C2-5000 Series Universal Scaler Operation Manual
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Units should be returned via insured carrier or registered mail (thus allowing a
trace to be made if the Scaler is lost in transit), with shipping costs and insurance
arranged at your own risk and expense. Goods in transit are the responsibility of
the sender and the supplier will not be responsible for transit losses.
Please clearly state the return number on the outside packaging and on any
accompanying documentation. This will greatly speed up processing.
IMPORTANT: DO NOT return a unit for warranty repair without first
obtaining a Return Authorization Number. No action will be taken on a unit
returned in warranty for repair without a Return Authorization Number.
21.0 TROUBLESHOOTING AND TECHNICAL SUPPORT
If problems are experienced, please read through the symptom topics below in
order to resolve the problem. After doing so, if you still need to contact Technical
Support at
http://tvone.crmdesk.com
, please have the following handy:
21.1 Details of the problem:
Whether the problem happens only at specific times or has only just started
occurring (and what other things have changed at the same time).
Firmware revision numbers - found in the first item of the System menu:
If the problem is image related, use the 'Input parameters' menu to find out the
number of lines, refresh rate and sync type being used.
21.2 Symptoms
21.2.1 There is no picture on the Output.
If the power LED on the unit is off or red and there is nothing displayed on the
LCD, then insure that the AC power cord is connected properly and the power
switch is on at the AC outlet. Press the standby button on the unit to turn it on.
If the power on the unit is green and the LCD is displaying the correct text then
check that the monitor output from the computer is connected at both the
computer and the unit. Check that the output connector you are using from the
unit is also connected at the unit and the display equipment. Check that the
display video equipment is set to the correct line input and format/standard as
appropriate.
Check that the device connected to the output is on and can support the
resolution set in the Output image menu, ensuring that the Output image type
(eg. RGBHV) is also set correctly.
Summary of Contents for C2-5000 Series
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Page 105: ...C2 5000 Series Universal Scaler Operation Manual 105 C2 5100 5200 Block Diagram...
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