65
TANDBERG
FieldView Administrator Guide
D14098.02 June 2008
TANDBERG FieldView Application Troubleshooting
TANDBERG FieldView Application installation fails and displays the following message:
FieldView Application x.x.x Setup.
Unable to satisfy all prerequisites for FieldView Application x.x.x. Setup cannot continue until all system components
have been successfully installed.
Prerequisite check for system component XX failed with following error message: You do not have the permissions
required to install XX. Please contact your administrator.
Cause
Solution
User does not have XP administrator privileges.
Login to PC as a user with XP administrator privileges and install.
Activation Error
Cause
Solution
Activation key entered incorrectly
Ensure your PC is connected to the Internet and you have copied
and/or entered the proper two part activation key. If your site
uses FESyou do not need to enter a key. See your FESSystem
Administrator.
Activation Key previously used
Once a key has been entered it cannot be re-used at a second
PC. Obtain a new unused key.
Activation Error: There is a problem with your license file that was installed with this copy of the
application.
Cause
Solution
The license data is corrupt on the PC/laptop hard
drive.
Remove and reinstall the TANDBERG FieldView Application, then
re-activate.
PC Microphone doesn’t work
Cause
Solution
Desired microphone not selected in
File >
Preferences > Devices
.
Change Microphone selection then quit and restart TANDBERG
FieldView Application.
No sound from PC speakers
Cause
Solution
Speakers not selected in
File >
Preferences >
Devices
.
Change Speakers selection then quit and restart TANDBERG
FieldView Application.
PC’s volume control set to low or off.
Adjust the volume control on the side of the PC.
Speaker volume control set to low or off.
Adjust the volume control on the speaker.
TANDBERG FieldView Application audio has been
set to Mute.
See TANDBERG FieldView Application Volume Call Control – Mute
Voice and Mute Subject Audio.
Chapter 9
