1 4 2
T A L K S W I T C H US E R G U I D E • N O R T H A M E R I CA
To record an announcement, access a voice mailbox and select option
2
to
change greeting options as described in
3.8.2 Retrieving messages and
accessing a voice mailbox
on page 139. To load a pre-recorded announcement
or to configure
0
as an option to be selected, see
2.3.1 Mailbox options
on
page 67. To configure call handling options for announcements, see
2.4 Call
Handling
on page 78.
3.8.4 Pager and cell phone notification
When a new message is left in a voice mailbox, it can notify a pager, cell
phone or a remote number.
You can configure the system to notify you for every new message or for
only the first new message received since the last time you accessed new
messages For more information, see
2.3.2 Voicemail notification
on page 68.
If you use remote phone notification, you can accept or reject the
notification call when you answer.
•
Press
to listen to messages.
•
Press
to postpone listening to messages.
For details on configuring pager and remote phone notification, see
2.3.2.1
Dialed notification
on page 68
.
3.9 MUSIC ON HOLD
TalkSwitch can play music to callers when they are on hold, parked or
queued. The music played is provided by the source you have connected to
the music jack or from a sound file (8 KHz, 8 bit, mono, u-law, .wav format)
stored on the unit(s). When a sound file is loaded on one of the TalkSwitch
units, it is duplicated to all units on the LAN.
Music on hold and call forwarding to remote extensions
If you are using the telephone company’s 3-way calling/conference service
(
Same Line Connect
) to activate the TalkSwitch call forwarding feature,
callers do not hear your music while they are forwarded to a remote
extension. When calls are forwarded, the caller is put on hold by the
telephone company’s central office switch rather than by TalkSwitch and the
caller hears silence while being transferred.
A system prompt indicates that callers hear silence while the system is
locating their party. This prompt explains to callers why there is silence for
an extended period of time before connecting to the remote extension. This
prompt cannot be disabled.
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