8 0
T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
You can choose how incoming calls to any TalkSwitch extension are routed
during Holiday Mode. Use the menu to select whether a call on a holiday will
follow an extension‘s Mode 1 or Mode 2 call cascade (routing) settings. For
example, if Mode 2 is used when the office is closed, you could choose to use
Mode 2 call cascade for all extensions during holidays.
2.4.2 Auto attendant
TalkSwitch handles inbound calls with an auto attendant. Auto attendants
answer all incoming calls, play a recorded message and route callers to their
requested extensions.
If the receptionist is away from the desk, or if you do not have a
receptionist, an auto attendant responds and gives callers options. Calls
cannot follow an extension‘s call cascade sequence until an auto attendant
has answered or the caller has been manually transferred.
TalkSwitch has nine auto attendants. They can be used together to create
powerful call routing options.
Callers can dial local extensions, remote extensions, extension ring groups
(300-309), voicemail to leave and retrieve messages, access call back/
call bridge and enter command mode to make changes to the system
configuration from the handset.
400 series mailboxes can be dialed at the auto attendant without
pressing
first. This is useful for providing virtual extensions associated
with a mailbox for telecommuters or other part-time staff.
2.4.2.1 Adding/configuring an auto attendant
Follow the steps below to set up an auto attendant to answer all incoming
calls, play your recorded message and enable callers to dial their party‘s
extension or dial 0
for a receptionist.
1. Open the TalkSwitch configuration software, if not already open.
2. Select
Call Handling
->
Auto Attendant
.
3. Select
Auto Attendant 1
and type a name into the
Auto Attendant Name
field. You can configure and name 2–9 later.
4. Follow these settings as shown in
Figure 85
. Set up your receptionist at
extension 114. If you have other settings, enter the appropriate values
for your office.
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