HP BL30p - ProLiant - 1 GB RAM, Руководство по устранению неисправностей

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Contacting HP 141
Novell NetWare operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
Printouts or electronic copies (to e-mail to a support technician) of AUTOEXEC.NCF, STARTUP.NCF,
and the system directory
•
A list of the modules. Use CONLOG.NLM to identify the modules and to check whether errors occur
when the modules attempt to load.
•
A list of any SET parameters that are different from the NetWare default settings
•
A list of the drivers and NLM files used on the server, including the names, versions, dates, and sizes
(can be taken directly from the CONFIG.TXT or SURVEY.TXT files)
•
If HP drivers are installed:
•
Version of the PSP used
•
List of drivers from the PSP
•
Printouts or electronic copies (to e-mail to a support technician) of:
•
SYS:SYSTEM\SYS$LOG.ERR
•
SYS:SYSTEM\ABEND.LOG
•
SYS:ETC\CPQLOG.LOG
•
SYS:SYSTEM\CONFIG.TXT
•
SYS:SYSTEM\SURVEY.TXT
•
Current patch level
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
SCO operating systems
Collect the following information:
•
Installed system software versions (TCP/IP, VP/Ix)
•
Process status at time of failure, if possible
•
Printouts or electronic copies (to e-mail to a support technician) of:
•
Output of
/etc/hwconfig
command
•
Output of
/usr/bin/swconfig
command
•
Output of
/etc/ifconfig
command
•
/etc/conf/cf.d/sdevice
•
/etc/inittab
•
/etc/conf/cf.d/stune
•
/etc/conf/cf.d/config.h
•
/etc/conf/cf.d/sdevice
•
/var/adm/messages (if PANIC messages are displayed)
•
If HP drivers are installed:
•
Version of the EFS used
•
List of drivers from the EFS