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TANDBERG
FieldView Administrator Guide
D14098.02 June 2008
TANDBERG FieldView Device and TANDBERG
FieldView Application Troubleshooting
This section lists symptoms, causes, and solutions for common TANDBERG
FieldView Device and TANDBERG FieldView Application problems.
TANDBERG FieldView Device Troubleshooting
TANDBERG FieldView Device won’t power on.
Cause
Solution
Depleted battery
Charge battery using DC adapter
Missing battery
Insert battery. The TANDBERG FieldView Device will not operate
on DC adapter alone. A battery is required
Defective battery
Try a different battery
Battery door not fully closed
Verify battery door is fully closed – see TANDBERG FieldView
Device User Guide
Defective battery door switch
Test if unit will start in the following case: hold Hard Reset
switch (see
Hard Reset
) and simultaneously press Power
button. If unit starts then the battery door switch is defective –
contact Technical Support
Defective Power button switch
Contact Technical Support
TANDBERG FieldView Device powers on but viewfinder is black.
Cause
Solution
Lens is covered.
Check lens
Backlight is set to low.
Hold
Display Mode
button for 2 seconds to toggle ON/Dim
backlight, or adjust backlight using Configuration > Display >
Backlight
High ambient lighting is washing out the
viewfinder.
Shade the viewfinder.
No audio from TANDBERG FieldView Device speaker.
Cause
Solution
Volume at 0 and
Audio Output Muted
icon is
present
Press
Volume Up
Headset inserted
Disconnect headset
No incoming audio stream
Check microphone audio at remote TANDBERG FieldView
Application. For Windows XP, check Control Panel > Sound and
Audio Devices > Audio tab: under ‘Sound Recordinig’ press the
‘Volume’ button and verify the Mic has ‘Seclect’ checked.
To further test the mic, select the Voice tab and press ‘Test
hardware…’ and follow the instructions.
Chapter 9
