITCHES J7 J2 J6 J1 J4 J5 J3 REMOTE LOCAL J1 J4 J5 J3 J7 J2 J6 SEE SERVICE MANUAL FOR USE OF SWITCHES Figure 61 Rack Power Control RPC Card Connector...

Страница 68: ...52 VOLUME 3 ESS Service Guide...

Страница 69: ...s the general information on the service terminal hardware and its operation Service Terminal Overview The service terminal provides the human interface necessary to service the 2105 subsystem The ser...

Страница 70: ...d pull the table out until it stops 3 Place the notebook PC service terminal on the pullout service terminal table and connect the AC adapter cable and the service terminal interface cable to the serv...

Страница 71: ...ial Setup of NetTerm for Windows on page 56 10 Select the following service terminal option and go to the indicated page and step v Normal Service Activities Service Login Operation Connection with Cl...

Страница 72: ...dow select File and then Phone Directory 4 From the Phone Directory window select Modem Test 5 From the Phone Directory window enter the following v Name IBM 2105 VSS ESS Direct Connect IBM3151 emulat...

Страница 73: ...for service and to verify that the service terminal has been initialized to service the 2105 2 Set the terminal emulator to the Direct Connect mode v OS 2 Operating System a At the EBTERM window sele...

Страница 74: ...creen will display ENTER PASSWORD DISPLAYED ON 2105 CLUSTER OP PANEL service s Password The 2105 Cluster Op panel will display the following LOGIN PASSWORD xyxyxy Enter the password displayed on the 2...

Страница 75: ...Login Main Service Menu and the options that are available with each of them These are the AIX SMIT Service Screens that are available when the cluster IML is successful and AIX is up Note An operatin...

Страница 76: ...nu External Connections Menu SSA Devices Temperature Test SSA Devices Certify Menu SSA Loops Menu Rack Power Control RPC Cards CD ROM Drive Diskette Drive Send Test Notification Menu Show Problem Log...

Страница 77: ...Service Menu Repair_Menu Repair Menu Show Repair Problems Needing Repair Replace a FRU Alternate Cluster Repair Menu Close a Previously Repaired Problem End of Call Status v Show Repair Problems Needi...

Страница 78: ...ext describe the installation functions available with the service terminal Main Service Menu Repair Menu Install Remove_Menu Install Remove Menu Enterprise Storage Server Menu Host Card Menu SSA Devi...

Страница 79: ...ion_Options_Menu Configuration Options Menu Configure Communications Resources Menu Change Show Date Time and Time Zone ESS Batch Configuration Tool Menu Show Storage Facility Resources Menu Import Ex...

Страница 80: ...primary server as active server v Reset to Backup Restart Copy Services with backup server as active server v Disable Disable Copy Services v Remove Server Definitions Copy Services Client Menu v Vie...

Страница 81: ...evels v Copy a LIC Image to LIC Library This option displays the instructions used to copy the LIC into the Next Level directory of both clusters prior to LIC activation v Multiple LIC Activation This...

Страница 82: ...l interface cable to the S2 connector on the front of cluster bay 1 2 Log the service terminal into cluster 1 From the service terminal Main Service Menu select Licensed Internal Code Maintenance Menu...

Страница 83: ...mperature of the SSA devices v SSA Devices Certify Menu This option allows you to select an SSA disk drive module DDM by its name pdisk or by its location drawer and DDM v SSA Loops Menu This option a...

Страница 84: ...tatesave Parameters Suspend Statesave Parameters Force a Statesave AIX System Trace Menu Change Show Memory Address Location Discard Show Statesave Dump Files Off load Statesave Trace Dump Files to Di...

Страница 85: ...DMs on an SSA Loop List Installed SSA Device Drawer Cables List Installed Racks v Make Customization Diskette Prompts the user through the process of making a customization diskette Customization disk...

Страница 86: ...t Using the Service Terminal Occasionally the you may need to replace a FRU that is not failing and has not generated a problem The following menus and text describe the service terminal functions ava...

Страница 87: ...Status Codes 139 9 and 10 Character Progress Codes 139 2105 Primary Power Supply Digital Status Display 140 2105 Exception Symptom Codes 141 Platform Exception Symptom Codes 141 Automatic Diagnostic E...

Страница 88: ...r on 0000 or 00Cx Dump Status Codes on page 139 On cluster bay operator panel anytime XXX Other Three Digit Status Codes on page 139 On cluster bay operator panel anytime Init CPIx SDxxxxxx SL111 xxx...

Страница 89: ...e See the E174 action in Firmware Checkpoints on page 105 Use the SMS Menu options to ensure the default boot list is active which will attempt to boot from the SCSI hard drive before the network conn...

Страница 90: ...Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 20E0000B EEPROM write problem Refer to actions for 20E00005 20E0000C EEPROM read problem Replace I O Planar Note Go to...

Страница 91: ...ystem Management Service Operation Connection on page 233 20EE000B The system was not able to find the operating system on the cluster bay SCSI Hard Drive Go to MAP 4020 SCSI Hard Drive Build in chapt...

Страница 92: ...Connect the service terminal to the working cluster bay and use the Alternate Cluster Repair Menu options to quiesce power off power on and resume the failing cluster bay 2 Replace I O Planar Note Go...

Страница 93: ...error code 25A80xxx 25A80011 Data corruption detected all of NVRAM initialized Refer to the actions in error code 25A80xxx 25A80012 Data corruption detected some data partitions may have been preserv...

Страница 94: ...s Note Go to MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 25Cyyxxx Memory Card problems See Memory PD Bits on page 98 for definition of yy...

Страница 95: ...rprise Storage Server Service Guide Volume 1 25Cyy006 Memory module failed inter extent test 1 Replace system planar 2 Remove the CPU card in P1 C2 farthest away from the memory cards If the problem i...

Страница 96: ...the error is persistent replace the I O planar battery 3 If the error is persistent after I O planar battery replacement replace the I O Planar Note Go to MAP 4700 Cluster Bay FRU Replacement in chap...

Страница 97: ...ver Service Guide Volume 1 Where xxx indicates the processor type as follows 211 Vital Product Data corrupted Call the next level of support 261 166 MHz 2 way CPU card 461 332 MHz 2 way CPU card 868 2...

Страница 98: ...Go to MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 2BA00019 IRQ13 test failure 1 Replace the I O Planar 2 Replace the Service Processor Car...

Страница 99: ...s If the problem is resolved replace the removed CPU card If not continue 2 Exchange the CPU card in P1 C1 closest to the memory cards with the CPU card removed in step one If the problem is resolved...

Страница 100: ...nnect the service terminal to the working cluster bay and use the Alternate Cluster Repair Menu options to quiesce power off power on and resume the failing cluster bay 2 Retry operation If problem pe...

Страница 101: ...Enterprise Storage Server Service Guide Volume 1 2BA00311 Service Processor reports I O Over Temperature Alert 1 Check for air flow obstructions for the cluster bay 2 Replace I O Planar Note Go to MAP...

Страница 102: ...ction under error code 2BA00314 2BA00322 Service Processor reports 12V Over Voltage Alert Refer to the Action under error code 2BA00314 2BA00323 Service Processor reports 12V Under Voltage Alert Refer...

Страница 103: ...e Slow Shutdown request 1 Check for air flow obstructions for the cluster bay 2 Check electronics cage fans for obstructions that prevent them from normal operation 3 Use the service terminal to show...

Страница 104: ...d power problems Use the Show Repair Problems Needing Repair option 1 Check electronics cage fans for obstructions that prevent them from normal operation 2 Replace I O Planar Note Go to MAP 4700 Clus...

Страница 105: ...t the service terminal to the working cluster bay and use the Repair Menu Show Repair Problems Needing Repair option 3 Replace I O Planar 4 A card plugged into the I O Planar that is drawing too much...

Страница 106: ...card in the C2 slot farthest from the memory cards See if the problem is resolved If problem is resolved replace the failing CPU card If not continue 4 Exchange the CPU in the C1 slot closest to the m...

Страница 107: ...in error code 40111072 40111101 Power good signal low on either CPU Card 1 or CPU Card 2 If the cluster bay is active use the service terminal to display problems needing repair and then replace the...

Страница 108: ...controller This code should not occur in a 2105 Model Exx Fxx This error should only occur when the I O planar is installed in an RS 6000 Model H70 Refer to the actions in error code 2BA00300 Note Thi...

Страница 109: ...3 of the Enterprise Storage Server Service Guide Volume 1 40B00103 Surveillance time out on CPU 4 Refer to the actions in error code 40B00102 40D00003 An unknown slow shutdown commanded 1 Critical co...

Страница 110: ...ter Operator Panel v I O planar v Service Processor Card model E10 E20 only the model F10 F20 service processor is on the I O planar v System planar v CPU cards v Memory cards and DIMMs model F10 F20...

Страница 111: ...r Note Go to MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 4B2xxx41 ABIST fail 1 CPU card in slot C1 closest to the memory cards 2 I O plana...

Страница 112: ...rise Storage Server Service Guide Volume 1 4B200056 No CPU card in first slot See error code 4B200055 action 4B200057 The CPU cards are not compatible with each other Verify the CPU card part number N...

Страница 113: ...E10 E20 only 2 Replace I O Planar E10 E20 and F10 F20 The F10 F20 I O planar includes the service processor Note Go to MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Serv...

Страница 114: ...ervice Processor Card E10 E20 only or Replace I O Planar F10 F20 The F10 F20 I O planar includes the service processor 4BA10005 I C Path Fail 1 I O Planar See notes on 72 2 Remove the CPU card in P1 C...

Страница 115: ...nly SRN Bus Identification Possible Failing Device and AIX Location Code Associated FRU 9CC 100 PCI Bus 00 Internal SCSI port 1 10 60 I O Planar See notes on 72 Internal Ethernet port 10 80 I O Planar...

Страница 116: ...I 01 01 or 01 02 I O Planar Device installed in I O Slot 9I 01 01 or 01 02 I O Planar Checkpoints Checkpoints are intended to let users and service support representative know what the server is doing...

Страница 117: ...nar F10 F20 only see notes on 72 E01F Bad self test cannot continue Call next level of support E020 Configuring CMOS 1 I O Planar See notes on 72 2 Service Processor E10 E20 only E021 Configuring NVRA...

Страница 118: ...Reading I O planar VPD I O Planar E055 Reading power supply VPD False error for the 2105 I O Planar E060 Preparing to auto power on AC restored 1 Service Processor E10 E20 only 2 I O Planar See notes...

Страница 119: ...ase 1 Service Processor E10 E20 only 2 CPU Card 3 I O Planar See notes on 72 E0B0 Starting CPU BIST 1 CPU Card 2 I O Planar See notes on 72 3 Service Processor E10 E20 only E0C0 Starting X5 BIST 1 CPU...

Страница 120: ...ble Failing FRU with Checkpoint E600 E602 SSA PCI adapter open firmware has started See Action Possible Failing FRU with Checkpoint E600 E603 SSA PCI adapter BIST has completed with an error See Actio...

Страница 121: ...See note 1 on page 100 E102 Firmware restart See note 1 on page 100 E103 Set memory refresh composite img See note 1 on page 100 E104 Set memory refresh recovery block See note 1 on page 100 E105 Tran...

Страница 122: ...memory bank See note 1 on page 100 E125 Clear PCI devices command reg go forth See note 1 on page 100 E126 Check valid image start See note 1 on page 100 E127 Check valid image successful See note 1...

Страница 123: ...g in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 E153 End adapter FCODE probe evaluation See note 1 on page 100 E154 Create PCI bridge node See note 1 on page 100 E155 Probe PCI...

Страница 124: ...00 E17B Processor frequency measurement 1 I O Planar Battery 2 I O Planar E180 SP Command setup See note 1 on page 100 E183 SP Post See note 1 on page 100 E190 Create ISA node See note 1 on page 100 E...

Страница 125: ...72 See note 1 on page 100 E1DE Alternating pattern of E1DE and E1AD is used to indicate a Default Catch condition before the firmware checkpoint word is available 1 I O Planar See notes on 72 See not...

Страница 126: ...at which the error occurred If the Exxx is not listed in this table go to MAP 4540 Cluster Minimum Configuration in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 E201 Setup PHB BAR...

Страница 127: ...e system and SP firmware levels are at the current release levels update as necessary 3 Memory card See notes on 72 and on 1 on page 100 E442 Validate NVRAM partitions 1 Call the next level of support...

Страница 128: ...on type and a decimal integer number typically one or two digits that identifies a specific instance of this location type Certain location types may also support secondary sub locations which are ind...

Страница 129: ...e service request number list is in numerical sequence by the SRN 1 Find your SRN in the table 2 Record the failing function codes in the order listed 3 See the Failing Function Codes on page 131 to c...

Страница 130: ...ning the diagnostics from the SCSI Hard Drive try running the diagnostics from a CD ROM If the diagnostics run correctly from CD ROM the problem may be damaged data on the disk Go to MAP 4020 SCSI Har...

Страница 131: ...figure an asynchronous adapter 101 80C A 7C1 Description A potential problem with an SSA device exists Use the service terminal Repair Menu Show Repair Problem Needing Repair option for any related pr...

Страница 132: ...procedure 111 259 B Description Cannot display readable information on the terminal Action Use MAP 4020 SCSI Hard Drive Build in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 111...

Страница 133: ...n Failed memory module Action The most probable failure is the memory module paired with the memory module identified by the location code 651 608 G D01 Description Bad L2 Cache 651 609 G D01 Descript...

Страница 134: ...bus 651 713 G 214 2C4 Description Transfer error on Processor bus 651 714 G 214 210 2C4 Description Transfer error on Processor bus 651 715 G 214 210 2C4 Description Transfer error on Processor bus 6...

Страница 135: ...ocation If there is no location code check all the power distribution cable connections starting at the processor drawer then through each I O drawer 651 760 G Description Service Processor caused a r...

Страница 136: ...odules and determine if they are supported types If the modules are supported then replace the appropriate memory module s 652 610 G 210 Description A non critical error has been detected and correcte...

Страница 137: ...card external SCSI bus failure Probable cause is the SCSI cable terminator or host system The ultra SCSI host card could be failing 670 700 G 670 Description Problem log analysis indicates a possible...

Страница 138: ...port interface failed not used 7C1 108 D 7C1 Description Loop back failed 7C1 109 D 7C1 Description CODEC ID invalid 7C1 117 D D97 Description Internal speaker support failed not used 802 78C C Descri...

Страница 139: ...xxx SRN is listed in this section use the procedure for that SRN instead of this one Action Call next level of support 805 600 G Description Problem log analysis indicates a machine check due to unco...

Страница 140: ...prise Storage Server Service Guide Volume 1 805 619 G 221 Description Problem log analysis indicates a machine check due to an unidentified source on the I O subsystem 805 621 G 292 Description Proble...

Страница 141: ...e CPU and Planar If reasons 1 and 2 can be ruled out then replace the listed FRUs 806 619 G 221 Description Problem log analysis indicates a machine check due to an unidentified source on the I O subs...

Страница 142: ...failed Note Ensure that the wrap plug was not attached when the test was run If the wrap plug was attached remove it and rerun the test 824 333 D 824 Description The internal wrap test failed 824 441...

Страница 143: ...error 826 482 D D56 Description The data wrap communication test failed 826 483 D D56 Description The modem control line test failed 826 581 D 826 D56 Description Could not do the test because the dev...

Страница 144: ...201 D 827 Description The extend control register of the parallel port failed a read write test 827 202 D 827 Description Input output to the FIFO without interrupts failed 827 203 D 827 Description I...

Страница 145: ...munications test failed 831 283 D 831 259 Description The modem control line test failed 831 321 D 831 Description Cannot run the test because the device driver detected a hardware error 831 322 D 831...

Страница 146: ...887 101 D 887 Description POS register test failed 887 102 D 887 Description I O register test failed 887 103 D 887 Description Local RAM test failed 887 104 D 887 Description Vital Product Data VPD...

Страница 147: ...887 Description Rerun diagnostics in advanced mode for accurate problem determination 935 101 to 935 102 D 935 828 Description The diskette drive select or deselect test failed 935 103 to 935 107 D 93...

Страница 148: ...ervice Guide Volume 1 151 I O Planar Battery Note MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 152 Electronics cage power system problem de...

Страница 149: ...chapter 3 of the Enterprise Storage Server Service Guide Volume 1 296 PCI Device or Adapter Problem The FRU can only be identified by it s location code reported by diagnostics that gave this SRN and...

Страница 150: ...oblem I O Planar Note MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 2E2 Voltage sensor problem I O Planar Note MAP 4700 Cluster Bay FRU Repl...

Страница 151: ...O Planar Note MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Enterprise Storage Server Service Guide Volume 1 B88 I O Planar Note MAP 4700 Cluster Bay FRU Replacement in chapter 3 of the Ent...

Страница 152: ...6 The configuration manager is unable to get data from a customized device driver object in the ODM database irrecoverable error 0527 The configuration manager was invoked with the phase 1 flag runnin...

Страница 153: ...ROM drive 0688 Configuring CPSS 0706 A 4 5 GB 16 bit SCSI disk drive is being identified or configured 0707 A 4 5 GB 16 bit differential SCSI disk drive is being identified or configured 0708 Configur...

Страница 154: ...etwork device c31 The cluster bay is waiting for the system console port to be defined This is defined during the FRU replacement procedure for the I O planar or I O planar battery Repeat the procedur...

Страница 155: ...found in the AIX Messages Guide and Reference book SC23 2641 Only PE or engineering will be able to access the AIX command line to carry out the actions needed for each code The actions listed in this...

Страница 156: ...0xx Loading DDM LIC code xx minutes load has been in progress SL111 0E00 Load of DDM LIC code stopped with an error go to MAP 4710 DDM LIC Update in chapter 3 of the Enterprise Storage Server Service...

Страница 157: ...Diagnostic ESC code values are set during analysis The allocated ESC range for detected errors is 1100 x to 13FF x Many times the 1xxx ESC and SRN have the same meaning sometimes they do not When the...

Страница 158: ...2 Passthrough card missing failed wrong location 1254 Bypass card jumper in inline position 1256 Bypass card has low speed cables attached 1257 DDM characteristics mismatch 1301 Licensed internal code...

Страница 159: ...Processor 26E7 No chaining indicated when CCR status is presented Common Platform Interconnect Exception Symptom Codes The following CPI ESC code values are set during analysis The allocated ESC range...

Страница 160: ...red error 2825 CPI failed to enter source sink mode for forced error 2826 CPI heartbeat path failure CPI in service 2827 CPI adapter time out 2828 CPI adapter invalid response 2829 CPI adapter failure...

Страница 161: ...on system PCI bus 288D IOM PA Check Registers Disagree 288E Target abort error on system PCI bus 288F CPI read hang failure 2890 NVS VY address error on system PCI bus 2891 NVS XC address error on sy...

Страница 162: ...1 28B7 Reset Failure Fence Host Bay 1 and Host Bay 4 28B8 Reset Failure Fence Host Bay 1 Host Bay 2 and Host Bay 3 28B9 Reset Failure Fence Host Bay 2 Host Bay 3 and Cluster Bay 2 28BA Reset Failure...

Страница 163: ...information that may be appended by Problem Manager The allocated ESC range for SCSI detected errors is 2900 x to 29FF x ESC Description of ESC 2900 SCSI heartbeat failure for adapter in service 2901...

Страница 164: ...rt Warhead Task Time out 293A SCSI Sequence Number Error Seen By adapter Only 293B SCSI Sequence Number Error Detected CPI Threshold 293C SCSI Sequence Number Error Cache LRC Limit On Alt Cluster 293D...

Страница 165: ...68 SCSI PCI Parity Error 2969 SCSI PCI Internal Parity Error X 296A SCSI PCI Internal Parity Error Y 296B SCSI PCI Internal Parity Error 296C SCSI PCI MMIO Time out X 296D SCSI PCI MMIO Time out Y 296...

Страница 166: ...SCSI Adapt Data Machine Check Bus Time out 2993 SCSI Adapt Unknown Data Machine Check 2994 SCSI Adapt Unknown Machine Check 2995 SCSI host check condition 2996 SCSI host aborted task 2997 SCSI host ta...

Страница 167: ...I ZMBA Error 29C3 SCSI ZMBA Interrupt Active 29C4 SCSI Timer Interrupt Active 29C5 SCSI Path Register RAM Parity Error 29C6 SCSI MMIO RAM Parity Error 29C7 SCSI PCB Load Error 29C8 SCSI DDS Error 29C9...

Страница 168: ...rrupt 29EC SCSI XOR Interrupt 29EE SCSI Int0 Interrupt Without Further Detail 29EF SCSI operation status queue shows error 29F0 SCSI Other External Interrupt 29F5 SCSI Unknown Invalid Local PCI X Y In...

Страница 169: ...range error 2A26 Internal RAM Access without Diag bit 2A27 Non 4 byte write to cache 2A28 Write while protected to L2 cache area 2A29 BIU bank protection error 2A2A BIU Bank Non configured error 2A2B...

Страница 170: ...during write 2A4E Time stamp drive LBA filed mismatch error 2A4F DDS Length error 2A50 DDS syntax error 2A51 Skip Mask length error 2A52 Page fault 2A53 PCB syntax error 2A54 Invalid Index Offset 2A55...

Страница 171: ...ue Interrupt 2A75 Free Queue is empty 2A76 Receive Queue valid 2A77 Accel Interrupt 2A78 XOR Interrupt 2A79 NVS memory card Host Bus SERR PERR 2A7A NVS memory card Local Bus X PERR SERR 2A7B NVS memor...

Страница 172: ...er power cycle 2AAA NVS memory card cache module 0 failure 2AAB NVS memory card cache module 1 failure 2AAC NVS memory card cache module 2 failure 2AAD No NVS memory card cache module Found 2AF0 NVS F...

Страница 173: ...alid data while in service mode 3211 Fibre Channel adapter Error invalid data temporary 3212 Fibre Channel adapter Error invalid data permanent 3221 Fibre Channel adapter Error configuration failure t...

Страница 174: ...ception 329A Fibre Channel PPC performance exception 329B Fibre Channel PPC translation miss 329C Fibre Channel PPC instruction address breakpoint 329D Fibre Channel PPC system management interrupt 32...

Страница 175: ...Channel PLX1 LSERR 32C3 Fibre Channel PLX4 LSERR 32C4 Fibre Channel PLX2 LSERR 32C5 PLX4 address error 32C6 PLX1 2 address error 32C7 PLX1 PCHK 32C8 PLX2 PCHK 32C9 DRAM write protect error 32CA FPGA e...

Страница 176: ...Header PA Check bad CRC permanent 3348 ESCON Data CRC Check while in Service Mode 3349 ESCON Data CRC Check temporary 334A ESCON Data CRC Check permanent 334B ESCON header PA check good CRC first eve...

Страница 177: ...C0 SCSI failed writing cache recovered 34C2 SCSI failed writing cache not recovered 4910 Data check one sector medium error 4920 Data check multiple sectors medium error 4930 Data check one sector LRC...

Страница 178: ...Error Panic permanent 3527 ESCON adapter Error 603 hardware check temporary 3528 ESCON adapter Error 603 hardware check permanent 3550 ESCON adapter Error Message LRC Check while in Service Mode 3551...

Страница 179: ...ed fence of RPC 1 3808 IOCTL Requested fence of RPC 2 380A Adapter BUS PCI reset failure 3810 RPC 1 heartbeat failure 3811 RPC 2 heartbeat failure 3812 RPC 1 fenced permanent error logging was deferre...

Страница 180: ...indicating fenced 3833 RPC 1 communication time out with alternate cluster bay in service 3834 RPC 2 communication time out with alternate cluster bay in service 3835 RPC 1 and RPC 2 communication tim...

Страница 181: ...Copy device partner on line 388A Flash Copy relationship established 388B Flash Copy relationship terminated 388C PPRC device state changed to simplex 388D PPRC device state changed to duplex pending...

Страница 182: ...ne using the SRN value The allocated ESC range for SRN errors is 5000 x to 5FFF x The three low order ESC character are the first three digits in the SRN may be appended by Problem Manager ESC Descrip...

Страница 183: ...ence 8150 RPC Begin Line Cord 1 Loss Analysis 8151 RPC Begin Line Cord 2 Loss Analysis 8152 RPC Line Cord 1 Voltage Returned 8153 RPC Line Cord 2 Voltage Returned 8154 RPC A Rack AC Power Returned 815...

Страница 184: ...RPC RTAS Single Cluster Bay Fault 8221 RPC RTAS Single RPC Fault 8222 RPC RTAS Cluster Bay and RPC Fault 8223 RPC RTAS Fault Both Cluster Bays and RPCs 8230 RPC LPT Interrupt Not Reported on Cluster B...

Страница 185: ...Primary power is not available from at least one PPS inhibit DDM fault reporting 8325 Primary power is not available with no other defining fault 832A RPC AC power fault line cord 1 832B RPC AC power...

Страница 186: ...1xxx See Service Request Numbers SRN on page 173 ESC SRN Description of ESC and SRN C001 xxxxx SRN not on ESC list C100 40000 SSA device card failed C110 50000 SSA device card failed to respond C110 5...

Страница 187: ...30 Hardware detected SSA error temporary CF40 Hardware detected SSA error permanent CF41 Hardware detected SSA error while in service mode CF50 SSA device card failed heartbeat temporary error CF60 SS...

Страница 188: ...e for detected errors is E000 x to EDFF x Note These SRNs may also occur with an ESC of 1xxx See Service Request Numbers SRN on page 173 Note E000 ESCs indicate that error analysis was unable to deter...

Страница 189: ...1 80210 Controller card has failed ED01 D8300 Diagnostic detected controller failure ED03 D8000 Diagnostics cannot access controller Service Request Numbers SRN The following SRNs are sometimes found...

Страница 190: ...48900 1 array member failed 48950 Array rebuild failed DDM caused 49000 Array degraded no available spare 49100 Array exposed no available spare 49500 No spare available for array 49501 Spares Member...

Страница 191: ...light on 80210 7133 controller card has failed 80215 Drawer 7133 has check light on 8022X 7133 power supply in position X has failed 8023X 7133 fan assembly in position X has failed 80280 DDM cannot b...

Страница 192: ...2105 Exception Symptom Codes 176 VOLUME 3 ESS Service Guide...

Страница 193: ...xx System Power Overview AC1 AC2 390 V dc Cluster 1 3 P S Cluster 2 3 P S See next page Electronics Cage Voltage Bus Voltage Bus Cooling Fans 64 DDMs Cooling Fans 64 DDMs 1 2 3 4 5 5 UEPO UEPO RPC1 RP...

Страница 194: ...upplies for 128 DDMs 1 2 3 4 5 6 for 64 DDMs Fans 64 DDMs 64 DDMs AC2 PPS 2 Fans Battery 1 Battery 2 for 256 DDMs for 192 DDMs 1 2 3 4 5 6 Fans 64 DDMS Fans 64 DDMS AC1 PPS 1 Figure 66 2105 Expansion...

Страница 195: ...ock connectors Fans 1 4 Fan power sense card Electronics cage power supplies Cluster bay Host bays Lower power planars 1 2 To RPC 1 To RPC 2 Right Left Upper power planar 1 2 3 Figure 67 2105 Model Ex...

Страница 196: ...rews to frame Electronics Cage Electronics Cage Power Supplies 390 V Battery 1 Master 390 V Battery 2 Slave PPS 1 390 VDC RETURN 390 VDC RETURN AC AC GND GND PPS 2 Frame Ground 1 2 3 4 5 6 1 1 1 2 1 3...

Страница 197: ...R Danger notices warn you of conditions or procedures that can result in death or severe injury if you do not take precautions or if you do not perform procedures exactly as stated CAUTION Caution not...

Страница 198: ...Translation 182 VOLUME 3 ESS Service Guide...

Страница 199: ...safe condition of a 2105 Model Exx Fxx or 2105 Expansion Enclosure rack and its DDM bay and SSA DASD drawers Do not service a 2105 rack DDM bay or SSA DASD drawer with unsafe conditions Perform a saf...

Страница 200: ...electrical shock v Missing safety covers or safety shields This can be a hazard to the customer and maintenance personnel CAUTION Do not continue with the inspection if any unsafe conditions are pres...

Страница 201: ...rage Server Service Guide Volume 2 Follow these steps to remove ac power 1 Power the 2105 off 2 Instruct the customer to switch off the mainline circuit breakers that are used to supply mainline ac vo...

Страница 202: ...chanical problems such as loose components 4 Check any exposed cables and connectors for wear cracks or pinching Safety Label Check 1 Verify that all safety labels shown in the following steps are ins...

Страница 203: ...not shown 4 Brazilian Portuguese P N 05J7398 French P N 09G5517 German P N 09G5511 Korean P N 09G5525 Spanish P N 09G5509 Portuguese P N 09G5513 French Canadian P N 09G5515 French Dutch P N 09G5519 I...

Страница 204: ...re installed on the front tailgate areas of the 2105 Model Exx Fxx See Figure 71 on page 189 English danger leakage current labels shown 5 English P N 05J8627 Translated danger leakage current labels...

Страница 205: ...J9081 Danish P N 05J9085 Finnish P N 05J9087 Brazilian Portuguese P N 05J9089 Slovakian P N 05J9091 Russian P N 05J9093 Chinese PRC P N 05J9095 Czech P N 05J9097 Croatian P N 05J9099 Model Exx Fxx Fro...

Страница 206: ...P N 34L2203 Italian P N 34L2414 Japanese P N 34L2411 Korean P N 34L2412 Spanish P N 34L2413 6 Ensure that the weight safety label 8 is installed on the inside of the front right cover of the 2105 Mod...

Страница 207: ...inside of the front and rear frames of the 2105 Model Exx Fxx Universal language P N 09L2638 Hinge Side of Door Inside View P N 5423461 18 kg 40 lb 8 Figure 73 2105 Model Exx Fxx Cover Weight Safety L...

Страница 208: ...2 inside the front of the 2105 Model Exx Fxx Universal language P N 34L9192 Front View Model Exx Fxx Rear View TRAINED SERVICE PERSONNEL ONLY P N 09L2638 Figure 74 2105 Model Exx Fxx Trained Service...

Страница 209: ...voltage warning label v 12 high voltage and high energy warning label Note These labels cannot be ordered individually If a label is missing the entire primary power supply must be replaced Front View...

Страница 210: ...arning label 15 high voltage warning label v 390 V Battery 2 slave 12 weight warning label 13 high voltage warning label Rear View 12 11 10 SI EN DIS SI EN DIS 9 2105 Model Exx Fxx Figure 76 2105 Mode...

Страница 211: ...installed on all six electronics cage power supplies Note These labels cannot be ordered individually If a label is missing the entire electronics cage power supply must be replaced Rear View 2105 Mo...

Страница 212: ...ame v PPS 1 17 v PPS 2 16 Note There should be a star washer between the ground jumper terminals and the frame and PPS Rear View 2105 Model Exx Fxx Figure 78 2105 Model Exx Fxx Electronics Cage Power...

Страница 213: ...th two mainline power cables Disconnect both mainline power cables from the 2105 Expansion Enclosure before continuing Power off the entire 2105 subsystem refer to Rack Subsystem Power 2105 Model Exx...

Страница 214: ...sion Enclosure for loose broken or binding casters 4 Correct any problems that you find Internal Machine Check Perform the internal machine check 1 Check for any non IBM changes that may have been mad...

Страница 215: ...hown 4 Brazilian Portuguese P N 05J7398 French P N 09G5517 German P N 09G5511 Korean P N 09G5525 Spanish P N 09G5509 Portuguese P N 09G5513 French Canadian P N 09G5515 French Dutch P N 09G5519 Italian...

Страница 216: ...on the front tailgate areas of the 2105 Expansion Enclosure See Figure 82 on page 201 English danger leakage current labels shown 5 English P N 05J8627 Translated danger leakage current labels not sh...

Страница 217: ...ish P N 05J9085 Finnish P N 05J9087 Brazilian Portuguese P N 05J9089 Slovakian P N 05J9091 Russian P N 05J9093 Chinese PRC P N 05J9095 Czech P N 05J9097 Croatian P N 05J9099 Front View P N 05J8627 5 6...

Страница 218: ...L3312 German P N 34L3313 Italian P N 34L3293 Japanese P N 34L3314 Korean P N 34L3291 Spanish P N 34L3292 6 Ensure that the weight safety label 8 is installed on the inside of the front right cover of...

Страница 219: ...the front and rear frames of the 2105 Expansion Enclosure Universal language P N 09L2638 Hinge Side of Door Inside View P N 5423461 18 kg 40 lb 8 Figure 84 2105 Expansion Enclosure Cover Weight Safety...

Страница 220: ...tage and high energy warning label Note These labels cannot be ordered individually If a label is missing the entire primary power supply must be replaced Front View Rear View Enclosure Expansion TRAI...

Страница 221: ...bel 15 high voltage warning label v 390 V Battery 2 slave 12 weight warning label 13 high voltage warning label 12 9 SI EN DIS SI EN DIS 10 11 Rear View 2105 Expansion Enclosure Figure 86 2105 Expansi...

Страница 222: ...ween each primary power supply PPS and the frame v PPS 1 17 v PPS 2 16 Note There should be a star washer between the ground jumper terminals and the frame and PPS 15 12 13 14 Rear View 2105 Expansion...

Страница 223: ...the frame 18 Note The ground strap may be fastened to the left side of the 2105 Expansion Enclosure frame in the same position PPS 2 PPS 1 Rear View 16 17 2105 Expansion Enclosure Figure 88 2105 Expa...

Страница 224: ...procedures to ensure that the machine meets safety requirements 1051 Note This notice is translated into selected languages See Chapter 11 Translation of Cautions and Danger Notices on page 181 Perfor...

Страница 225: ...Directory displays IBM 2105 VSS ESS Direct Connect IBM3151 emulation the service terminal is setup to run NetTerm as Direct Connect Go to step 3 If the Phone Directory doesn t display IBM 2105 VSS ES...

Страница 226: ...pin on the service terminal b Connect the other end of the cable to the S2 connector on the cluster bay being serviced cluster bay 1 or cluster bay 2 Note The service terminal interface cable is stor...

Страница 227: ...ollowing options from the Main Service Menu Utility Menu Cluster Bay Power Off On Select Power On Cluster Bay 1 or 2 12 Wait about 30 seconds then press the eject button on the CD ROM drive in the clu...

Страница 228: ...r SP menus enable you to configure SP options and to enable and disable functions SP menus are available using a service terminal when the server is powered off and the SP is operating with standby po...

Страница 229: ...Yes1 Setup Modem Configuration Yes2 Yes1 Setup Ring Indicate Power On Yes2 Yes1 Setup Dial out Phone Numbers Yes2 Yes1 Setup Surveillance Yes2 Yes1 Update SP Flash EPROM Yes2 Yes1 Yes2 Change General...

Страница 230: ...to drain capacitance while power is disconnected v Connect the modem to the appropriate serial port and turn the modem on v Plug in the server Note If your modem has not been configured go to CALL IN...

Страница 231: ...ntal Conditions On selection of this menu the SP reads all environmental sensors and reports the results to the user This option maybe useful when surveillance fails as it allows the user to determine...

Страница 232: ...ched by someone entering passwords at the server the SP exits the menus This action is taken based on the assumption that the server is in an adequately secure location with only authorized users havi...

Страница 233: ...tup Menu 1 Surveillance Currently Enabled 2 Surveillance Time Interval Currently 5 3 Surveillance Delay Currently 10 98 Return to Previous Menu Surveillance May be set to Enabled or Disabled Surveilla...

Страница 234: ...on no action is taken In either case the telephone call is not answered The caller receives no feedback that the server powered on The Ring Indicator Power On Menu and defaults are shown below Ring I...

Страница 235: ...low the dashed line are progress indicators from the boot preceding the one that produced the current sessions The progress indication codes are chronological from bottom to top The dashed line merely...

Страница 236: ...cted 5 0 Standby Volts is operating within normal tolerance 12 0 Volts A low 12 0 voltage reading detected 12 0 Volts A high 12 0 voltage reading detected Press Return to Continue LANGUAGE SELECTION M...

Страница 237: ...s showing the current selections Selections are made in the two section labeled Modem Ports and Modem Configuration File Name Select the serial port that you that you want to activate and then select...

Страница 238: ...below 50 600 4800 75 1200 7200 110 1800 9600 134 2000 19200 150 2400 38000 300 3600 57600 115200 Telephone Number Setup Menu This menu may be used to set or change the telephone numbers for reporting...

Страница 239: ...er to enter here For test purposes enter your telephone number here You can change it later when testing is complete Note Some modems such as IBM 7857 017 are not designed for the paging function Alth...

Страница 240: ...is the number of times you want the server to retry calls that resulted in busy signals or other error messages Customer Account Setup Menu Customer Account Setup Menu 1 Customer Account Number Curre...

Страница 241: ...rting See your operating system documentation for details on setting up operating systems automatic restarts The default value is YES v Enable supplemental restart policy The default setting is NO If...

Страница 242: ...l Voltage fan speed SP Flash Update Recovery and Composite System Power On Methods v Power on switch see Starting the System Unit on page 232 v SP Menu power on request You can request a power on via...

Страница 243: ...tem hardware reinitialized Restart must follow a successful reboot Failure During Boot Process During the boot process either initially after system power on or upon reboot after a system failure the...

Страница 244: ...True Yes No Restarts True Yes Yes Restarts 1 SP default 2 AIX default SP System Monitoring Surveillance Surveillance is a function in which the SP monitors the system and the system monitors the SP T...

Страница 245: ...abled the SP calls to report the failure Call Out Call Home The SP can call out Call Home when it detects one of the following conditions v System firmware surveillance failure v Operating system surv...

Страница 246: ...cing the memory The firmware in your server can be updated using one of four available initiation processes 1 Service Processor initiation 2 SMS Utilities initiation 3 Service Aids initiation 4 AIX in...

Страница 247: ...skette you need the AIX DOS utilities package to process the diskette You can use the dosdir command to find out the name of the update image file This service aid uses the dosread command to put the...

Страница 248: ...being reported 0 Extended Error Log Data 0xC2 0x00 0x84 0x09 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00 0x00 0x00 0x72 0x74 0x63 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x28 0x03 0x00 0x05 0x00 0x0...

Страница 249: ...TERM window select and click on the Modify menu option b At the Modify menu verify that Direct Connect Mode has a check mark next to it Set all other check marks on this menu off Note Single click to...

Страница 250: ...nostics on from the service terminal Main Service Menu select Utility Menu Resource Management Menu Quiesce a Resource Select and quiesce the cluster bay you will be running the diagnostics on 7 Power...

Страница 251: ...logically disconnected one or more times 11 After the text based System Management Services starts the following screen appears 12 Selecting the numbered options provide capabilities described on the...

Страница 252: ...stalled from The Select Boot Device option provides options to display or change the boot device order The proper order is Device PowerPC 604e 332MHz L2 Cache 0256K PowerPC 604e 332MHz L2 Cache 0256K...

Страница 253: ...options Display Error Log A screen similar to the following is displayed when you select this option Here you can view or clear the error log on the cluster bay being serviced Utilities 1 Set Password...

Страница 254: ...cessor SP firmware Note that you must insert a diskette containing the firmware update image after you see the following confirmation screen Select Console This option should not be used as it will au...

Страница 255: ...ume that cluster bay 1 stopped with SD010000156 the first entry in the table below v The last digit of the progress code 6 is the CPI interface that was being tested when the cluster bay stopped v The...

Страница 256: ...CPI Diagnostic Progress Code Stop 240 VOLUME 3 ESS Service Guide...

Страница 257: ...CPI Diagnostic Progress Code Stop Appendix C Isolating a CPI Diagnostic Progress Code Stop 241...

Страница 258: ...CPI Diagnostic Progress Code Stop 242 VOLUME 3 ESS Service Guide...

Страница 259: ...Glossary of Terms and Abbreviations Copyright IBM Corp 1999 2000 243...

Страница 260: ...l paths during the processing of certain conditions Refer to implicit allegiance contingent allegiance and reserved allegiance ANSI American National Standards Institute A standards committee body for...

Страница 261: ...th associated with the allegiance control unit The ESA 390 term for a storage controller with ESCON or OEMI interfaces control unit image The ESA 390 term for a logical subsystem accessed via an ESCON...

Страница 262: ...DDMs device number The ESA 390 term for a four hexadecimal character identifier e g X 13A0 associated with a device to facilitate communication between the program and the host operator The device nu...

Страница 263: ...ocol is defined in two layers The IP layer defines basic interconnection protocols The upper layer supports one or more logical protocols e g FCP for SCSI command protocols SBCON for ESA 390 command p...

Страница 264: ...s KPOH Kilo 1000 of Power On Hours A unit of time used for a measurement of MTBF L LAN Local Area Network Last In First Out LIFO A queuing technique in which the next item to be retrieved is the item...

Страница 265: ...e mirrored pair Two units that contain the same data The system refers to them as one entity mirroring In AS 400 systems the process of writing the same data to two disk units within the same auxiliar...

Страница 266: ...em that allows sharing of the host resources between multiple tasks promote The action of adding a logical data unit to cache memory R rack A unit that houses the components of a storage subsystem suc...

Страница 267: ...erface storage complex Multiple storage facilities storage controller A physical unit which provides an interface between one or more storage devices and a host computer by providing the function of o...

Страница 268: ...n describing the modifications performed on the primary copy V Versatile Storage Specialist The web based management interface to the Versatile Storage Server Vital Product Data VPD Information that u...

Страница 269: ...2105 Model E10 E20 cables locations 20 cluster bay 2105 Model E10 E20 continued I O attachment card 20 cluster bay 2105 Model F10 F20 fan 28 I O attachment card 27 cluster bay diagnostics diagnostic...

Страница 270: ...n 208 EPROM updates 230 error and progress code index 72 error code to FRU index 72 73 error codes POST 73 error logs 219 ESC 141 ESC codes 10xx 141 11xx 141 ESC codes continued 2600 and 26FF 143 27xx...

Страница 271: ...2 code format 5 codes 2 CPI cable color labels 37 locations continued DDM bay 2 12 DDM bay device drawer 6 DDM physical 7133 31 DDM physical DDM bay 12 device drawer 6 electronics cage fan 47 electro...

Страница 272: ...y card locations 2105 Model E10 E20 19 NVS memory card locations 2105 Model F10 F20 26 NVS top card crossover locations 2105 Model E10 E20 19 NVS top card crossover locations 2105 Model F10 F20 26 O O...

Страница 273: ...ion with IML 57 machine checkout activities 66 machine test menu 66 menus and options overview 53 repair menu 61 retrace viewing paths through other pdf files 61 retrace viewing paths within a pdf fil...

Страница 274: ...perating system 229 set parameters 217 system firmware 228 system 2105 Expansion Enclosure power overview diagram 178 2105 Model Exx Fxx power overview diagram 177 2105 Model Exx Fxxelectronics cage p...

Страница 275: ...you that the information in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well...

Страница 276: ...6 Building 050 5600 Cottle Road San Jose California U S A 95193 0001 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Страница 277: ......

Страница 278: ...Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber SY27 7609 06...

Страница 279: ...Spine information Enterprise Storage Server VOLUME 3 ESS Service Guide...

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