9 4
T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
Select the number of rings and select one of the actions.
The action drop-down list is the same as for the
Busy
tab except that the
option
play busy tone
is replaced by
keep ringing
and there is no
queue at
ring group
option.
3.
Answered
tab — routing options when this extension answers or rejects a
screened call
Selecting
play caller‘s name first
prompts callers to record their name at
the auto attendant. When you answer the call at the extension, the
caller’s name is announced. At this point, you can accept the call by
pressing
or reroute the call to the Cascade options on this tab by
pressing
.
If you hang up or do not answer, the call will be routed to
this cascade but it may take several seconds more for the system to
redirect the call.
Routing/forwarding options for rejected calls:
•
go to voice mailbox
•
go to local ext.
•
go to remote ext.
•
go to ring group
•
play announcement
•
go to auto attendant
•
hang up
•
go to VoIP location
If you select
stay connected
, the call cascade options are grayed out.
TalkSwitch can forwarded calls when prompting is enabled. If you use
one of the prompted methods for this remote extension, enable
Music on
Hold
and do not use 3-way calling to forward calls to this remote
extension, the call cascade is seamless to the callers. They hear music
throughout the entire process of trying to locate you.
For remote extensions it is very important to allow enough time for the
telephone network to connect to the phone. For example, a call to a cell
phone or PDA may take 12 seconds (i.e. 2 rings) just to connect.
If a call is forwarded to a remote extension from a call cascade sequence
and has
play caller‘s name first
or
play accept/reject
prompt enabled, the
remote extension hears:
“This is Call Cascade...”
instead of
“This is Call
Forward...”
. This indicates to you that the call is rejected and sends the
caller to the next call cascade option of the extension that forwarded the
call. It does not follow the remote extension‘s answer call cascade options.
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