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TANDBERG
FieldView Administrator Guide
D14098.02 June 2008
9. Troubleshooting
This section contains information and guidelines for troubleshooting problems
when they occur. Information is provided on operating features and product
design which will be of use when troubleshooting.
This chapter contains a troubleshooting guide outlining specific steps to follow
in case of difficulty.
Reset TANDBERG FieldView Device
If the TANDBERG FieldView Device hangs and will not respond by any other
means, the following methods can be used to reset it by initiating a power-up
sequence.
Caution
Resetting the TANDBERG FieldView Device may cause damage
to the file system.
Reset should only be done if the TANDBERG FieldView Device
stops responding to normal operations.
Soft reset
Perform a soft reset by simultaneously holding down the
Power
button and
the
Display Mode
button until the viewfinder clears (after approximately 10
seconds).
Hard Reset
If the soft reset does not correct the problem, perform a hard reset by
inserting the stylus tip into the hole below the SD card slot. The orange LED
will flash three times and the viewfinder will turn off indicating that a reset is in
progress.
PC Log Files
Log files generated by the TANDBERG FieldView Application are located in
C:\Documents and Settings\All Users\Application Data\MCA
. Note that the
Application Data folder may be hidden.
The logs are:
MVCSCore.log:
core services log
MCA.log:
application log
Firewall and Anti-Spyware Blocking
The TANDBERG FieldView Application uses, makes, and accepts network
connections on various ports (see
Table 3-1 FieldView Network Protocols and
Ports
). Most PC firewall and anti-spyware applications need to be configured
to permit these connections, otherwise the connections will be blocked. Most
firewalls offer a means of specifying a list of programs which will not be
blocked. Table 9-1 provides information on some common firewalls and the
recommended method of configuring them.
Chapter 9
