WTI PollCat NetLink, User Manual

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E.1.2. Exact Match with PBX Call Record Format
Both the Alarm Filter Format and the Alarm Clue definition must
exactly match the data storage format used by the PBX.
When your PBX stores data items such as the number dialed or
time values, the punctuation and exact characters used will differ
from the formats shown in the examples.
Prior to defining the Alarm Filter Format and Alarm Clues, it is
recommended to carefully examine a number of records. Check
each data item to determine the exact format used by the PBX.
Later, when the Alarm Filter Format and Alarm Clues are defined,
your definition must reflect the format used by the PBX.
E.2. Programming Support
If you have difficulty defining formats or clues, you can call the
service department at Western Telematic, Inc. at (949) 586-9950 or
1 (800) 854-7226, between 8:00 am and 5:00 am, Pacific Time.
Any NetLink unit configured to allow remote access can be
contacted via modem and programmed by WTI service personnel.
Before calling, make certain your NetLink unit has been allowed
to store a substantial number of call records, representative of the
type produced by the PBX. Please be prepared to give a
description of the clues you need to define.
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PollCat NetLink User's Guide