U S I N G T A L K S W I T C H
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1. Press
Transfer
or
xfer
to put the caller on hold.
2. Dial the appropriate extension number.
a) If the person at the receiving extension wishes to take the call, press
Transfer
or
xfer
to complete the transfer. Some IP phones may
support
hang-up transfer
. Please check the documentation of the IP
phone to see if it supports this feature. The caller is immediately
taken off hold and connected to the receiving extension.
b) If the person at the receiving extension does not wish to take the
call, press
Cancel
. If this softkey is unavailable, press the flashing
line button that corresponds to the caller on hold to return to the
caller.
c) If you dial an extension that is busy or not answered, you can
complete the transfer and the caller is directed according to that
extension’s call cascade settings.
3.3.3.4 Transfer from a IP extension to any outside number
Unscreened Transfer
1. Press
Transfer
or
xfer
to put the caller on hold.
2. Dial a hunt group (or
80
for
Same Line Connect
) and the outside
telephone number. If
Direct Line Access
is enabled, dial the phone
number without a prefix.
3. Press
Transfer
or
xfer
to complete the transfer. Do not hang up to
complete the transfer because this disconnects the call. Some IP phones
may support
hang-up transfer
. Please check the documentation for the IP
phone to see if it supports this feature.
Screened Transfer
If the person at the receiving extension does not wish to take the call:
4. Press
Cancel
or the flashing line button that corresponds to the call
on hold to return to the caller.
If you have the 3-way calling/conference or the Centrex transfer feature
enabled on the current line, select the
Same Line Connect
(80) to make
use of these features. Everything proceeds as above on the same line the
call came in.
