Xerox Phaser 3635MFP/S User Manual Download Page 218

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Troubleshooting

212

Xerox Phaser 3635MFP User Guide

Fault Clearance

When a fault occurs, the display screen provides recovery instructions.

Follow on-screen instructions to clear the fault

NOTE:

Any printed sheets removed will automatically be reprinted once the

paper jam is cleared.

Paper Jams

The display screen will indicate the location of the jam. Jam Clearance areas
vary depending on your machine model and configuration.

Front cover area

Rear cover (Duplex) area

Front

Rear

Summary of Contents for Phaser 3635MFP/S

Page 1: ...Xerox Phaser 3635MFP User Guide Version 3 7 21 02 08...

Page 2: ...by statutory or judicial law or hereinafter granted including without limitations material generated from the software programs which are displayed on the screen such as icons screen displays looks et...

Page 3: ...Further Assistance 35 Copy 37 Copy Procedure 38 Copy 45 Image Quality 48 Layout Adjustment 50 Output Format 54 ID Card Copy 58 Fax 59 Fax Procedure 60 Embedded Fax 66 Embedded Fax Image Quality 71 Em...

Page 4: ...from the Internal Drive 136 Print Files from the USB Drive 138 Print 143 Print Procedure 144 Custom Size Printing 146 Printer Drivers 148 Paper Output 149 Image Options 150 Layout Watermark 151 Advan...

Page 5: ...194 Optional Services 195 Maintenance 197 Consumables 198 Cleaning the Machine 201 Specifications 203 Machine Specifications 204 Electrical Specifications 207 Feature Specifications 208 Troubleshooti...

Page 6: ...Table of Contents iv Xerox Phaser 3635MFP User Guide...

Page 7: ...new machine please refer to Chapter 2 Getting Started Chapter 11 Setups Further chapters within this guide offer additional information on the features and options available For additional assistance...

Page 8: ...ute A Document Feeder Paper Tray and Bypass Tray are also provided and 2 sided copying and printing are supported An additional Paper Tray Stand Foreign Interface Device and Memory Upgrade are availab...

Page 9: ...rns to the previous screen Convention Description Example Italic TypeFace Used to denote screen or tab titles In addition references to other publications are displayed in Italic typeface Basic Copy F...

Page 10: ...Phaser 3635MFP User Guide Related Information Sources Information on this family of products can be found in 1 This User Guide 2 The Quick Use Guide 3 The System Administration CD 4 The Xerox website...

Page 11: ...ase quote the machine serial number Use the space below to make a note of the machine serial number _______________________________ The serial number is located on a panel at the rear of the machine a...

Page 12: ...mark alerts users to heated surfaces WARNING This symbol indicates a Laser is being used in the equipment and alerts the user to refer to the appropriate safety information WARNING This product must b...

Page 13: ...leaners can be explosive or flammable when used on electromechanical equipment Always exercise care when moving or relocating equipment Please contact your local Xerox Service Department to arrange re...

Page 14: ...cal power company or an electrician for advice 2 The socket outlet shall be installed near the equipment and shall be easily accessible 3 Use the power cable that is supplied with your machine Do not...

Page 15: ...gency Power Off If any of the following conditions occur turn off the machine immediately and disconnect the power cable s from the electrical outlet s Contact an authorized Xerox Service Representati...

Page 16: ...the platen cover is in the up position Ozone Safety Information This product will produce ozone during normal operation The ozone produced is heavier than air and is dependent on copy volume Providin...

Page 17: ...y March 9 1999 Council Directive 99 5 EC on radio equipment and telecommunications terminal equipment and the mutual recognition of the conformity A full declaration of conformity defining the relevan...

Page 18: ...uirements The telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including a Fax machine to send any message unless such message cl...

Page 19: ...cal the Telephone Company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The Telephone Company may...

Page 20: ...ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe systems if present are connected together This precaution...

Page 21: ...and faster call setup Modification connection to external control software or to external control apparatus not authorized by Xerox will invalidate its certification Illegal Copying Congress by statu...

Page 22: ...al unless permission of the copyright owner has been obtained or the copying falls within the fair use or library reproduction provisions of the copyright law Further information of these provisions m...

Page 23: ...s also prohibited in certain states automobile licences driver s licenses and automobile Certificates of Title This list is not all inclusive In case of doubt consult your attorney Cyprus Hungary Lith...

Page 24: ...nd Japanese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction machine personal computers and monitors Reducing product energy consumption hel...

Page 25: ...n some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask you retailer for information Prior to disposal please...

Page 26: ...contact your local waste authorities and request disposal guidance EH S Contact Information For more information on Environment Health and Safety in relation to this Xerox product and supplies please...

Page 27: ...Xerox Phaser 3635MFP User Guide 21 2 Getting Started Before you use your machine take some time to familiarize yourself with the various features and options...

Page 28: ...eder Paper Trays and Output Tray Document Glass User Interface and Control Panel Document Feeder Control Panel USB Port Output Tray Paper Tray 1 Paper Tray 2 Bypass Tray Convenience Stapler Document R...

Page 29: ...ypass Tray Standard Standard Digital Copying Standard Standard Network Printing Standard Standard Scan to E mail Standard Standard Embedded Fax Standard USB Thumbdrive Standard Standard 256 MB Memory...

Page 30: ...touch screen Job Status Displays job progress information Machine Status Displays the current status of the machine Display and Touch Screen Displays and selects all the available programming features...

Page 31: ...ress the ON OFF switch again to the O position Power Displays when the machine is in energy saver mode Touch any button or the touch screen to wake up the machine Touching the power button will bring...

Page 32: ...oving it from the device 2 Fan the paper and insert it into the tray Do not fill above the top edge of the rear guide for up to 20lb 80 g m paper OR the Maximum Fill line for 20 28lb 80 105 g m paper...

Page 33: ...des must lightly touch the edge of the stack neither too tight nor too loose 5 Close the tray 6 Follow the instructions on the Touch Screen to confirm the stock size type and color NOTE For more infor...

Page 34: ...uthenticate themselves before using the device Contact your System Administrator for more information For more information on authentication and accounting features such as Network Accounting refer to...

Page 35: ...following Machine Information Faults Service Information Select the Machine Status button to the left of the User Interface Machine Information The Machine Information tab displays the following infor...

Page 36: ...er fax etc are installed on the machine Machine Software Version This screen displays the current software versions of features such as the main controller image output terminal user interface and tra...

Page 37: ...and Mailboxes Fax Confirmation Displays confirmation of Fax completion status e g CP completed FA Fail TS Terminated by System Fax Transmission Displays the last 50 faxes sent by the machine Fax Recei...

Page 38: ...on machine errors and faults All Faults Displays the fault description and instructions on how to resolve the fault Active Messages Displays the list of active error messages Event Log Displays all f...

Page 39: ...lays the number of images made with the current fuser Tray s Feed Roller Displays the number of images made with the current tray rollers Bias Transfer Roll BTR Displays the number of images made with...

Page 40: ...your requirements with your System or Machine Administrator to ensure you get optimum performance from your machine The Tools facility is accessed using the Log In Out button on the control panel Some...

Page 41: ...additional help on using your machine you can 1 Refer to the Quick Use Guide or the System Administration CD contained in the CD Pack delivered with your machine 2 Contact your System and or Machine...

Page 42: ...2 Getting Started 36 Xerox Phaser 3635MFP User Guide...

Page 43: ...Xerox Phaser 3635MFP User Guide 37 3 Copy This chapter contains information on the copy screen and the copy features available...

Page 44: ...on contact the System Administrator 1 Load the Documents You can load the documents to be copied either on the Document Glass or through the Document Feeder For information on setting up the paper tra...

Page 45: ...ss The following steps explain how to load documents using the document glass 1 Raise the document feeder 2 Place the document face down on the document glass aligned with the tip of the registration...

Page 46: ...lect the button for the feature required Feature Description Copy Use this tab to select the standard options for a copy job e g reduce enlarge 2 sided copying etc Image Quality Use this tab to adjust...

Page 47: ...e the numeric keypad on the control panel to enter the number of copies required The number entered is displayed in the upper right hand corner of the screen NOTE To cancel an incorrect entry press th...

Page 48: ...the required job to view the Progress of Your Job screen The Progress of Your Job screen displays the number of originals scanned and the number of images completed so far Queue Description All Jobs...

Page 49: ...een For information on how to set the Default View refer to Job Status Default in the Setups chapter on page 182 6 Stop the Copy Job Follow the steps below to manually cancel an activated copy job 1 P...

Page 50: ...3 Copy 44 Xerox Phaser 3635MFP User Guide 4 Select Delete from the Job Commands list 5 Select Confirm to delete the job or Cancel to return to previous screen...

Page 51: ...Copy tab is the default Copy screen Use this tab to select the standard options for a copy job The options can be selected by touching the appropriate button in each column To view all the choices fo...

Page 52: ...r the copy job Auto Select With this option selected the machine chooses the correct paper for the copy job based on the size of the originals being scanned Tray 1 2 hold 520 sheets of 20lb paper Weig...

Page 53: ...are required 2 1 Sided Rotate Side 2 This option produces 1 sided copies from 2 sided originals and rotates 180 degrees every second side image The read orientation for this option varies depending on...

Page 54: ...o enhance the quality of your output The Original Type option is used to enhance the copy quality of the output based on the type of original being scanned Lighten Darken Adjusts the lightness or dark...

Page 55: ...3 Copy Xerox Phaser 3635MFP User Guide 49 Background Suppression Use to automatically reduce or eliminate the dark background resulting from copying colored paper or newspaper originals...

Page 56: ...hen copying bound documents and books Place the original document at the back center of the document glass If the document is too thick lift the machine cover off the hinges slightly and then re close...

Page 57: ...being fed through the document feeder NOTE Auto Detect is only available when there are originals detected on DADF Preset Scan Areas Use this option to specify the dimensions of the document scanning...

Page 58: ...arks All Edges minimum Erases equal amounts on all edges of the copies minimum 0 04 All Edges maximum Erases equal amounts on all edges of the copies maximum 0 24 Small Original Erase Use to erase 0 2...

Page 59: ...ot adjusted Auto Center Automatically centres the scanned image on the output paper Margin Shift Creates a binding edge for the document The image can be adjusted up or down on the page or shifted to...

Page 60: ...Booklet Creation Use this feature to create booklets from a sequential set of either single sided or double sided originals The machine prints 2 sided automatically which when folded produces a bookl...

Page 61: ...than the copies Covers must be the same size and orientation as the main body of the job No Covers The feature is switched off Front Only Use this option to add a front cover to the copies Back Only...

Page 62: ...m which the machine needs to use the transparency stock Separator Supply Select this button to specify the tray from which the machine needs to use the separator stock Page Layout This feature is used...

Page 63: ...ape originals place the top of the document at the back of the feeder For portrait originals place the top of the document to the left Store Job Use this feature to store files and job settings Off Th...

Page 64: ...a paper tray for the copy job Lighten Darken Adjusts the lightness or darkness of the output To darken the output select the scroll down button To lighten the output select the scroll up button Backgr...

Page 65: ...on your machine you will be able to transmit and receive hard copy fax jobs over the telephone network directly to and from another fax machine Your images are sent from your machine directly to the...

Page 66: ...more information contact the System Administrator 1 Load the Documents You can load the documents to be faxed either on the Document Glass or through the Document Feeder For information on setting up...

Page 67: ...llowing steps explain how to load documents using the document glass 1 Raise the document feeder 2 Place the document face down on the document glass aligned with the tip of the registration arrow nea...

Page 68: ...button once on the control panel to cancel any previous selections if needed The control panel returns to the default Entry screen 4 Select the button for the feature required Embedded Fax Services H...

Page 69: ...only available with Embedded Fax Follow the steps below to send a color fax job 1 For color faxing select Color Mode on the Image Quality tab 2 Select Full Color then Save to confirm the settings Layo...

Page 70: ...n on the control panel to display the Job Status screen The default Job Status screen displays all incomplete jobs including the queued fax job If there are no incomplete jobs in progress the message...

Page 71: ...job 2 To cancel a queued job press the Job Status button on the control panel to display the Active Jobs screen 3 Select the appropriate job from the queue to view the Progress of your Job screen 4 Se...

Page 72: ...s which have been previously set up and stored The Directory is accessible when the Send List option is selected Individual numbers can also be accessed from the Directory using the Speed Dial functio...

Page 73: ...irectory The Current Send List displays a list of all the recipients for the fax The list holds up to 200 locations 46 digits allowed per entry To send a fax to multiple destinations the Send List opt...

Page 74: ...ature to store destination names fax numbers and transmission settings in your device Entries stored here will be available for selection within the Send List feature on the Fax tab Dialing Groups can...

Page 75: ...o the Group Continue selecting and adding as required 9 Select the Save button to save your entries and return to the Setup screen 2 Sided Scanning This is used to specify whether the originals are si...

Page 76: ...e the best image quality for graphics and photos Fine 200 x 200 dpi Recommended for line art and photos This is the default resolution and the best choice in most cases NOTE SuperFine resolution is on...

Page 77: ...the fax select the scroll up button Background Suppression Use to automatically reduce or eliminate the dark background resulting from scanning colored paper or newspaper originals Background Suppres...

Page 78: ...4 Fax 72 Xerox Phaser 3635MFP User Guide Select the Save button to confirm Color Mode selection NOTE The receiving device must support color faxing for incoming jobs to receive fax jobs in color...

Page 79: ...ally Option Description Auto Detect Use this option to allow the machine to determine the size of the originals being fed through the document feeder Presets Presets allow you to quickly define scan a...

Page 80: ...memory for retrieval by another remote fax machine or to poll a remote fax machine or mailbox to retrieve information Store for Polling This option allows users to scan documents and store them When r...

Page 81: ...ote mailbox which is set up on a remote fax machine When contact has been made the remote machine sends the faxes stored within the mailbox To use this option you need to know the remote mailbox numbe...

Page 82: ...t up to 20 mailboxes on your machine You can use a mailbox located on the same machine you are using local mailbox or a mailbox set up on a remote machine remote mailbox Local mailboxes can contain bo...

Page 83: ...as mailbox capability and when the user sending the document knows the mailbox number of the recipient Enter the recipient s fax number using the control panel or select the Send List button and selec...

Page 84: ...Size Originals Mixed Sized Originals allow you to scan originals of different sizes at one time without any additional user intervention Option Description Report Description Fax Phone Book Displays...

Page 85: ...and then select the Print Report button Pending Jobs Displays the fax jobs in the machine s memory waiting to be sent or printed This report also gives a percentage of available memory on the machine...

Page 86: ...rver Fax Use the options available on the Fax tab to enter the recipient telephone number and to select the standard features for your fax job For information on the features available please refer to...

Page 87: ...iple options can be selected for each fax job if required Lighten Darken Adjusts the lightness or darkness of the fax To darken the fax select the scroll down button To lighten the fax select the scro...

Page 88: ...ically or a size can be entered manually Option Description Auto Detect Use this option to allow the machine to determine the size of the originals being fed through the document feeder Presets Preset...

Page 89: ...a fax transmission or poll This option can be used to delay transmission of a fax job for a minimum period of 15 minutes and a maximum period of 23hrs 59mins by specifying the time at which the fax is...

Page 90: ...this feature consult the System Administrator Guide or contact your System Administrator Forward to Fax This feature allows incoming or outgoing faxes to be automatically forwarded to an anonymous fa...

Page 91: ...within Network Scanning Network Scanning is a standard feature on the Phaser 3635MFP Network Scanning enables the creation of an electronic image file If Network Scanning has been enabled an electroni...

Page 92: ...more information contact the System Administrator 1 Load the Documents You can load the documents to be scanned either on the Document Glass or through the Document Feeder Document Feeder The followin...

Page 93: ...2 Place the document face down on the document glass aligned with the tip of the registration arrow near the top left of the document glass 3 Lower the document feeder 2 Select Network Scanning Press...

Page 94: ...ture settings customized to the user Use the up down scroll buttons located to the right of the Template List on the Network Scanning tab to move through the list and select a Template To get quickly...

Page 95: ...mplete jobs including the queued network scan job If there are no incomplete jobs in progress the message No Active Jobs is displayed For more information on the Job Status screen refer to Job Status...

Page 96: ...ob 1 Press the Stop button on the control panel to cancel the current scanning job 2 To cancel a queued job press the Job Status button on the control panel to display the Active Jobs screen 3 Select...

Page 97: ...e s scanning capabilities FreeFlow SMARTsend Enables the installation set up and management of Network Scanning on the network FreeFlow SMARTsend is composed of several different elements that work to...

Page 98: ...mplates follow in alpha numeric order There is a maximum of 250 templates The template list contains two types of templates Network templates these are templates stored in a remote template pool repos...

Page 99: ...template names Selecting a template Select a template based on where the file is required to be sent Normally the System Administrator will have established a template for use by each user Changing Pr...

Page 100: ...tion for originals that are printed on one side only 2 Sided Use this option for originals that are printed on both sides 2 Sided Original Rotate Side 2 Use this option for originals that are printed...

Page 101: ...quality photos and graphics This is the default resolution and the best choice for most documents 400 x 400 dpi Recommended for average quality photos and graphics It produces good quality images and...

Page 102: ...d originals Adjusts the lightness or darkness of the output To darken the output select the scroll down button To lighten the output select the scroll up button Background Suppression Use to automatic...

Page 103: ...re if you want to update a recently created or updated Network template and cannot wait until the system automatically updates the system Local template updates are immediate and automatic NOTE The te...

Page 104: ...achine does not show Mixed Size Originals it is recommended that the originals used are of the same size Option Description Auto Detect Use this option to allow the machine to determine the size of th...

Page 105: ...ginal that has become torn or frayed at the edges or that has hole punch staple or other marks When Scan to Edge is set to On the device will scan the image to the edges of the original When Scan to E...

Page 106: ...ew File Use this option when you want the machine to name the new file or folder with a unique name Append to Existing File Use this option to add the newly created scanned image file to an existing d...

Page 107: ...le or folder with a unique name along with the current date and time Option Description Option Description PDF Portable Document Format Given the right software the recipient of the scanned image can...

Page 108: ...5 Network Scanning 102 Xerox Phaser 3635MFP User Guide...

Page 109: ...e within E mail When enabled scanned images can be sent as an e mail attachment to a specified e mail recipient or recipients Access to the E mail features is gained using the Services Home button on...

Page 110: ...for more information contact the System Administrator 1 Load the Documents You can load the documents to be e mailed either on the Document Glass or through the Document Feeder For information on set...

Page 111: ...the documents Document Glass The following steps explain how to load documents using the document glass 1 Raise the document feeder 2 Place the document face down on the document glass aligned with t...

Page 112: ...r and select Save NOTE If the E mail feature is accessed via Authentication Mode the sender s e mail address will be auto filled The sender may also search for their e mail address via the Address Boo...

Page 113: ...dress from the address book available on your machine You do not need to enter the full name and can search the address book on the first few letters Use the com key on the email keypad To manually en...

Page 114: ...partial e mail address i e xerox com 1 From the New Recipient keypad screen select the com key and select an address 2 To add the address to the recipient list select the Add button 3 When all recipie...

Page 115: ...ct the Close button The entered e mail addresses will be shown in the Address List Optional information From the E mail screen select Edit Subject to add a subject line that will appear in the recipie...

Page 116: ...For more information on the Job Status screen refer to Job Status Screen in the Copy chapter on page 41 7 Stop the E mail Job Follow the steps below to manually cancel an activated e mail job 1 Press...

Page 117: ...r including the sender s email address Select the From button to display the e mail keypad to enter an e mail address NOTE If E mail is accessed via Authentication Mode the information contained will...

Page 118: ...the text contained within the e mail The subject line can contain up to 50 characters and displays on the touch screen under the Subject button Output Color Use this option to scan Mono Grayscale or F...

Page 119: ...d in the list 2 Sided Original Rotate Side 2 Use this option for originals that are printed on both sides and the second side has been rotated For example if you are scanning a calendar which uses a h...

Page 120: ...l up button Background Suppression Use to automatically reduce or eliminate the dark background resulting from copying colored paper or newspaper originals Resolution Resolution affects the appearance...

Page 121: ...uality text documents and line art Can also be used for medium quality photos and graphics This is the default resolution and the best choice for most documents 400 x 400 dpi Recommended for average q...

Page 122: ...on to allow the machine to recognize the size of the originals being fed through the document feeder Manual Size Input Use this option to specify the dimensions of the document scanning region when sc...

Page 123: ...usually open with Adobe Acrobat Readers Multi Page TIFF Tagged Image File Format A graphic file that can be opened in a variety of graphic software packages across a variety of computer platforms Sin...

Page 124: ...User Guide Reply To Use the Reply To feature to alter the default e mail reply address Message Use this option to add new body text The body text can contain up to 80 characters and displays on the to...

Page 125: ...rdcopy documents as an electronic file and place them into a folder located on a USB thumbdrive The stored job can then be retrieved at a later date for printing and sharing from the USB thumbdrive Th...

Page 126: ...document feeder 1 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper clips 2 Insert the documents neatly into the document feeder...

Page 127: ...the document feeder 2 Place the document face down on the document glass aligned with the tip of the registration arrow near the top left of the document glass 3 Lower the document feeder 2 Select the...

Page 128: ...nformation to the file name to prevent having two files with the same name or overwriting the existing file 7 Select the File Format button to change the format Option Description TIFF 1 File per Page...

Page 129: ...iew of the document s content as it would be printed Option Description Full Color Use this option to scan a color original Grayscale Use this option to scan an original with multiple shades of gray B...

Page 130: ...r documents which are to be viewed electronically or archived 100 x 100 dpi Produces a small file size and is recommended for simple text documents 200 x 200 dpi Recommended for average quality text d...

Page 131: ...5 Select the file or folder where your document is stored 6 Select the button for the feature required Browse to the required folder 7 Select the Save button when you are finished 8 Select one of the...

Page 132: ...r more information on the Job Status screen refer to Job Status Screen in the Copy chapter on page 41 5 Stop the Job s Follow the steps below to manually cancel an activated job 1 Press the Stop butto...

Page 133: ...7 Store to USB Xerox Phaser 3635MFP User Guide 127 4 Select Delete from the Job Commands list 5 Select Confirm to delete the job or Cancel to return to previous screen...

Page 134: ...he following options Save save your job into a folder to be printed later Save and Print save your job into a folder and print a copy of it now 8 Enter a name for your job in the Job Name menu NOTE If...

Page 135: ...select the scroll up button Background Suppression Use to automatically reduce or eliminate the dark background resulting from copying colored paper or newspaper originals Resolution Resolution affec...

Page 136: ...lso be used for medium quality photos and graphics This is the default resolution and the best choice for most documents 400 x 400 dpi Recommended for average quality photos and graphics It produces g...

Page 137: ...If your machine does not show Mixed Size Originals it is recommended that the originals used are of the same size Option Description Auto Detect Use this option to allow the machine to determine the s...

Page 138: ...inal that has become torn or frayed at the edges or that has hole punch staple or other marks When Scan to Edge is set to On the device will scan the image to the edges of the original When Scan to Ed...

Page 139: ...and folders stored on the USB thumbdrive Choose one of the following options Option Description Open Use this option to open a selected file or folder New Folder Use this option to create a new folder...

Page 140: ...7 Store to USB 134 Xerox Phaser 3635MFP User Guide...

Page 141: ...Xerox Phaser 3635MFP User Guide 135 8 Print Files The Print Files feature allows you to select and output pre stored jobs as many times as you need...

Page 142: ...ternal Drive 1 Select the Print Files Feature 1 Press the Services Home button and select Print Files to display the Print Files feature 2 Select the folder or file that you wish to print If you have...

Page 143: ...the print list 4 Select Add to add the job to the print list 5 Repeat the above steps to add more jobs to the print list 6 Select Done when the required jobs have been added to the print list 7 Select...

Page 144: ...iles 138 Xerox Phaser 3635MFP User Guide Print Files from the USB Drive 1 Insert the USB drive into the USB port on the front of the device 2 Select the Print from USB button on the USB Options screen...

Page 145: ...file s to print 4 Select the saved job title to add the document to the print list 5 Select Add to add the job to the print list 6 Repeat the above steps to add more jobs to the print list 7 Select D...

Page 146: ...s the Job Status button on the control panel to display the Job Status screen The default Job Status screen displays all incomplete jobs including the queued network scan job If there are no incomplet...

Page 147: ...opy job 2 To cancel a queued job press the Job Status button on the control panel to display the Active Jobs screen 3 Select the appropriate job from the queue to view the Progress of your Job screen...

Page 148: ...8 Print Files 142 Xerox Phaser 3635MFP User Guide...

Page 149: ...information about printing is contained either in the printer driver screens or in the electronic user guides that accompany the printer drivers To access the many printer drivers which can be used w...

Page 150: ...strator Documents can be printed from your PC using the print drivers supplied The print driver must be loaded on each PC which uses the machine for printing Select Print from Your PC 1 Select Print i...

Page 151: ...9 Print Xerox Phaser 3635MFP User Guide 145 2 Click OK to confirm your selections 3 Click OK to print your document...

Page 152: ...e Custom Size 1 Select Properties to make your print selections 2 Select the Paper Output tab and select the paper drop down menu 3 Select Other Size 4 From the Original Document Size drop down menu s...

Page 153: ...9 Print Xerox Phaser 3635MFP User Guide 147 Print Your Document 1 Click OK to confirm your selections 2 Click OK to print your document...

Page 154: ...are application is closed and the printer driver options revert to the default settings Cancel Closes the dialog and returns all settings in the tabs to the values that were in place before the dialog...

Page 155: ...mal Print Prints the job immediately without requiring a passcode Secure Print Prints the job only after you enter your passcode on the printer s control panel When you select this job type the Secure...

Page 156: ...rox Phaser 3635MFP User Guide Image Options Use the options available in this tab to modify the appearance of your print job This feature can also be used to print draft versions by choosing the Toner...

Page 157: ...of a document and add watermarks Multiple documents can be printed on one page from 2 Up to 16 Up Booklets can also be created Use the Watermark option to display for example the word DRAFT or CONFIDE...

Page 158: ...Advanced Select this tab to access the options compatible with Adobe PostScript 3TM and advanced programming features for your print job Use the scroll arrows to move through the options Clicking on...

Page 159: ...uide 153 10 Paper and other Media In this chapter you will learn about the different types of stock and stock sizes that can be used on your machine available paper trays and the types of stock and si...

Page 160: ...ble to purchase as an option There are two paper trays and a bypass tray as standard on the Xerox Phaser 3635MFP X Various media sizes and types can be used in the trays For more media specifications...

Page 161: ...per Trays Using the instructions provided below load paper into the machine Up to three paper trays are available depending on your machine configuration 1 To load paper carefully pull out the paper t...

Page 162: ...ust the rear guide 4 Fan the paper and insert it into the tray If loading Letterhead ensure the design is face up and the top edge of the sheet is placed at the right side CAUTION Do not fill above th...

Page 163: ...e the settings if necessary If the settings are correct press the Confirm button Please refer to Setting the Paper Size in the Paper and other Media chapter on page 162 Using the Bypass Tray The bypas...

Page 164: ...wn and against the right edge of the tray NOTE Hold transparencies by the edges and avoid touching the print side 4 Adjust the paper guide to the width of the stack of print material Ensure you have n...

Page 165: ...ith the print side facing down and against the right edge of the tray 4 Adjust the paper guide to the width of the stack of print material Ensure you have not loaded too much print media The stack sho...

Page 166: ...r and other Media 160 Xerox Phaser 3635MFP User Guide 5 Open the rear cover of the machine 6 Release the cover restraint 7 Lower and extend the rear cover to act as the catch tray Rear cover Cover res...

Page 167: ...10 Paper and other Media Xerox Phaser 3635MFP User Guide 161 8 Lower the green latches on the left and right hand sides Green latches...

Page 168: ...ction to return to the Tray Information screen Type Select up arrow to choose from the list of paper type options Save your selection to return to the Tray Information screen Color Select up arrow to...

Page 169: ...on page 204 Use only well constructed envelopes with sharp well creased folds DO NOT use envelopes with clasps and snaps DO NOT use envelopes with windows coated lining self adhesive seals or other s...

Page 170: ...abels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not feed a sheet of labels through the machine more than once The adhesive...

Page 171: ...ps This chapter identifies some of the key settings that you can customize to meet your requirements It is aimed primarily at the System Administrator of the machine Changing these settings is easy an...

Page 172: ...ol panel 1 Press the Log In Out button on the control panel 2 Use the number keypad to enter the default password 1111 Select Enter on the touch screen 3 Press the Machine Status button 4 Select the T...

Page 173: ...on Test Audio Tone Test LED Indicator Test Touch Area Test Display Pixel Test Video Memory Test Reset User Interface Application Checksum Verification Software Reset Timers System Timeout Incomplete S...

Page 174: ...gs Line Configuration Incoming Fax Defaults Transmission Defaults Mailbox Setup Document Received in Mailbox Fax Report Error Correction Mode Connectivity Network Setup General Physical Media Software...

Page 175: ...the local date and time on the machine Tools Device Settings General Set Date Time Set the date in either mm dd yy or dd mm yy or yy mm dd format and enter the correct date Set the correct time using...

Page 176: ...ch screen can be set to either inches or mm You can also set the decimal point Numeric Separator to either a period e g 12 3 or a comma e g 12 3 Tools User Interface General Measurements Set Altitude...

Page 177: ...a level The machine will automatically compensate for differences in air pressure if you enable the feature Tools Device Settings General Altitude Adjustment Setting the altitude enables the machine t...

Page 178: ...ss and hear the number dialed and the beginning of the handshake This is often known as listen to dial If you want to hear the fax audio monitor select the On button Select Save to confirm the setting...

Page 179: ...ou to customize the way faxed documents are received Tools User Interface Fax Service Settings Incoming Fax Defaults Auto Answer Delay This tool enables the machine administrator to set a delay time b...

Page 180: ...or e mail More Fax Forward features are available via CentreWare Internet Services Forward to E mail Select either Forward Transmitted Faxes or Forward Received Faxes Select either Output Format pdf o...

Page 181: ...to clear the number and then select the Save button Receive Mode This feature allows you to switch between Telephone Answering Machine Fax and Fax receive options Telephone Use to operate in manual mo...

Page 182: ...ables the System Administrator to configure the fax lines for PSTN Public Switching Telephone Network systems Set the dial type of the line to either Tone or Pulse Enter the Fax Number and Machine Nam...

Page 183: ...for poor line quality and ensures accurate error free transmission with any other Error Correction Mode equipped fax machine However if the line quality is poor the transmission time may be increased...

Page 184: ...bles the machine to automatically substitute common US and metric paper sizes when printing If the feature has been turned off the machine will hold the job and indicate that the appropriate paper siz...

Page 185: ...ally selecting the required tray When the Off button is selected the Auto Tray button is disabled on the Copy screen The tray selection defaults to Tray 1 Tray Confirmation Messages This feature enabl...

Page 186: ...enables the machine administrator to set the 6 default reduction or enlargement ratios When the Reduce Enlarge Presets window opens the default reduction and enlargement ratios are displayed These rat...

Page 187: ...11 Setups Xerox Phaser 3635MFP User Guide 181 Tools User Interface Copy Service Settings Reduce Enlarge Preset...

Page 188: ...This feature enables the machine administrator to set which screen the user sees first The Entry Screen appears when the machine resets selections after a user has completed a job or after the Clear A...

Page 189: ...gs General Language Default and Priority Audio Tones Use this feature to enable or disable one of the following audio tones When enabled the tones can be set to either low medium or high Press the Tes...

Page 190: ...ching on the machine Tools Device Settings Tests Resets Software Reset This facility allows you to reset the System Software Select the Reset System Software button A pop up window will appear warning...

Page 191: ...int Cartridge Status Enabled the machine will analyze the toner usage to predict the percentage of toner remaining and display the information on the Machine Status Service Information screen When the...

Page 192: ...in the machine also track the number of images made as a measure of their life expectancy These include Fuser Counter Bias Transfer Roller Counter Feed Rollers Counter Document Feeder Friction Pad Cou...

Page 193: ...External Accounting System Xerox Standard Accounting XSA XSA tracks the numbers of Copy Print Networking Scanning E mail Server Fax and Embedded Fax jobs when these features are installed on the mach...

Page 194: ...charging for print jobs Print jobs sent when it is enabled will be held in the job queue and can be manually released when credits are available at the foreign device The services available at the mac...

Page 195: ...from the machine immediately after each job has been processed without requiring the machine to be taken offline The feature overwrites the following jobs Print Scanning Server Fax send when an Embedd...

Page 196: ...190 Xerox Phaser 3635MFP User Guide Press Start to begin the overwrite All existing jobs will be deleted regardless of their status and all job submissions will be prohibited for the duration of the...

Page 197: ...bled refer to Audio Tones in the Setups chapter on page 183 2 Select Start Test to begin the test 3 Press each button on the panel to the right of the touch screen A short audio tone will be generated...

Page 198: ...on the keypad to conclude the test 4 Select the Passed button if all the screen on the User Interface changed color from black to white otherwise select the Failed button LED Indicator Test The LED I...

Page 199: ...seconds before starting the Reboot process Application Checksum Verification The User Interface Application Checksum Verification checks that the UI software is up to date and running correctly Selec...

Page 200: ...ers access to numbers and details vital to maintain the machine uptime Tools Device Settings General Xerox Customer Support This utility allows you to set the following numbers Customer Support Teleph...

Page 201: ...on mode in Access and Network Accounting to Network Accounting To disable this option set the authentication mode in Access and Network Accounting to something other than Network Accounting For more i...

Page 202: ...11 Setups 196 Xerox Phaser 3635MFP User Guide...

Page 203: ...User Guide 197 12 Maintenance Performing routine maintenance tasks enables your machine to continue running at optimum performance levels Instructions are provided in this chapter for all the mainten...

Page 204: ...s life Only replace the unit when a message actually instructs you to do so To replace a CRU follow the instructions on the User Interface or refer to the relevant sections below CAUTION When replacin...

Page 205: ...open the front cover 2 Remove the Print Cartridge The instructions that are packed with the new Print Cartridge will tell you how to dispose of the used Print Cartridge WARNING Only install the correc...

Page 206: ...using the Supplies Management Print Cartridge Re order Notification feature Staple Cartridge This procedure shows you how to remove a used Staple Cartridge and replace it with a new Staple Cartridge...

Page 207: ...hat are behind these covers and guards DO NOT attempt any maintenance procedure that is NOT specifically described in the documentation supplied with your machine Document Glass and Constant Velocity...

Page 208: ...el Duplexing Automatic Document Feeder and Output Tray Regular cleaning keeps the document feeder and output tray free from dust and dirt 1 Use a soft lint free cloth lightly dampened with water 2 Wip...

Page 209: ...e machine adheres to strict specifications approvals and certifications These specifications are designed to provide for the safety of users and to ensure that the machine operates in a fully function...

Page 210: ...ne Weight Approx 41 9 lb 19 kg without Tray 2 57 3 lb 26 kg with Tray 2 Access From the front and back Copier Speed From paper tray 1 35 cpm one sided Letter 33 cpm A4 First Copy Out Time Document Gla...

Page 211: ...city 50 sheets 20 lb 80 g m bond paper per tray 5 sheets transparencies 5 envelopes Paper Weights 16 lb 43 lb 60 to 163 g m Paper Range Length min 5 8 max 14 148 356 mm Width min 3 9 max 8 5 99 216 mm...

Page 212: ...13 Specifications 206 Xerox Phaser 3635MFP User Guide Output Modules Output Tray Feature Specification Capacity 250 sheets of 20 lb 80 g m bond paper...

Page 213: ...ide 207 Electrical Specifications Feature Specification Frequency 50 60 Hz Electrical Voltage 110 127 VAC 220 240 VAC Average Power Consumption Power Save mode 35 Watts Stand By mode 100 Watts Printin...

Page 214: ...ry Stored on HDD 80G Effective Scanning Width 8 2 208 mm Maximum Print Width 8 5 216 mm Connection Approvals EU EEA certified to TBR21 USA approved to FCC Pt 68 Canada approved to DOC CS 03 Other coun...

Page 215: ...eature Feature Specification Max scan width 8 5 216 mm Effective scan width 8 2 208 mm Maximum Resolution 600 x 600 dpi TWAIN ISIS Compatible Network Twain WIA Image Compression MH MMR LZW JPEG Flate...

Page 216: ...13 Specifications 210 Xerox Phaser 3635MFP User Guide...

Page 217: ...ne When a change occurs allow the machine at least two hours to adjust to its new environment depending on the extent of the change Follow routine maintenance schedules for cleaning areas such as the...

Page 218: ...s Follow on screen instructions to clear the fault NOTE Any printed sheets removed will automatically be reprinted once the paper jam is cleared Paper Jams The display screen will indicate the locatio...

Page 219: ...Print Cartridge on page 198 and remove any jammed paper 3 Replace the print cartridge and close the front cover door 4 Open the paper trays and remove any jammed paper 5 Close the paper tray Rear Cove...

Page 220: ...position 4 Close the rear cover door Document Jams 1 Remove all the documents from the document feeder and document glass 2 Lift the document handler cover and remover any jammed paper 3 Close the doc...

Page 221: ...e tray indicated by the warning message Paper Empty at Bypass Tray The copy paper in the bypass tray has run out Load paper in the bypass tray Tray Cassette Out Paper tray is not securely closed Close...

Page 222: ...id Xerox cartridge if necessary If problem persists call for service Output Full Stack Output tray full Remove printed material from Output tray Staple Cartridge Not Installed Staple cartridge not ins...

Page 223: ...ser 3635MFP User Guide 217 15 Appendix A This appendix contains instructions to peform the following Disable the Banner Sheet in the Print Driver on page 218 Disable the Banner Sheet at the Printer on...

Page 224: ...put and click on the sign to expand the menu 6 Select Disabled from the Banner Sheet options 7 Select Apply 8 Select OK Disable the Banner Sheet at the Printer Use the following instructions to disabl...

Page 225: ...n 201 DADF and Output Tray 202 Document Glass 201 Color Mode Faxing 71 Color Scanning E mail 112 Constant Velocity Transport 201 Control Options Print 148 Copying Reduce Enlarge 45 Country Setting 173...

Page 226: ...s Image Quality 191 UI Test Application Checksum Verification 193 Audio Tone 192 Communications Self Test 193 Display Pixel 192 LED Indicator 192 Reset UI 193 Touch Area 191 UI Button 191 Video Memory...

Page 227: ...Send to a Remote Mailbox Faxing 77 Server 59 Server Fax 59 Small Original Erase Edge Erase 52 Software Resets 184 Staple Cartridge 200 Store Files 119 Store for Polling Faxing 74 Store Job 58 Store to...

Page 228: ...Index 222 Xerox Phaser 3635MFP User Guide...

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