Trouble during Faxing
379
Pro
b
lem
Solvi
n
g
14
Receiving Problems
If you cannot receive a fax, identify the symptom in the following table to perform the
remedy.
Symptom
Cause
Remedy
Unable to
communicate
(general fax)
The phone line is not
connected correctly.
Communication is enabled only when the
phone line is connected to the correct
connector. When the cable connection is
correct, the On-hook feature allows you to
call via general lines.
An error occurred with the
phone line.
Use a telephone near the machine to check
whether you can make a phone call. If the
phone call is disabled, the problem is in the
phone line, not in the machine.
The machine is turned off.
The machine cannot receive a fax when
turned off. Switch the main power and power
on.
No paper is set.
Load paper in the machine to receive faxes.
Paper is jammed.
Follow the instructions displayed on the
control panel to remove the jammed paper.
Refer to "Paper Jams" (P.486).
The machine is in the System
Administration mode.
The machine cannot receive a fax in the
System Administration mode. Exit the System
Administration mode.
A machine password has
been set.
When a machine password has been set, the
machine accepts only data or polling fax sent
with the correct machine password in F code.
The machine is in manual
receive mode.
Receive the fax manually, or set [Fax
Receiving Mode] to [Auto Receive].
Refer to "Fax Receiving Mode" (P.84).
The machine is in manual
send mode.
To use Fax information service, set the
reception mode to [Manual Send] on the on-
hook screen, enter an information code, and
press the <Start> button.
The document is not correctly
loaded on the sender's
machine.
Check with the sender.
Note
•
Image quality may be affected by a
problem of the sender's machine, not
just by a problem of the machine.
The image quality
is poor.
The drum cartridge is
damaged.
Copy a document. If the image quality is
poor, replace the drum cartridge with a new
one.
Refer to "Replacing Drum Cartridges (for Customers
Having a Spot Maintenance Contract)" (P.58).
The document glass of the
sender's machine is dirty.
Check with the sender.
Note
•
Image quality may be affected by a
problem of the sender's machine, not
just by a problem of the machine.
The resolution setting on the
sender's machine is too low.
Check with the sender.
Note
•
Image quality may be affected by a
problem of the sender's machine, not
just by a problem of the machine.
Содержание ApeosPort-V 4020
Страница 1: ...Administrator Guide ApeosPort V 4020 DocuPrint M465 AP...
Страница 12: ...12...
Страница 36: ...1 Before Using the Machine 36 Before Using the Machine 1...
Страница 52: ...2 Paper and Other Media 52 Paper and Other Media 2...
Страница 68: ...3 Maintenance 68 Maintenance 3...
Страница 90: ...4 Machine Status 90 Machine Status 4...
Страница 138: ...5 Tools 138 Tools 5 Resume Delete by User The job is still suspended until you resume the operation...
Страница 264: ...6 CentreWare Internet Services Settings 264 CentreWare Internet Services Settings 6...
Страница 306: ...9 Scanner Environment Settings 306 Scanner Environment Settings 9...
Страница 318: ...11 Using the Server Fax Service 318 Using the Server Fax Service 11...
Страница 334: ...12 Encryption and Digital Signature Settings 334 Encryption and Digital Signature Settings 12...
Страница 610: ...610 Index...