6.7 Error Messages and Error Codes
281
021-510
An error occurred while connecting to EP system via the Internet.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. Execute the operation again. If the error still is not resolved, contact our Customer Support
Center.
021-511
021-512
021-513
021-514
The machine has already been specified with the EP server.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. Execute the operation again. If the error still is not resolved, contact our Customer Support
Center.
021-515
021-516
The settings of the machine on the EP server are incorrect.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. Execute the operation again. If the error still is not resolved, contact our Customer Support
Center.
021-517
021-518
021-519
An error occurred while connecting to the EP system via the Internet.
Wait for a while, and then execute the operation again. If the error still is not resolved, contact our
Customer Support Center.
021-520
021-521
021-522
An error occurred while connecting to the EP system via the Internet.
Check the followings:
• LAN cable connection
• DNS server address setting
• The default gateway setting
• The subnet mask setting
Check the following for BB-Direct configuration:
• EP proxy server setting
If the error still is not resolved after checking the above settings, there may be a network failure or the
DNS server failure. Consult your system administrator.
If the network works normally but the error still is not resolved, contact our Customer Support Center.
021-523
An error occurred while communicating with the EP server.
Enable the SOAP port, switch off the machine power, make sure that the display is blank, and then
switch on the machine power. If the error still is not resolved, contact our Customer Support Center.
021-524
021-525
021-526
021-527
021-528
An error occurred while communicating with the EP server.
Switch off the machine power, make sure that the display is blank, and then switch on the machine
power. If the same message is displayed again, contact our Customer Support Center.
021-529
The machine attempted to upgrade the software of EP system via the Internet, but the latest software
version is already installed.
Contact our Customer Support Center.
021-530
021-531
An error occurred while connecting to EP system via the Internet.
Wait for a while, and then execute the operation again. If the error still is not resolved, contact our
Customer Support Center.
021-532
021-533
021-534
021-535
The machine attempted to upgrade the software of EP system via the Internet, but the software
upgrade failed.
Contact our Customer Support Center.
021-536
The latest software version is not installed.
Reboot the machine and update the software to the latest version. (The machine automatically reboots
again.) Then, execute the operation again.
021-538
The software upgrade was canceled since the machine was in use at the reserved time.
Check with your system administrators. If the system administrators have not reserved the update,
contact our Customer Support Center.
021-539
The software upgrade was canceled since the machine power was off at the reserved time.
Check with your system administrators. If the system administrators have not reserved the update,
contact our Customer Support Center.
Error Code
Cause/Remedy
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