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TANDBERG
FieldView Administrator Guide
D14098.02 June 2008
Battery won’t charge in TANDBERG FieldView Device.
Cause
Solution
Internal TANDBERG FieldView Device charger not
working or DC adapter is not working.
Using a known good DC adaptor, verify orange
Charge
LED turns
on when the DC adapter is inserted. It should turn off when the
battery is fully charged (up to 8 hours).
Battery is old.
Recondition battery in an external battery charger.
Battery is beyond useful life.
Discard battery. See
TANDBERG FieldView Device User Guide
.
Message Battery is defective.
Cause
Solution
Battery is defective.
Replace battery.
Video frames are visible on TANDBERG FieldView Application when using external s-video input source.
Cause
Solution
S-video not fully synchronized
In
Configuration > Video
, temporarily set the Video Source
to
Internal
and then back to
S-Video
. See
TANDBERG
FieldView Device User Guide
.
Under Configuration > Information > Versions > System Manifest, the version of LocalRegistrationFile or
SplashScreen may report as unknown.
Cause
Solution
A version for these components is not mandatory.
None.
EAP: When authenticating, a prompt appears stating that the user certificate is invalid or expired.
Cause
Solution
TANDBERG FieldView Device date and time are
not within the validity period of the certificate.
Check the TANDBERG FieldView Device system date and time
and ensure that it is correct.
EAP: When authenticating to the network, a prompt appears saying that the server cannot be validated or
their certificate is invalid.
Cause
Solution
Server cannot be validated.
A work around is to go into the network properties
for the TLS secured network and, in the
IEEE
802.1x
Authentication
area, select
Properties
. Uncheck the
Validate Server
. The TANDBERG FieldView Device will no
longer attempt to verify the identity of the server.
Chapter 9
