ZyXEL Communications Prestige 652, User Manual, Page: 437 / 521

Prestige 652 Series User’s Guide
Troubleshooting A-3
Problems with the WAN Interface
Chart A-5 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE ACTION
The ISP provides the WAN IP address after authenticating you. Authentication may
be through the user name and password, the MAC address or the host name. I cannot get a WAN
IP address from the
ISP.
The username and password apply to PPPoE and PPoA encapsulation only. Make
sure that you have entered the correct
Service Type , User Name and Password (be
sure to use the correct casing). Refer to the WAN Setup chapter (web configurator) or
the Internet Access chapter (SMT).
Problems with Internet Access
Chart A-6 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
I cannot access
the Internet. Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to Chart A-3 Troubleshooting the DSL LED .
Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the
Internet Access chapter (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through (P652H/HW), make sure that bridge is turned on. See the
Menu 1 General Setup chapter for details.
For wireless stations, check that both the Prestige and wireless station(s) are using the
same ESSID, channel and WEP keys (if WEP encryption is activated).
Internet
connection
disconnects. Check the schedule rules. Refer to the Call Scheduling chapter (SMT).
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the
WAN chapter (web configurator) or the Remote Node Configuration chapter (SMT).
Contact your ISP.