14 Problem Solving
446
Pro
b
lem
Solvi
n
g
14
021-520
021-521
021-522
[Cause]
An error occurred while connecting to the EP system via the Internet.
[Remedy] Check the followings:
z
LAN cable connection
z
DNS server address setting
z
The default gateway setting
z
The subnet mask setting
Check the following for BB-Direct configuration:
z
EP proxy server setting
If the error still is not resolved after checking the above settings, there may be a network
failure or the DNS server failure. Consult your system administrator. If the network
works normally but the error still is not resolved, contact our Customer Support Center.
021-523
[Cause]
An error occurred while communicating with the EP server.
[Remedy] Enable the SOAP port, switch off the machine power, make sure that the touch screen is
blank, and then switch on the machine power. If the error still is not resolved, contact
our Customer Support Center.
021-524
021-525
021-526
021-527
021-528
[Cause]
An error occurred while communicating with the EP server.
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power. If the same message is displayed again, contact our Customer
Support Center.
021-529
[Cause]
The machine attempted to upgrade the software of EP system via the Internet, but the
latest software version is already installed.
[Remedy] Contact our Customer Support Center.
021-530
021-531
[Cause]
An error occurred while connecting to EP system via the Internet.
[Remedy] Wait for a while, and then execute the operation again. If the error still is not resolved,
contact our Customer Support Center.
021-532
021-533
021-534
021-535
[Cause]
The machine attempted to upgrade the software of EP system via the Internet, but the
software upgrade failed.
[Remedy] Contact our Customer Support Center.
021-536
[Cause]
The latest software version is not installed.
[Remedy] Reboot the machine and update the software to the latest version. (The machine
automatically reboots again.) Then, execute the operation again.
021-538
[Cause]
The software upgrade was canceled since the machine was in use at the reserved time.
[Remedy] Check with your system administrators. If the system administrators have not reserved
the update, contact our Customer Support Center.
021-539
[Cause]
The software upgrade was canceled since the machine power was off at the reserved
time.
[Remedy] Check with your system administrators. If the system administrators have not reserved
the update, contact our Customer Support Center.
021-540
[Cause]
The SW upgrade was canceled since the machine power was turned off while
downloading the update file.
[Remedy] If necessary, execute the operation again.
021-541
[Cause]
The SW upgrade cannot be started since an incorrect setting is done to the machine.
[Remedy] If necessary, execute the operation again.
Error Code
Cause and Remedy
Содержание ApeosPort-V 4020
Страница 1: ...Administrator Guide ApeosPort V 4020 DocuPrint M465 AP...
Страница 12: ...12...
Страница 36: ...1 Before Using the Machine 36 Before Using the Machine 1...
Страница 52: ...2 Paper and Other Media 52 Paper and Other Media 2...
Страница 68: ...3 Maintenance 68 Maintenance 3...
Страница 90: ...4 Machine Status 90 Machine Status 4...
Страница 138: ...5 Tools 138 Tools 5 Resume Delete by User The job is still suspended until you resume the operation...
Страница 264: ...6 CentreWare Internet Services Settings 264 CentreWare Internet Services Settings 6...
Страница 306: ...9 Scanner Environment Settings 306 Scanner Environment Settings 9...
Страница 318: ...11 Using the Server Fax Service 318 Using the Server Fax Service 11...
Страница 334: ...12 Encryption and Digital Signature Settings 334 Encryption and Digital Signature Settings 12...
Страница 610: ...610 Index...