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T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
2.5.2 Prompted call back
Prompted call back works much the same way as auto call back, except that
you can change the call back number remotely. The call back number is
stored in TalkSwitch until you change it. This means that you can change
your call back telephone number and message each time you activate call
back.
If you are travelling to a location where you do not yet know the phone
number, you can use prompted call back to save on your long-distance
charges. For details on using call back, see
3.11.2 Using call back
on
page 145
.
Figure 101: Configuring prompted call back
1. Select
Call Back/Call Bridge -> Prompted Call Back
.
2. Click the checkbox next to
Activate Prompted Call Back
.
3. Enter the number TalkSwitch will call (e.g. your hotel telephone
number). If you require a dialing prefix or long-distance discounts, check
the
Use dialing prefix
box and enter the prefix.
4. If you expect the call back from TalkSwitch to be answered by a
receptionist before it gets to you, you can have the unit play a recorded
announcement when someone answers the call back. This is useful if you
need the call transferred to a hotel room. The message could say:
“This is
a call for Bob in room 587. Please transfer the call”
.
You need to activate prompted call back before you can use this feature.
The call back out of the system to the number programmed always uses
the same line that was dialed.
