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TANDBERG
FieldView Administrator Guide
D14098.02 June 2008
Echo audible
Cause
Solution
PC microphone and speaker are too close
together
Use a PC headset or a quality USB speakerphone.
Physically separate the microphone and speaker. Use a lower
speaker volume level.
TANDBERG FieldView Application microphone not recorded.
Cause
Solution
Only Subject Audio is picked by the TANDBERG
FieldView Device’s microphone is recorded.
Voice from the TANDBERG FieldView Application can be recorded
“over the air” from the TANDBERG FieldView Device’s speaker to
the TANDBERG FieldView Device microphone.
Video playback window is corrupt or black.
Cause
Solution
PC graphics card/driver not fully DirectX
compliant.
Verify DirectX compatibility of the video card with your PC
vendor. Update video drivers from your video card vendor. Run
XP diagnostic
dxdiag.exe
. See TANDBERG FieldView Application
User Guide for video card requirements.
Video driver needs to be reset.
Remove, then reinstall the video driver.
Dual monitor PC has drawing issues.
Cause
Solution
Graphics card/driver not fully DirectX compliant.
Run TANDBERG FieldView Application on primary monitor.
Update video drivers from your video card vendor.
Recordings and snapshots have incorrect date and time in filename.
Cause
Solution
PC has incorrect date and time.
Set correct date and time in Windows Control Panel.
Chapter 9
