Troubleshooting expansion cards
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
NOTE: When troubleshooting an expansion card, you also have to see the documentation for your
operating system and the expansion card.
Steps
1.
Run the appropriate diagnostic test. For more information, see
Using system diagnostics
.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
4.
Ensure that each expansion card is firmly seated in its connector.
5.
Install the system cover.
6.
Turn on the system and attached peripherals.
7.
If the problem is not resolved, turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
8.
Remove the system cover.
9.
Remove all expansion cards installed in the system.
10.
Install the system cover.
11.
Run the appropriate diagnostic test. For more information, see
Using system diagnostics
.
If the tests fail, see
Getting Help
.
12.
For each expansion card you removed in step 8, perform the following steps:
a. Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
b. Remove the system cover.
c. Reinstall one of the expansion cards.
d. Install the system cover.
e. Run the appropriate diagnostic test. For more information, see
Using system diagnostics
.
13.
If the problem persists, see
Getting Help
.
Troubleshooting processors
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
Steps
1.
Run the appropriate diagnostics test. See
Using system diagnostics
for available diagnostic tests.
2.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
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